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Can't load data from the Apple Software Update server.

Can't load data from the Apple Software Update server, why?

Disk Utility-OTHER, OS X Yosemite (10.10), Disk Utility not responding

Posted on Apr 27, 2015 1:33 PM

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Posted on Apr 28, 2015 2:39 PM

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

4 replies
Question marked as Best reply

Apr 28, 2015 2:39 PM in response to rulmer

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Jun 2, 2015 8:37 AM in response to Linc Davis

Hey Linc,


Same problem here, but mainly affecting gmail IMAP through Apple Mail. Connection Doctor shows green light for network connectivity, but cannot connect to the actual server. Hope the answer is in this log data:


6/2/15 11:27:23.824 AM com.apple.launchd[1]: (org.postfix.master[10366]) Exited with code: 1

6/2/15 11:27:23.824 AM com.apple.launchd[1]: (org.postfix.master) Throttling respawn: Will start in 9 seconds

6/2/15 11:27:33.917 AM com.apple.launchd[1]: (org.postfix.master[10367]) Exited with code: 1

6/2/15 11:27:33.917 AM com.apple.launchd[1]: (org.postfix.master) Throttling respawn: Will start in 9 seconds

6/2/15 11:27:35.529 AM Mail[9997]: [LogTimerActivity] Auto fetch timer fired. Date: 2015-06-02 15:27:35 +0000

6/2/15 11:27:35.530 AM Mail[9997]: [LogTimerActivity] Will check new Mail, setting last fetch time

6/2/15 11:27:35.530 AM Mail[9997]: [LogTimerActivity] Starting background fetch

6/2/15 11:27:35.534 AM Mail[9997]: [LogNetworkEvents] Reachability check for imap.gmail.com: not automatically reachable. flags = 0 ()

6/2/15 11:27:35.535 AM Mail[9997]: [LogNetworkEvents] Reachability check for imap.gmail.com: not automatically reachable. flags = 0 ()

6/2/15 11:27:35.535 AM Mail[9997]: [LogNetworkEvents] Reachability check for host219.hostmonster.com: not automatically reachable. flags = 0 ()

6/2/15 11:27:35.573 AM Mail[9997]: [LogSocketErrors] Connecting failed for socket: 0x6080004dac50, error: Error Domain=NSPOSIXErrorDomain Code=65 "The operation couldn’t be completed. No route to host"

6/2/15 11:27:35.574 AM Mail[9997]: [LogNetworkEvents] Reachability check for host219.hostmonster.com: not automatically reachable. flags = 0 ()

6/2/15 11:27:35.580 AM Mail[9997]: [LogSocketErrors] Connecting failed for socket: 0x6000010dd2d0, error: Error Domain=NSPOSIXErrorDomain Code=65 "The operation couldn’t be completed. No route to host"

6/2/15 11:27:35.581 AM Mail[9997]: [LogNetworkEvents] Reachability check for imap.gmail.com: not automatically reachable. flags = 0 ()

6/2/15 11:27:35.602 AM Mail[9997]: [LogSocketErrors] Connecting failed for socket: 0x6000016c7230, error: Error Domain=NSPOSIXErrorDomain Code=65 "The operation couldn’t be completed. No route to host"

6/2/15 11:27:35.603 AM Mail[9997]: [LogNetworkEvents] Reachability check for imap.gmail.com: not automatically reachable. flags = 0 ()

6/2/15 11:27:35.619 AM Mail[9997]: [LogSocketErrors] Connecting failed for socket: 0x6080004dac50, error: Error Domain=NSPOSIXErrorDomain Code=65 "The operation couldn’t be completed. No route to host"


-- snip --


Fingers crossed that you can suggest a fix. MBP 8 G memory, 10.9.5

Aug 20, 2015 1:47 AM in response to Linc Davis

Please help me I have too the below issue:

---


User uploaded file

User uploaded file

8/20/15 11:30:49.349 storeaccountd[309]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fd642ec9f60> connection from pid 364 with interface <AccountServiceInterface: 0x7fd642ec95a0> (PID 364)

