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Q: Apple Watch Sport screen scratched?

After 2 days of normal use and looking after my watch better than my own child I have found that when in direct sunlight i can see what appears to be a hairline scratch directly down the centre of the face. I just cannot understand why this has happened? nothing has bumped or came into contact weigh the face other than my finger, even at night when its on charge i placed it in an old pillow case until I can get a stand? Im very meticulous about looking after my products and find this very unsettling that its happened after 2 days. Its really distracting when I'm outside as the scratch scathes the light constantly.

 

Im sure if I go into the store I will basically be told its my own fault but what do you think my options are? is it possible that this was on the screen before I got it?

 

Just would like to know if anyone else has had this issue?

 

Cheers

Apple Watch, iOS 8.3

Posted on Apr 27, 2015 5:42 AM

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Q: Apple Watch Sport screen scratched?

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  • by nick101,

    nick101 nick101 Oct 20, 2015 2:28 PM in response to caryrae
    Level 5 (5,103 points)
    Oct 20, 2015 2:28 PM in response to caryrae

    It's possible, but not an explanation. I have a first-day watch, worn every day - no scratches.

     

    Maybe there are variations in quality, maybe I'm specially careful (not aware of it)

  • by Aaron96,

    Aaron96 Aaron96 Oct 21, 2015 5:04 AM in response to caryrae
    Level 1 (0 points)
    Oct 21, 2015 5:04 AM in response to caryrae

    Interestingly Apple have significantly altered the wording advertised on their website. Notice previously the glass on the aluminium model was previously boasted as 'Scratch & Impact Resistant' on launch of the watch, these references have now been removed.

    Before change -

     

     

    After change -

     

     

    Could this be a sign that the watches are not as scratch resistance as once thought?

     

    <Link Edited by Host>

  • by rob-osx,

    rob-osx rob-osx Oct 22, 2015 8:00 AM in response to Aaron96
    Level 1 (0 points)
    Oct 22, 2015 8:00 AM in response to Aaron96

    mine has little scratches to .. the 42mm space grey sport.     the back with the censors seems way worse scratched..lol  its so bad the heartrate meter wont work annymore  its to blred ot de to scrasches  im not verry hapy aboth my 469 ero watch being this bad after a few months of light usage

  • by minibob3,

    minibob3 minibob3 Oct 28, 2015 8:39 PM in response to boomboo
    Level 1 (0 points)
    Oct 28, 2015 8:39 PM in response to boomboo

    I got my midnight blue/gold face sport for my birthday on 10/3 and it already has several hairline scratches. It's upsetting since this watch seems to be more prone to scratches than my cheaper Michael Kors! I'll be going to the Apple store this week to hopefully get it replaced.

    Other than the scratches that seem to appear just by looking at it, I really do like this watch!

  • by mrblue72,

    mrblue72 mrblue72 Dec 10, 2015 11:45 AM in response to boomboo
    Level 1 (0 points)
    Dec 10, 2015 11:45 AM in response to boomboo

    iwatch scratch.jpg

    So after 15 days of ownership, I noticed at work yesterday 5-6 very light scratches that are almost imperceptible except in certain light and angles (only 1 can be seen with iPhone 6 camera ;-).  I found this thread and thanks to those posting!!!  It helped me call today to Apple support over the phone.  I spoke to a ******** who was awesome and helped me in having a new watch shipped to my house with only a small tax fee; I only have to ship the old one back.  I was technically outside the 14 day return window today (16 days total) but he helped me out nonetheless.

    Lesson 1: BUY THE APPLE PROTECTION PLAN!!!  This watch is not cheap and you need that protection!  If you can afford over $300 for a watch, you can afford an additional $69

    Lesson 2: BUY A PROTECTOR/CASE; I bought a rugged Spigen case yesterday on Ebay for <$20 and should have it within a few days.

    Lesson 3: NEVER TAKE APPLE PRODUCTS FOR GRANTED!!!  It's amazing that this got damaged so easily and I'm not sure how.  It has brushed the sides of my fridge, microwave, sink edges and that's about it.  I'm in the Northeast and wearing long-sleeved shirts/jackets right now and so the element of damage/trauma right now is very minimal...at $399 a pop this watch should be more durable and lasting and clearly has its problems/weaknesses!

     

    <Personal Information Edited by Host>

  • by Abraham Love,

    Abraham Love Abraham Love Dec 16, 2015 10:15 PM in response to boomboo
    Level 1 (0 points)
    Dec 16, 2015 10:15 PM in response to boomboo

    Hey there,

     

     

    I so have the November 15 afternoon bought my Apple Watch sport, and the next day I realize I have a line on the bottom of the screen that crosses all this, as I look after my products apple better than my life, and I was the iShop that would mention the rayon happened because of me. if this is not a warranty or between options gives apple because my belt and also present a considerable wear and will have a month to watch apple.

