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Apple TV will not activate

My Apple TV is on a network behind a Fortigate 80c firewall. All ports are open and I have tried numerous times to reset the ATV via iTunes and normally. When I go to settings \ general \ about on the device it says activation failed. What am I missing? Is there some secret port or URL I must make sure is available?


I know that if I were to bypass the firewall or use a different ISP the Apple TV works fine and activates. However this is fine until I want to update the device or someone resets it. I need to be able to get through the firewall.


Any ideas would be much appreciated!


Many thanks


Hilltop

Apple TV, Other OS, Running Apple TV Software 7.2 (7512

Posted on Apr 27, 2015 8:09 AM

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Apple TV will not activate

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