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does the new time capsule have the same power issues as the old one?

I loved the idea of having my wi-fi and back-up all in one unit so I slashed out on a 2TB Time Capsule in February 2013. Over the last three of four months we have been experiencing problems with the wi-fi (keeps dropping). Took it in to the local Apple Store and was told that it is an issue with the power supply in the unit and that this is not uncommon. I am reluctant to shell out $400 for a replacement Apple Time Capsule if it has the same issues and will need replacing in two years. Does anyone know if the new designed Time Capsule has been improved to remedy this problem? If not, any suggestions for a better designed alternative?


Thanks.

Time Capsule-OTHER, iOS 8.3

Posted on Apr 28, 2015 5:52 AM

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3 replies

Apr 28, 2015 6:14 AM in response to Compliance66

Power supply issues on previous versions of the Time Capsule tended to show up at about 3 years of age on average....some earlier, some later....averages are averages.


The newer version of the Time Capsule was introduced less than 2 years ago, so if you bought a Time Capsule at that time, it would be reaching 2 years in a few months. So, not enough time has passed to know whether the power supply might tend to start heading downhill once the device reaches 3 on average.


The newer version of the Time Capsule is not even warm to the touch during operation....and the older versions tended to run quite warm to hot.....which did not help the internal components of the device at all. Logic would dictate the newer Time Capsule....with a new power supply design that runs very cool....will help then newer version Time Capsules age more gracefully.


I'm not aware of another device that combines a router and back up hard drive in the same enclosure, but one may exist. Maybe another user can help in that regard.

Apr 28, 2015 2:28 PM in response to Compliance66

If you have applecare or still have possibility of buying applecare on a computer or apple TV then the TC would still be covered.


The store has jumped to a conclusion but I am not sure the evidence is pointing that way.. the power supplies in Gen4 were pretty ok for the life of the unit.


However they did have some serious board issues start to show up at around 2year mark.. the board was poorly soldered.. and some have got it working by the oven bake method..


See https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair/gen4-a1409-issues


IMHO it is better to figure out a way of getting the TC under applecare and getting it replaced by apple. If it really does prove to have wireless issues.


I would do a full factory reset of the TC.. and redo the setup again.


And if you run Yosemite.. I would be blaming the computer first.. and only the TC if everything else (with the computer isolated) also has issues. Yosemite itself can trigger issues in other network devices.


I would also say wireless is a strange beastie.. people next door could have setup a new wireless router designed specifically to overwhelm the issues your router caused them.. router wars..

Factory reset universal

Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.

N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.


Setup the TC again.


Then redo the setup from the computer with Yosemite.

1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.

eg TCgen5 for basestation and TCwifi wireless name.



If the issue is wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round. ie plan on a first and second round of changes to fix this.. hopefully.. I will point out other steps that can be round2. Fixed wireless channels.. try 11, 8, 6 for 2.4ghz and try a low channel like 36 or 40 and then a high channel.. 149, 165. Whatever is available in your area for 5ghz.


2. Use all passwords that also comply with 1. but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.


3. If the TC is main router you can skip this point. This is only an issue when the TC is bridged.

Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking.


4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.


5. Mount the TC disk in the computer manually.


In Finder, Go, Connect to server from the top menu,

Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).


You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.

However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.


6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only. Do the same for ethernet if you use it.

User uploaded file





There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.

You might need to do some more work on the computer itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.


Tell us how you go.



Someone posted a solution.. See this thread.


Macbook can't find Time Capsule anymore


Start from the bottom and work up.. I have a list of good network practice changes but I have avoided Yosemites bug heaven.



Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.


http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/

does the new time capsule have the same power issues as the old one?

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