Mac desktop running incredibly slow.
Hi I have a 2010 Imac which is running incredibly slow!
3.06 GHz processor, 4GB memory running OS X Yosemite
I was hoping someone could please help me get to the bottom of what is wrong with it - i did wonder does it need a new hard drive? The original hard drive was replaced by Apple under warranty in summer 2013.
It was running really slow and then last week I upgraded to Yosemite 10.10.3 which seemed to give it a new lease of life. however yesterday there was a power cut and since I have restarted it it is taking forever to do the smallest task. It takes about a minute to open up mail and then you have to wait around 30 secs to see the messages, then wait even longer to click and write.
Having looked up common faults I have tried looking at the utilities section but there is nothing showing a high percentage and I really don't know what else to do?
I have done an Etrecheck as recommended by support and have attached it below:
Can anyone advise why it is going so slow and what do all the red bits on the etre check results actually mean?
Many Thanks
Catriona
Problem description:
Mac running incredibly slow…
EtreCheck version: 2.2 (132)
Report generated 4/28/15, 9:22 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Click to remove] links for help removing adware.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 12:23:15
Disk Information: ℹ️
ST3500418AS disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (281.76 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09
USB Information: ℹ️
Seagate BUP Slim Mac SL 1 TB
EFI (disk1s1) <not mounted> : 210 MB
Seagate Backup Plus Drive (disk1s2) /Volumes/Seagate Backup Plus Drive : 999.86 GB (729.29 GB free)
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Lexmark 9300 Series
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Mac App Store and identified developers
Adware: ℹ️
Genieo, InstallMacAdware! [Click to remove]
More adware filesAdware! [Click to remove]
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.Huawei.driver.HuaweiDataCardDriver (4.0.6) [Click for support]
[not loaded] com.ZTE.driver.ZTEUSBCDCACMControl (1.2.1) [Click for support]
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.2.1) [Click for support]
[not loaded] com.nike.sportwatch (1.0.0) [Click for support]
[not loaded] com.novatelwireless.driver.3G (2.2.9) [Click for support]
[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.2) [Click for support]
[not loaded] com.option.driver.OptionMSD (1.11.0) [Click for support]
[not loaded] com.option.driver.OptionQC (1.11.0) [Click for support]
[loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]
/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins
[not loaded] com.novatelwireless.driver.3GData (2.2.9) [Click for support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]
[loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudphotosd.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.gamed.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.photolibraryd.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
10 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.ifdreader.plist
[failed] com.apple.mtrecorder.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.wdhelper.plist
[running] com.seagate.TBDecorator.plist [Click for support]
6 processes killed due to memory pressure
Launch Agents: ℹ️
[running] com.activemindtechnology.GameGolfLauncher.plist [Click for support]
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.coupons.coupond.plist [Click for support]
[running] com.nike.nikeplusconnect.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.teamviewer.teamviewer.plist [Click for support]
[running] com.teamviewer.teamviewer_desktop.plist [Click for support]
[running] de.novamedia.VodafoneDeviceObserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[failed] com.apple.spirecorder.plist
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[running] com.teamviewer.teamviewer_service.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.amazon.music.plist [Click for support]
[loaded] com.genieo.completer.download.plist Adware! [Click to remove]
[loaded] com.genieo.completer.ltvbit.plist Adware! [Click to remove]
[running] com.genieo.completer.update.plist Adware! [Click to remove]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.leadertech.PowerRegister.SEA1.01c7753a54241bf391ca341389d3ef14.plist [Click for support]
[running] com.seagate.dashboard.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
TuneupMyMac UNKNOWN (missing value)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Knowhow Cloud Application (/Applications/Knowhow Cloud.app/Contents/Resources/Knowhow Cloud.app)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.6.6r636 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
CouponPrinter-FireFox_v2: Version: 5.0.6 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 45 Check version
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 [Click for support]
Safari Extensions: ℹ️
AdBlock
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
MacFUSE [Click for support]
Seagate Dashboard for Mac OSX [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 217.49 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 999.86 GB
Total number of backups: 49
Oldest backup: 2015-02-09 20:54:22 +0000
Last backup: 2015-04-27 14:09:53 +0000
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 217.49 GB X 3)
Top Processes by CPU: ℹ️
5% WindowServer
2% Seagate Dashboard
1% Knowhow Cloud
0% askpermissiond
Top Processes by Memory: ℹ️
479 MB kernel_task
74 MB Seagate Dashboard
66 MB Knowhow Cloud
61 MB Mail
33 MB mds_stores
Virtual Memory Information: ℹ️
9 MB Free RAM
3.99 GB Used RAM
8.08 GB Swap Used
Diagnostics Information: ℹ️
Apr 28, 2015, 02:42:00 AM /Library/Logs/DiagnosticReports/mds_2015-04-28-024200_[redacted].crash
Apr 27, 2015, 08:56:36 PM /Library/Logs/DiagnosticReports/Seagate Dashboard_2015-04-27-205636_[redacted].cpu_resource.diag [Click for details]
Apr 27, 2015, 08:49:41 PM Self test - passed
Apr 27, 2015, 08:47:51 PM /Library/Logs/DiagnosticReports/Preview_2015-04-27-204751_[redacted].hang
Apr 27, 2015, 04:13:17 PM /Library/Logs/DiagnosticReports/Seagate Dashboard_2015-04-27-161317_[redacted].cpu_resource.diag [Click for details]
iMac, OS X Yosemite (10.10.3)