I can't even get the download .exe file for iTunes to download on Windows 7. I'm the only registered user on this computer. What is the problem?

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Level 1

1 points

I can't even get the download .exe file for iTunes to download on Windows 7. I'm the only registered user on this computer. What is the problem?

Microsoft put their Download tool on my computer while I was trying to fix my other computer. Is this stopping me from downloading the first .exe file from iTunes? I can download other things but seemingly draw a complete blank when trying to download and install iTunes. I have been an Adobe customer for a long time and had iTunes on Vista on my laptop. I'm updating the laptop also to Windows7 but don't want the same problem. I have a huge inventory of music I cannot now access. Help!!

Windows 7, HP Pavilion Slimline desktop

Posted on Apr 27, 2015 11:21 AM

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Answer 1

cachick1111 Author

Level 1

1 points

Apr 27, 2015 11:23 AM in response to cachick1111

By the way...it goes right past the Save this File for the initial .exe to Thanks for Downloading iTunes. What's up with that?

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Answer 2

Apr 27, 2015 11:26 AM in response to cachick1111

Maybe it is downloading in the background?

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Answer 3

hhgttg27

Level 5

5,591 points

Apr 27, 2015 2:53 PM in response to cachick1111

It seems that in some cases the scripts on Apple's site that are intended to query your system to offer the appropriate installer don't work as intended, taking you straight to the "Thank you for downloading" page. Depending on the edition of Windows you are running, there are three variants of the most recent version of iTunes, with direct links to the installers as follows:

iTunes 12.1.2.27 (32-bit) - iTunesSetup.exe
iTunes 12.1.2.27 (64-bit) - iTunes6464Setup.exe
iTunes 12.1.2.27 (64-bit "for older video cards") - itunes64setup.exe

The third of these - which is actually the 32-bit application with a 64-bit installer - should be used if you get a warning about video card incompatibility when you install the standard 64-bit version, but also may resolve issues with playback, QuickTime compatibility, and problems with some third-party applications (including Outlook).

See turingtest2's notes onTroubleshooting issues with iTunes for Windows updatesfor more details if you're still having problems with installation.

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Answer 4

cachick1111 Author

Level 1

1 points

Apr 27, 2015 2:55 PM in response to Sparkleberry

No. Nothing in the,background. I checked.

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Answer 5

cachick1111 Author

Level 1

1 points

Apr 27, 2015 3:00 PM in response to hhgttg27

That makes total sense,to me. I will address these options later today and let you know, but I am confident that this is correct. Thank you so much for taking the time to help me. I had no idea what the problem was or even could be. Too many years using Vista!! 🙂

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