     

     

    Stay tuned to your comments.

     

     

    Cheers

  • by bugzinc,

    bugzinc bugzinc Dec 29, 2015 7:35 AM in response to boomboo
    Level 1 (0 points)
    Dec 29, 2015 7:35 AM in response to boomboo

    I scratched Mine...However it took me 6 months before that happened....I got apple care when I bought the watch, because I know with it on my wrist, there was a higher chance of me bumping it or something dumb..Found out today apple care will take care of it. They will repair or replace it this weekend.

  • by ekg625,

    ekg625 ekg625 Dec 31, 2015 3:17 PM in response to boomboo
    Level 1 (0 points)
    Dec 31, 2015 3:17 PM in response to boomboo

    i have this same problem however if you look at the watch from certain angles the entire screen is all scratched up

  • by Lewis_Emilio,

    Lewis_Emilio Lewis_Emilio May 12, 2016 8:56 AM in response to boomboo
    Level 1 (4 points)
    May 12, 2016 8:56 AM in response to boomboo

    My apple watch sport scratched today, called apple support and they're going to get back to me. Unsure of what they will do, but so upset has haven't even had it for long. I did mention that hundreds of people were saying the exact same thing etc.

  • by MacOwner40,

    MacOwner40 MacOwner40 May 16, 2016 4:44 PM in response to boomboo
    Level 1 (24 points)
    Apple Watch
    May 16, 2016 4:44 PM in response to boomboo

    Make sure it isn't hair or lint. The same thing appeared on my watch and it was just lint. Use a damp (not soaked, just lightly moist) rag to wipe the screen. Make sure you dry it, and make sure no water seeps into the watch, as this could damage your watch. See if that works. If it is a real scratch, take it to a Genius Bar near you.

  • by fatin.khalid,

    fatin.khalid fatin.khalid Jun 21, 2016 1:16 AM in response to boomboo
    Level 1 (4 points)
    Jun 21, 2016 1:16 AM in response to boomboo

    My 1 year old niece recently got hold of my watch and smashed it on the floor repeatedly. Lucky the screen didn't break, but there are some scratches and scuffs on the screen. I really want to know how to "remove" or lessen the appearance of these scuffs if possible

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jun 21, 2016 1:50 AM in response to fatin.khalid
    Level 7 (30,158 points)
    Apple Watch
    Jun 21, 2016 1:50 AM in response to fatin.khalid

    Hi

     

    It is possible that you have only scratched through the fingerprint-resistant, oil repellent coating. It is normal for this coating to wear away under normal use, but it may have become scratched without damaging the screen beneath.

     

    Whether you have scratched the screen or not, Apple does not recommend using cleaning products or polishing or buffing the watch with abrasives; these will wear away the coating and may also scratch (or further scratch) the screen beneath.

     

    Unfortunately, cosmetic damage - which includes scratches - is not covered under the Limited Warranty (or AppleCare+). Your watch may be eligible for out-of-warranty service. If you make a Genius Bar reservation, Apple can inspect the mark and advise of any available service options and the cost:

     

    Contact - Official Apple Support

    https://twitter.com/applesupport

     

    Otherwise, a good quality screen protector (thin film-type) may be effective in obscuring or reducing the visibility of the mark, as well as in providing some measure of protection against future damage. Some such screen protectors cover the full screen, including the curved edges.

     

    More information:

    Cleaning and wearing Apple Watch - Apple Support

  • by trenken,

    trenken trenken Jun 21, 2016 9:57 AM in response to boomboo
    Level 1 (4 points)
    Jun 21, 2016 9:57 AM in response to boomboo

    VERY hard for me to understand how people are managing to scratch the sport screens. Ive had mine for 3 months. Not a single scratch anywhere on the screen or case. Its not easy to scratch this thing.

  • by kiwikid225,

    kiwikid225 kiwikid225 Jun 30, 2016 10:11 PM in response to boomboo
    Level 1 (4 points)
    Apple Watch
    Jun 30, 2016 10:11 PM in response to boomboo

    So is it true? The Apple Watch Sport scratches really easily?

  • by pmcrouch,

    pmcrouch pmcrouch Jul 12, 2016 9:16 AM in response to boomboo
    Level 1 (4 points)
    Jul 12, 2016 9:16 AM in response to boomboo

    I have a huge scratch on my Apple Watch face. No idea how it happened as I also am very careful with my apple products.  My watch is 4 months old.  I made an appointment with Apple Genius Bar and they told me it would cost me $199 to fix.  I was disappointed that Apple didn't stand behind its product.  I can't justify paying $199 to repair a scrat that shouldn't happen with normal wear on any watch.

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