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Mac desktop running incredibly slow.

Hi I have a 2010 Imac which is running incredibly slow!

3.06 GHz processor, 4GB memory running OS X Yosemite

I was hoping someone could please help me get to the bottom of what is wrong with it - i did wonder does it need a new hard drive? The original hard drive was replaced by Apple under warranty in summer 2013.

It was running really slow and then last week I upgraded to Yosemite 10.10.3 which seemed to give it a new lease of life. however yesterday there was a power cut and since I have restarted it it is taking forever to do the smallest task. It takes about a minute to open up mail and then you have to wait around 30 secs to see the messages, then wait even longer to click and write.

Having looked up common faults I have tried looking at the utilities section but there is nothing showing a high percentage and I really don't know what else to do?

I have done an Etrecheck as recommended by support and have attached it below:

Can anyone advise why it is going so slow and what do all the red bits on the etre check results actually mean?

Many Thanks

Catriona


Problem description:

Mac running incredibly slow…


EtreCheck version: 2.2 (132)

Report generated 4/28/15, 9:22 AM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Click to remove] links for help removing adware.


Hardware Information: ℹ️

iMac (21.5-inch, Mid 2010) (Technical Specifications)

iMac - model: iMac11,2

1 3.06 GHz Intel Core i3 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

Empty

BANK 1/DIMM0

Empty

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080


System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 12:23:15


Disk Information: ℹ️

ST3500418AS disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (281.76 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


PIONEER DVD-RW DVRTS09


USB Information: ℹ️

Seagate BUP Slim Mac SL 1 TB

EFI (disk1s1) <not mounted> : 210 MB

Seagate Backup Plus Drive (disk1s2) /Volumes/Seagate Backup Plus Drive : 999.86 GB (729.29 GB free)

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Lexmark 9300 Series

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight


Gatekeeper: ℹ️

Mac App Store and identified developers


Adware: ℹ️

Genieo, InstallMacAdware! [Click to remove]

More adware filesAdware! [Click to remove]


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.Huawei.driver.HuaweiDataCardDriver (4.0.6) [Click for support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMControl (1.2.1) [Click for support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.2.1) [Click for support]

[not loaded] com.nike.sportwatch (1.0.0) [Click for support]

[not loaded] com.novatelwireless.driver.3G (2.2.9) [Click for support]

[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.2) [Click for support]

[not loaded] com.option.driver.OptionMSD (1.11.0) [Click for support]

[not loaded] com.option.driver.OptionQC (1.11.0) [Click for support]

[loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]


/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

[not loaded] com.novatelwireless.driver.3GData (2.2.9) [Click for support]


/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]

[loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]


Problem System Launch Agents: ℹ️

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.cloudphotosd.plist

[killed] com.apple.cmfsyncagent.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.EscrowSecurityAlert.plist

[killed] com.apple.gamed.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.photolibraryd.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

10 processes killed due to memory pressure


Problem System Launch Daemons: ℹ️

[killed] com.apple.ctkd.plist

[killed] com.apple.ifdreader.plist

[failed] com.apple.mtrecorder.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.periodic-daily.plist

[killed] com.apple.softwareupdate_download_service.plist

[killed] com.apple.wdhelper.plist

[running] com.seagate.TBDecorator.plist [Click for support]

6 processes killed due to memory pressure


Launch Agents: ℹ️

[running] com.activemindtechnology.GameGolfLauncher.plist [Click for support]

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.coupons.coupond.plist [Click for support]

[running] com.nike.nikeplusconnect.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.teamviewer.teamviewer.plist [Click for support]

[running] com.teamviewer.teamviewer_desktop.plist [Click for support]

[running] de.novamedia.VodafoneDeviceObserver.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[failed] com.apple.spirecorder.plist

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[running] com.teamviewer.teamviewer_service.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.amazon.music.plist [Click for support]

[loaded] com.genieo.completer.download.plist Adware! [Click to remove]

[loaded] com.genieo.completer.ltvbit.plist Adware! [Click to remove]

[running] com.genieo.completer.update.plist Adware! [Click to remove]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.leadertech.PowerRegister.SEA1.01c7753a54241bf391ca341389d3ef14.plist [Click for support]

[running] com.seagate.dashboard.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

TuneupMyMac UNKNOWN (missing value)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Knowhow Cloud Application (/Applications/Knowhow Cloud.app/Contents/Resources/Knowhow Cloud.app)


Internet Plug-ins: ℹ️

DirectorShockwave: Version: 11.6.6r636 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: 5.0.6 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version


User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 [Click for support]


Safari Extensions: ℹ️

AdBlock


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

MacFUSE [Click for support]

Seagate Dashboard for Mac OSX [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 217.49 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 999.86 GB

Total number of backups: 49

Oldest backup: 2015-02-09 20:54:22 +0000

Last backup: 2015-04-27 14:09:53 +0000

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 217.49 GB X 3)


Top Processes by CPU: ℹ️

5% WindowServer

2% Seagate Dashboard

1% Knowhow Cloud

0% askpermissiond


Top Processes by Memory: ℹ️

479 MB kernel_task

74 MB Seagate Dashboard

66 MB Knowhow Cloud

61 MB Mail

33 MB mds_stores


Virtual Memory Information: ℹ️

9 MB Free RAM

3.99 GB Used RAM

8.08 GB Swap Used


Diagnostics Information: ℹ️

Apr 28, 2015, 02:42:00 AM /Library/Logs/DiagnosticReports/mds_2015-04-28-024200_[redacted].crash

Apr 27, 2015, 08:56:36 PM /Library/Logs/DiagnosticReports/Seagate Dashboard_2015-04-27-205636_[redacted].cpu_resource.diag [Click for details]

Apr 27, 2015, 08:49:41 PM Self test - passed

Apr 27, 2015, 08:47:51 PM /Library/Logs/DiagnosticReports/Preview_2015-04-27-204751_[redacted].hang

Apr 27, 2015, 04:13:17 PM /Library/Logs/DiagnosticReports/Seagate Dashboard_2015-04-27-161317_[redacted].cpu_resource.diag [Click for details]

iMac, OS X Yosemite (10.10.3)

Posted on Apr 28, 2015 1:40 AM

Reply
2 replies

Apr 28, 2015 1:51 AM in response to Che59

1. Run adware medic tool in order to get rid of adware: http://www.adwaremedic.com/

2.

Try restarting your Mac in Safe mode:

- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

- Once you see Desktop, start a Disc Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

- Click on Verify Disc and then, if asked to fix problems, on Repair Disk

- After this, click on Verify Disc Permissions and then on Repair Disc Permissions

- After the process is finished, shut down your Mac and turn it back on after about 30 seconds

3. Upgrade Ram( you have lot of processes killed due to memory pressure)

Apr 28, 2015 10:08 AM in response to Che59

If you haven't already done so, try this simple step first. Probably there will be no change. In that case, see below.

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Mac desktop running incredibly slow.

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