Why does my Mac Air when on the internet the window just freezes when loading?

Question

Level 1

8 points

Why does my Mac Air when on the internet the window just freezes when loading?

MacBook Air 13, 1.8 GHz Intel Core i5, 4 GB 1600 MHz DDR3, Macintosh HD, Intel HD Graphics 4000 1024 MB, OS X Yosemite 10.10.3

When connected to the internet things run pretty smoothly, then when I change sites or load another window it sometimes starts the load and then freezes. Sometimes I can delete the window and continue with an open window or everything just quits loading. I have tried to clear history, no help; I have cleaned disc and removed large files to free space, no help. The only thing that seems to help is shutting down an restarting, sometimes have to do this more than once.

MacBook Air (13-inch Mid 2012), OS X Yosemite (10.10.1)

Posted on Apr 28, 2015 4:40 AM

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Answer 1

Best reply

dominic23

Level 10

83,904 points

Apr 28, 2015 4:55 AM in response to DONJ67

Go step by step by step and test.

1. Power off the router. Unplug it from the wall. Wait a while.

Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.

Restart the computer.

Start up in Safe Mode.

http://support.apple.com/kb/PH14204

2. Empty Caches

Safari > Preference > Advanced

Checkmark the box for "Show Develop menu in menu bar".

Develop menu will appear in the Safari menu bar.

Click Develop and select "Empty Caches" from the dropdown.

3. Delete Cookies

Safari > Preferences > Privacy > Cookies and other website data:

Click the “Details” button.

Remove all cookies except ones from Apple, your internet service provider and banks.

4. Safari > Preferences > Extensions

Turn off Extensions if any and launch Safari again to test.

Turn on those one by one and test.

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Answer 2

DONJ67 Author

Level 1

8 points

Apr 30, 2015 5:29 AM in response to dominic23

FOLLOWED ALL STEPS AND NO DIFFERENCE.

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Answer 3

dominic23

Level 10

83,904 points

Apr 30, 2015 11:31 AM in response to DONJ67

Can you run EtreCheck and post the report here please?

EtreCheck: https://discussions.apple.com/docs/DOC-6173

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Answer 4

DONJ67 Author

Level 1

8 points

May 1, 2015 6:45 AM in response to dominic23

Problem description:

When opening a page on internet it sometimes freezes and will not load. When trying other website they will not load. I’ve had this problem since loading Yosemite.

EtreCheck version: 2.2 (132)

Report generated 5/1/15, 9:36 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Air (13-inch, Mid 2012) (Technical Specifications)

MacBook Air - model: MacBookAir5,2

1 1.8 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 29 - SN = D8625120HT3DKRNAV

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1440 x 900

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:15:21

Disk Information: ℹ️

APPLE SSD SM128E disk0 : (121.33 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 120.47 GB (25.03 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]

Problem System Launch Daemons: ℹ️

[running] com.seagate.TBDecorator.plist [Click for support]

Launch Agents: ℹ️

[running] com.brother.LOGINserver.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[failed] com.seagate.dashboard.plist [Click for support] [Click for details]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

CrossOver CD Helper Application (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

TuneupMyMac UNKNOWN (missing value)

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]

GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 [Click for support]

Safari Extensions: ℹ️

1Password

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Seagate Dashboard for Mac OSX [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 120.47 GB Disk used: 95.44 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 2.00 TB

Total number of backups: 42

Oldest backup: 2015-02-09 17:30:10 +0000

Last backup: 2015-04-25 10:36:34 +0000

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 120.47 GB X 3)

Top Processes by CPU: ℹ️

5% WindowServer

2% fontd

0% taskgated

0% notifyd

0% cloudpaird

Top Processes by Memory: ℹ️

444 MB kernel_task

209 MB com.apple.WebKit.WebContent

164 MB mdworker(7)

106 MB Safari

78 MB UserEventAgent(2)

Virtual Memory Information: ℹ️

180 MB Free RAM

3.82 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

May 1, 2015, 09:20:58 AM Self test - passed

Apr 29, 2015, 08:47:36 PM /Library/Logs/DiagnosticReports/awacsd_2015-04-29-204736_[redacted].crash

Apr 29, 2015, 08:46:35 PM /Library/Logs/DiagnosticReports/awacsd_2015-04-29-204635_[redacted].crash

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Answer 5

dominic23

Level 10

83,904 points

May 1, 2015 11:35 AM in response to DONJ67

Update 1Password, if an update is available.

Reset PRAM. http://support.apple.com/kb/PH18761

Reset SMC. http://support.apple.com/kb/HT3964

Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own".

Repair Disk. http://support.apple.com/kb/PH5836

Unfortunately it is not possible to upgrade RAM.

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Answer 6

DONJ67 Author

Level 1

8 points

May 12, 2015 7:06 PM in response to dominic23

dominic23,

I reset, PRAM, SMC and did Repair Disk. verify disk checks showed no problems. My Mac is running faster almost normal that I can remember. However, tonight I had to shut down and restart to get my internet to work. I tried restart twice and that did not work, it did before.

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Answer 7

DONJ67 Author

Level 1

8 points

May 12, 2015 7:12 PM in response to DONJ67

I should add that no problem for almost two days.

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