Apple won't replace my cracked screen...

If you do not like the analysis of the Apple Store employee, then you are welcome to take it back and talk to someone else.

I have the same problem with apple service. I am very disappointed with their service. This phone worked perfectly except for the cracked screen. I sent the phone to you to have the broken screen replaced for a cost of $109. I trusted you to only fix the cracked screen and you screwed me over by saying the phone did not work and that I needed a new one. The phone was working perfectly it only had a cracked screen. Do not advertise that you replace cracked screens for $109 for iPhone 6 when clearly you do not do this. You make billions of dollars each year with selling your product and then you choose to be this dishonest about phones sent in for repairs. I will be letting people know how dishonest you are. I am aware that charging me for a new phone was a possibility but since my phone was working perfectly I trusted you to do the correct thing and only replace the cracked screen. I know my phone worked properly so do not try and tell me it did not. I do not live in a city with an apple store so I had to trust you. Your staff are completely dishonest and you should be embarrassed that you have employee like this working for you.

You are NOT talking to Apple. If ANYTHING in the phone other than the screen itself was damaged, or there has been liquid damage, which it apparently was, the only option is to replace the phone entirely. This was explained to you by Apple when you opened the support case.

WOW you are amazing you know what was wrong with my phone without even seeing it.

Warriors13 wrote:

WOW you are amazing you know what was wrong with my phone without even seeing it.

The decline in reading comprehension is rather sad in this day and age, especially when it's something as simple as a two-letter conditional.

Once a phone is evaluated, the notes go in their central computer. I was told by a manager at an Apple Store that going elsewhere was pointless once a "bend" is documented in their system.

So I scheduled and went to the apple store today for my 4:20 appointment to fix a cracked screen. The first clerk mentioned that they didn't know if they had time to fix my phone today and I waited on a bench for 10 minutes while he went in back. I sat there playing with my phone on the table. Then a second clerk came out and took my phone and came back five minutes later and told me that they couldn't fix my phone because it was bent and that I'd need to pay $299 for a replacment phone instead of $149 for a replacement screen. He set it down on the table camera side down and proceeded to show me how it wobbled. I left ****** that I had just wasted almost two hours of my time and a quarter tank of gas going to the Apple store. It wasn't till I got home and set my phone face down on the table with the camera side up that I realized there is no bend in my phone. They didn't have time to fix my phone today instead of saying hey, we don't have time to fix it they said we can't fix it.

There is a back story on this from that last year, I had the same problem, scheduled an appointment, called ahead even then headed off to the store. Once there, they said they were too busy and pushed my appointment back another 45 minutes. Finally got in with under an hour left before close and they said they couldn't fix it that day either so I had to come back the next day and they'd fix it. After wasting more than two hours of my time that they I convinced them to just do a phone swap for the price of the repair.

I'm doubly ****** now because I have to go back to the Apple Store tomorrow yell at a manager and have them fix my phone which they should do for free for having wasted what will be an additional two hours of my time.

Apple I am so disappointed in your customer service.

ceesell wrote:

So I scheduled and went to the apple store today for my 4:20 appointment to fix a cracked screen. The first clerk mentioned that they didn't know if they had time to fix my phone today and I waited on a bench for 10 minutes while he went in back. I sat there playing with my phone on the table. Then a second clerk came out and took my phone and came back five minutes later and told me that they couldn't fix my phone because it was bent and that I'd need to pay $299 for a replacment phone instead of $149 for a replacement screen. He set it down on the table camera side down and proceeded to show me how it wobbled. I left ****** that I had just wasted almost two hours of my time and a quarter tank of gas going to the Apple store. It wasn't till I got home and set my phone face down on the table with the camera side up that I realized there is no bend in my phone. They didn't have time to fix my phone today instead of saying hey, we don't have time to fix it they said we can't fix it.

There is a back story on this from that last year, I had the same problem, scheduled an appointment, called ahead even then headed off to the store. Once there, they said they were too busy and pushed my appointment back another 45 minutes. Finally got in with under an hour left before close and they said they couldn't fix it that day either so I had to come back the next day and they'd fix it. After wasting more than two hours of my time that they I convinced them to just do a phone swap for the price of the repair.

