Apple Watch Sport screen scratched?

After 2 days of normal use and looking after my watch better than my own child I have found that when in direct sunlight i can see what appears to be a hairline scratch directly down the centre of the face. I just cannot understand why this has happened? nothing has bumped or came into contact weigh the face other than my finger, even at night when its on charge i placed it in an old pillow case until I can get a stand? Im very meticulous about looking after my products and find this very unsettling that its happened after 2 days. Its really distracting when I'm outside as the scratch scathes the light constantly.


Im sure if I go into the store I will basically be told its my own fault but what do you think my options are? is it possible that this was on the screen before I got it?


Just would like to know if anyone else has had this issue?


Cheers

Apple Watch, iOS 8.3

Posted on Apr 27, 2015 5:42 AM

Reply
152 replies

May 19, 2015 10:49 AM in response to bonmotwang

Hey everyone, just wanted to share my experience with my Sport that seems to echo many of your experiences. I received mine last Monday, the 11th, and wore it that evening, then for a few hours at work the next day. When I was home from work I noticed several small scratches on the screen, both across the main portion of the screen and many around the outer portions of the screen. Obviously, after less than a full day of use, this was pretty upsetting - especially considering I'd owned unprotected iPhones and iPads for years that were never scratched. So, I called Apple support and the rep was very helpful, now I'm just waiting for the replacement to ship. I'm also not a fan of screen protectors, but I went ahead and ordered some ArmorSuit ones just so I don't have to worry about it from now on.


Anyway, just wanted to chime in and say if you're not happy about your Sport's seeming lack of scratch resistance, call Apple about it and they'll take care of you. This is a first run of a brand new product, imperfections are bound to slip through.

May 21, 2015 6:21 AM in response to EHphonehome

Same here. My second day wearing my sport I got some scratches on it right in the middle. I can feel them and it irritates me. I immediately bought ArmorSuit HD screen protector the next day. It went on nicely, and I could barely see it; however, after using it 2 days, I ripped it off. It made the screen look a little more blurry to me, but my main issue was the way it felt. I have never used screen protectors on my iPhones or iPads, so I decided to just do without. I am enjoying not having that protector feeling over the glass now. I guess I will see how well the screen holds up to wear and tear.

Jun 2, 2015 11:28 AM in response to boomboo

Just noticed today that I have a bunch of scratches on the edges of my Black Sport Apple Watch. Considering I have only had mine for 3 weeks this is kind of disheartening. I sit at a desk all day for work, so must have been that I brushed up against something and didn't notice. Either way a major bummer.


I guess I will do as everyone suggests and try to get Apple to change the glass out.

Jun 7, 2015 6:41 PM in response to BigNik

After scratching my first watch (and the aluminum case) within the first 48 hours of owning my first watch, I decided it was either return it, or come up with an alternative. Because I really like the watch and its functions, I decided to give the Spiegel Rugged Armor case a shot. I also put on a screen protector underneath. I realize this is a lot of hoops to jump through, but I'm very pleased with the results.


Let's be honest. A watch is prone to banging things. If you don't protect the watch with a bumper (like most sport watches have), then you can't expect it to not be scratched.


I recommend this case to everyone (not the Spiegel Thin Fit that clips on the top -- I lost that in a week). Get the Rugged Armor case.


Here's a picture:


User uploaded file


Hope this helps.

Jun 8, 2015 7:25 AM in response to boomboo

i have the crystal watch version (not the gold watch) - being paranoid about scratches i put a screen protector on it - there are several available now both film and tempered glass - just search amazon - many of them are not edge to edge so they dont cover the entire screen - Spigen and Armorsuit make ones that do - ive used them both - they work fine but can be a pain to out on - although once on they are almost invisible

Jun 8, 2015 11:28 AM in response to boomboo

I lightly (emphasis on lightly) bumped my watch against my wooden countertop and it scratched in the corner. I was literally amazed at how softly I bumped it and how a scratch possible could have been formed already. Guess I should have shelled our more to get the normal watch with the Sapphire screen :/


I've bumped my iPhone and iPad much harder against granite and nothing. Pretty disappointing, 😟

Jun 17, 2015 8:03 AM in response to boomboo

My Apple Watch Sport developed two "micro scratches" just a couple of days after it arrived. All I'd done was wear it on my wrist and hadn't come into contact with anything.


I thought I could live with them, but the more I use it the more I notice at least one of them, especially in bright sunlight. So I phoned up this morning and the adviser was more than happy to process a return for a replacement. Once I've had the parcel scanned into the UPS system, my replacement watch will be marked as expedited and should be here within a week.


Part of me thinks that if the screen is this susceptible to scratches, I should just go for the more expensive model. But the body of that scratches, albeit that's rectifiable. A watch with the sport casing and sapphire screen would be ideal.


I'm not a fan of screen protectors, but perhaps this is one device that needs it. That was my logic for taking out AppleCare+ when I don't normally.

Jun 20, 2015 4:00 AM in response to boomboo

No scratches yet but after one week of use it has already developed 3 little white marks on the border between the glass and the aluminium. If I didn't know better I would say it looks like paint has chipped off. This is very disappointing. It's not as if I've been banging it against anything. See the photo below of the 2 on the bottom left. There is another on the upper right side. Anyone else have this?User uploaded file

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch Sport screen scratched?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.