lothos

Q: Sticky Digital Crown

Has anyone else's digital crown developed a stickiness/stiffness?

 

Mine was fine for the first 4 days and turned really freely, however today it has developed a bit of resistance when turning it.

Posted on Apr 28, 2015 5:35 AM

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Q: Sticky Digital Crown

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  • by Mustang92690,

    Mustang92690 Mustang92690 May 1, 2015 10:49 AM in response to Michael Porter
    Level 1 (5 points)
    May 1, 2015 10:49 AM in response to Michael Porter

    Apple has chimed in with their official support article telling us to run it under water (linked prior in this thread).

     

    I can't speak for those who haven't worked out and gotten sweat on the watch. Mine was definitely a problem the morning after I went on a 6 mile run and most likely sweated into the watch. It sat overnight and the salt in my sweat crystalized and caused issues. Next day I ran warm water over it while turning the crown-issue gone.

     

    I worked out yesterday, sweat got into the watch, quick rinse afterwards, no issues today with crown being sticky or stuck.

  • by rk2900,

    rk2900 rk2900 May 5, 2015 9:38 AM in response to Mustang92690
    Level 1 (0 points)
    May 5, 2015 9:38 AM in response to Mustang92690

    Well, it seems that I should have to wash my watch with running water especially in Digital Crown area, am I right?

    I have exactly the same issue as yours. I used running water method yesterday and it stay normal for about 30 hours and this problem happened just now.

    But after I went out without watch on my wrist for more than 10 minutes and returned, I found this problem disappeared then.

    So I'm quite puzzled that when this problem would rise again.

    I have 3 days left to make decision whether I replace it with another one to Apple, but I really don't want to bother.

    Could anyone please give me some suggestion? Should I replace it or keep this one and clean it after some fit events?

    Thank you!

  • by LiekieS,

    LiekieS LiekieS May 12, 2015 10:57 AM in response to lothos
    Level 1 (0 points)
    May 12, 2015 10:57 AM in response to lothos

    I have the same issue, but the solution as described on the website does not work.

  • by rk2900,

    rk2900 rk2900 May 12, 2015 7:45 PM in response to Matt_H.
    Level 1 (0 points)
    May 12, 2015 7:45 PM in response to Matt_H.

    I tried this solution. In first few days it seems worked.

    But today i found my watch's digital crown sticky again and more severe than I first found this problem.

    I don't know what I can do with that.

  • by johnthevulcan,

    johnthevulcan johnthevulcan May 13, 2015 3:25 PM in response to lothos
    Level 1 (0 points)
    May 13, 2015 3:25 PM in response to lothos

    I had mine for about two weeks and the problem developed, I called and they asked me to take it to the apple store where they abducted my watch and said i should get it back in 5 days.... my anxiety is through the roof and I'm sure I've gained weight from the loss of motivational incentive that the watch provided... i wish i could put emoji in here :-(

  • by Claudio,

    Claudio Claudio May 31, 2015 10:05 AM in response to lothos
    Level 2 (150 points)
    May 31, 2015 10:05 AM in response to lothos

    I had the SS 42 mm with SB , for almost 4 weeks , the Digital Crown started to get a little less responsive when scrolling  up and down in the last week or so,I run twice weekly  and wear the Watch at all times in Florida with hot and humid weather . So I kinda of figured that oil from my skin , mixed with  sweat might have something to do with this . Followed the instructions on Apple Web site, a bit hesitant to use running water on it, but, it worked . Just wondered  if this is a design flaw or just normal due to the nature of the Watch construction. Hmmm

  • by Mustang92690,

    Mustang92690 Mustang92690 May 31, 2015 5:40 PM in response to Claudio
    Level 1 (5 points)
    May 31, 2015 5:40 PM in response to Claudio

    Yeah it was very difficult for me to do this at first too. I've kind of just gotten used to it and do a full washdown most times after I workout-paying special attention to the digital crown to get the sweat out of there. I guess if the thing is basically waterproof a quick rinse under the faucet won't do much harm. Considering apple tells you to do that, if anything ever happens we can all just say "you told us to" 

  • by chimphouse,

    chimphouse chimphouse Jun 30, 2015 4:15 AM in response to lothos
    Level 1 (5 points)
    Jun 30, 2015 4:15 AM in response to lothos

    Seriously!  Should we really accept that for $400+ watch needs to be run under the tap?!  And the watch isn't even 'waterproof'!