I'm doubly ****** now because I have to go back to the Apple Store tomorrow yell at a manager and have them fix my phone which they should do for free for having wasted what will be an additional two hours of my time.

Apple I am so disappointed in your customer service.

Tell Apple Feedback and not us. We are not Apple.

Cheers

Pete

Hi

You are not taking to apple we are all just users of apple products

On this forum nobody hear works for apple .

Cheers

Brian

ceesell wrote:

So I scheduled and went to the apple store today for my 4:20 appointment to fix a cracked screen. The first clerk mentioned that they didn't know if they had time to fix my phone today and I waited on a bench for 10 minutes while he went in back. I sat there playing with my phone on the table. Then a second clerk came out and took my phone and came back five minutes later and told me that they couldn't fix my phone because it was bent and that I'd need to pay $299 for a replacment phone instead of $149 for a replacement screen. He set it down on the table camera side down and proceeded to show me how it wobbled. I left ****** that I had just wasted almost two hours of my time and a quarter tank of gas going to the Apple store. It wasn't till I got home and set my phone face down on the table with the camera side up that I realized there is no bend in my phone. They didn't have time to fix my phone today instead of saying hey, we don't have time to fix it they said we can't fix it.

There is a back story on this from that last year, I had the same problem, scheduled an appointment, called ahead even then headed off to the store. Once there, they said they were too busy and pushed my appointment back another 45 minutes. Finally got in with under an hour left before close and they said they couldn't fix it that day either so I had to come back the next day and they'd fix it. After wasting more than two hours of my time that they I convinced them to just do a phone swap for the price of the repair.

I'm doubly ****** now because I have to go back to the Apple Store tomorrow yell at a manager and have them fix my phone which they should do for free for having wasted what will be an additional two hours of my time.

Apple I am so disappointed in your customer service.

And I'm disappointed in your inability to read and understand the Terms of Use of this forum, which clearly spelled out that Apple doesn't monitor these forums for feedback. This is a user-to-user technical assistance forum. Everyone here is a user just like yourself.

You are most likely just a troll but it is just possible that you fail to understand that this is user to user assistance and technical support. By sharing my story with others they may be better prepared when they walk into an Apple Store to have their phone fixed than replaced and be able to save $150.00.

Why chime in if you have nothing constructive to add, oh I see its to make yourself feel smart.

ceesell wrote:

You are most likely just a troll but it is just possible that you fail to understand that this is user to user assistance and technical support. By sharing my story with others they may be better prepared when they walk into an Apple Store to have their phone fixed than replaced and be able to save $150.00.

Why chime in if you have nothing constructive to add, oh I see its to make yourself feel smart.

Yup, Level 5 TROLL (Technically-inclinded Reader & Observer of Limited Liability).

Your post added nothing of value whatsoever. It boiled down to: "Make sure that whoever you is helping you at the Apple Store fully & completely answers your questions and addresses your concerns properly. If they fail to do so, ask for a manager. Don't make the mistake of driving an hour and not taking the right steps to make sure you get proper service. And if this is your second visit in which you've had a problem, make sure that you talk to the manager."

I mean, seriously, you yourself admit you had a negative experience previously... and yet you didn't make sure it didn't happen a second time?

I've had two phones replaced for free due to "bending" on the device housing under the warranty. Granted nothing else was wrong with the phone, but the Apple Store that I went to, the guy never really came right out and said "it's a known issue" but he acted as if he had done it before, and gave me no pushback what-so-ever. The first one was an iPhone 5s that slightly bent near the volume buttons, and the iPhone 6 was the same spot, but the bend was actually causing the display to separate from the housing in the bottom right hand side of the phone. I guess they didn't really have a problem with it because there was no other indication of abuse to the phones, but both times they didn't have a problem with it at all. It was fast and easy and they were super nice about it.

Maybe go back and ask someone else, possibly talk to a manager, I mean I could get it if you weren't paying for anything and trying to get it done for free under the warranty, but I mean if you're paying for the display replacement, I would think they would still do it, but I could see them saying something like ... your phone is slightly bent, so there's no guarantee that this display will last for however long, etc. etc. ya know.

buuttt ... c'est la vie.

AAANNNDDD I posted my response and only just realized how old this post is... but, anyway ... lol

When I shattered my iPhone 6 it was bent but Apple still replaced it