Help Please

Question

Level 1

0 points

I've just logged on to safari and a pop up has appeared

http;//www.applealert.co.uk

Safari - Alert

Suspicious Activity Might Have been Detected.

Major Security Issue

To fix it please call Support for Apple

+44 808-143-3684 (Toll Free) immediatley!

The web browser is locked to www.applealert.co.uk/popup/

I'm also locked out of the history etc

I cannot find this number on apples website and when I googled the web address from my laptop, it warned me not to call the number can anyone help?

iMac (21.5-inch Late 2009)

Posted on Apr 28, 2015 2:09 AM

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Answer 1

Level 6

8,452 points

It is a scam. Please never call the number.

1. Force Quit Safari .

Press command + option + esc keys together at the same time.

When Force Quit window appears, select Safari .
Press Force Quit button at the bottom of the window.

2. Relaunch Safari holding the shift key down.

3. Turn off wifi and turn it back on.

Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.

4. Go to Safari > Preferences > Security > Privacy

Cookies and website data:

Click “Details” button.

Remove the cookie related to this, if there is one.

5. Download and run adware medic tool

You can also find some info here:

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