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iphone 5c stuck

i recently bought a iphone 5c and the person has a find my iphone on it and never turned it off so when i tried to factory reset it says i need her icloud information and i can no longer get ahold of the person is there anyway to go around this

Posted on Apr 27, 2015 9:01 AM

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1 reply

Apr 30, 2015 7:36 AM in response to brendalynn1016

Hello brendalynn1016,


I'm sorry to hear you are having these issues with your iPhone. If you have a previously owned iPhone that is currently Activation Locked, you may find the information and steps outlined in the following articles helpful:


Find My iPhone Activation Lock - Apple Support

Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support


Sincerely,

- Brenden

iphone 5c stuck

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