I received a request to answer my security questions. I was advised that the answers to the questions were wrong. Today I tried to change my password and was informed that my birth date was wrong. What do I do now?

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Level 1

8 points

I received a request to answer my security questions. I was advised that the answers to the questions were wrong. Today I tried to change my password and was informed that my birth date was wrong. What do I do now?

Yesterday while trying to purchase something on Itunes I received a request to answer my security questions. I was advised that the answers to the questions were wrong. Today I tried to change my password and was informed that my birth date was wrong. Then they said they would send a message tp my email that was registered for me and I didn't get it. What the **** do I do now?

Posted on Apr 27, 2015 3:47 PM

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Answer 1

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Andrew_R4

Level 1

69 points

Apr 27, 2015 7:24 PM in response to bayartist

I would wait a day or so longer or possibly request the email again, if its urgent and the email doesn't come in after the second try, go to this webpage:

https://getsupport.apple.com/ServiceOptionAction.action

Click 'Talk to Apple Support now', you can enter your phone number and they will call you when there is an available representative to help.

You can tell the person on the line your issue and they hold the power to reset your account and allow you to gain access. After everything is setup, I would recommend setting up a recovery email so you can reset your questions with ease next time.

As a side note, its likely that the person on the line will ask you to pull up the following page, so having it up may make things go a bit faster.

https://appleid.apple.com

Hope I helped 🙂

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Answer 2

bayartist Author

Level 1

8 points

Apr 27, 2015 7:30 PM in response to Andrew_R4

I managed to get in to my account and discovered that all of my security answers and my birthdate were correct. I changed the password and put in 3 new security questions and was able to get in everything (Itunes, etc.). I have no idea what was wrong but as long as it works again, I am happy. I have had Apple products since they first came on the market but over the years have had a few instances similar to this occur. Most of the problems in the past were in apple mail but (cross my fingers) the mail system has worked well for a long time now. Thanks for the help Andrew.

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