Why can I no longer see my iPhone icon in iTunes?

Question

Why can I no longer see my iPhone icon in iTunes?

Up until recently, my iPhone would appear as an icon in iTunes, and I could follow a dialogue to back up whenever I wanted to. But now I can't see the iPhone icon in iTunes, and the options for File>Devices is greyed out. I can backup by going to the iPhone and the Settings menu, but I can no longer backup via my iMac. I can no longer get the view of my iPhone that shows my apps on the pages they are assigned to on the iPhone.

I have tried turning both devices off and on; they are both connected to the same network.

Has the wifi option been removed? Do I have to connect by USB cable?

iMac with Retina 5K display, OS X Yosemite (10.10.2), MacBook Air, iPhone 5

Posted on Apr 28, 2015 4:46 AM

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Answer 1

Best reply

JimHdk

Level 7

28,874 points

Apr 28, 2015 6:35 AM in response to Neville Goodman1

Try the troubleshooting advice here: Sync your iPhone, iPad and iPod touch with iTunes using Wi-Fi - Apple Support

There is also some advice here which may be useful: If you don't see your connected device in iTunes for Mac - Apple Support

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Answer 2

Apr 28, 2015 6:37 AM in response to JimHdk

Thanks for that - I had to connect by USB and re-affirm the connection between my iMac and iPhone, ie, re-affirm the boxes I'd ticked when I first bought the phone and connected it. I am not aware that Apple sent out any message saying this had to be done, but I may have missed it. Anyway - thanks: all sorted!

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