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I forgot my security questions and it wont let me reset them without answering them please help me

I forgot my security questions and it wont let me reset them without answering them please help me.

Posted on Apr 27, 2015 5:26 AM

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1 reply

Apr 27, 2015 11:29 AM in response to lizziemurray1

The reset link will only show on an account if it has a rescue email address on your account (an alternate email address is different), you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

I forgot my security questions and it wont let me reset them without answering them please help me

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