8/20/15 11:30:49.395 networkd[174]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)" UserInfo=0x7fe4b951a9f0 {kCFGetAddrInfoFailureKey=8}

8/20/15 11:30:49.457 networkd[174]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)" UserInfo=0x7fe4b951a9f0 {kCFGetAddrInfoFailureKey=8}

8/20/15 11:30:49.508 storeuid[403]: UIServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fb4b1f0f7e0> connection from pid 518 with interface <UIServiceInterface: 0x7fb4b1f10300> (PID 518)

8/20/15 11:30:49.516 storeaccountd[309]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fd642ecd070> connection from pid 517 with interface <AccountServiceInterface: 0x7fd64519fc60> (PID 517)

8/20/15 11:31:13.630 networkd[174]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)" UserInfo=0x7fe4b951a9f0 {kCFGetAddrInfoFailureKey=8}

Sep 1, 2015 8:36 AM in response to Linc Davis

Experiencing this as well. Any help is appreciated.


9/1/15 11:27:41.269 AM storeassetd[966]: addOperation <LoadUpdateQueueOperation: 0x7f99b337caa0>{name = '(null)'}

9/1/15 11:27:41.270 AM storeaccountd[674]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f868d70e0d0> connection from pid 966 with interface <AccountServiceInterface: 0x7f868d74ee50> (PID 966)

9/1/15 11:27:41.272 AM storeaccountd[674]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f868d2efdf0> connection from pid 966 with interface <AccountServiceInterface: 0x7f868d52e6f0> (PID 966)

9/1/15 11:27:41.274 AM networkd[272]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)" UserInfo=0x7fae72556650 {kCFGetAddrInfoFailureKey=8}

9/1/15 11:27:41.274 AM com.apple.CommerceKit.TransactionService[13968]: TransactionServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f968292f710> connection from pid 966 with interface <TransactionServiceInterface: 0x7f968292fdf0> (PID 966)

9/1/15 11:27:41.275 AM storeaccountd[674]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f868d63fcb0> connection from pid 13968 with interface <AccountServiceInterface: 0x7f868d15f640> (PID 13968)

9/1/15 11:27:41.278 AM storeaccountd[674]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f868d734b40> connection from pid 966 with interface <AccountServiceInterface: 0x7f868d3f3810> (PID 966)

9/1/15 11:27:41.331 AM storeuid[13967]: UIServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fb7e1c24780> connection from pid 21900 with interface <UIServiceInterface: 0x7fb7e1c29b50> (PID 21900)

9/1/15 11:27:41.337 AM storeaccountd[674]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f868d6259e0> connection from pid 21897 with interface <AccountServiceInterface: 0x7f868d63b390> (PID 21897)

9/1/15 11:27:41.405 AM storeaccountd[674]: ADI: {

"Cache-Control" = "private, no-store, no-cache, no-transform, must-revalidate, max-age=0";

Connection = "keep-alive";

"Content-Encoding" = gzip;

"Content-Length" = 278;

"Content-Type" = "text/xml; charset=UTF-8; encoding=UTF-8";

Date = "Tue, 01 Sep 2015 15:27:41 GMT";

"Strict-Transport-Security" = "max-age=31536000";

Vary = "Accept-Encoding";

"apple-timing-app" = "6 ms";

"x-apple-application-instance" = 39517;

"x-apple-application-site" = ST13;

"x-apple-jingle-correlation-key" = ID4O4VRY5PI4KDKDBY4LQRGO64;

"x-apple-lokamai-no-cache" = true;

"x-webobjects-loadaverage" = 0;

}

9/1/15 11:27:42.791 AM com.apple.SecurityServer[78]: Killing auth hosts

9/1/15 11:27:42.791 AM com.apple.SecurityServer[78]: Session 100054 destroyed

Can't load data from the Apple Software Update server.

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