     

    I too am experiencing. Sometimes after exercise - really really extreme exercise like a 30min cycle ride in the UK!  I am barely breaking a sweat, but poor Watch gets tired and has 'sticky crown'

     

    Come on Apple - we need this resolved

     

    I have my suspicion this is a software bug - after all the software can control the firmness of the crown somehow - as per using Scroll functionality

     

    I have never washed mine - after some time - it resolves itself

  • by Mustang92690,

    Mustang92690 Mustang92690 Jun 30, 2015 4:34 AM in response to chimphouse
    Level 1 (5 points)
    Jun 30, 2015 4:34 AM in response to chimphouse

    not really THAT big of a deal... I sweat all over the watch during a workout so a wipe down with water on a rag afterwards is the minimum otherwise the sweat is geta all gross...

     

    It's not "waterproof" but it's rating allows for full submersion up to 3' for some extended period of time-a quick rinse in the sink isn't a problem. I swam in a pool all last weekend with mine on and it's perfectly fine and that was deeper than 3' for most of the time.

     

    im fairly certain it's not a software issue-software could control overall firmness but can't make it seem "sticky". Not to mention water resolves the issue.

  • by chimphouse,

    chimphouse chimphouse Jun 30, 2015 4:43 AM in response to Mustang92690
    Level 1 (5 points)
    Jun 30, 2015 4:43 AM in response to Mustang92690

    It really is a big deal... how many sports watches need washing after a workout

     

    Whilst its called 'sticky' - I would say mine has more resistance - which could be software controlled - and is aka what happens with Scrolling

     

    Anyway - thanks for prompt reply

     

    Look forward to other views

     

    I am intrigued that many of the reports on WWW and this forum seem to stop end May ... was this a first batch issue?

  • by chimphouse,

    chimphouse chimphouse Jul 2, 2015 12:48 AM in response to lothos
    Level 1 (5 points)
    Jul 2, 2015 12:48 AM in response to lothos

    So far I have now had five incidences, and each time I leave (no running under the tap) for 4-6 hours and it fixes itself.

     

    So, maybe its naturally drying out?

     

    What is clear to me is that there is no bit of grit or dirt that needs 'washing out under the tap' - I remain convinced that is nonsense!

     

    Anybody experiencing the naturally phenomenon of 'self fixing sticky crown'?

  • by zorkor,

    zorkor zorkor Jul 4, 2015 7:17 PM in response to chimphouse
    Level 1 (5 points)
    Jul 4, 2015 7:17 PM in response to chimphouse

    Im having the same issue since the day I got my Apple Sports Watch. I didnt even do any exercise with it nor took any showers or submersed it in water. It just started getting sticky and I got quite confused.

     

    I washed it with little warm water and it worked fine for a few days and seems like the problem is back.

     

    Seems like a defect, i dont think our sweat has anything to do with this. More like some sort of grinding issue with digital crown and the body of the watch. This is their first product in smart watches and we are their guinea pigs i guess.

  • by chimphouse,

    chimphouse chimphouse Jul 8, 2015 1:17 AM in response to zorkor
    Level 1 (5 points)
    Jul 8, 2015 1:17 AM in response to zorkor

    Great - Zorkor - thanks for confirming this is nothing to do with exersice/sweat

     

    When did you get your watch - was it one of the early pre-orders?

     

    It generally feels to me like a first batch problem - as I would expect to see 100s of complaints since launch but the generally stop in the early days

     

    Something still tells me this is a wacky software bug

  • by Will H.,

    Will H. Will H. Jul 9, 2015 7:23 AM in response to lothos
    Level 1 (0 points)
    Jul 9, 2015 7:23 AM in response to lothos

    I've had my watch now for a couple of weeks, and I first experienced the "sticky" crown on the second or third day after purchase. Although Apple's "fix" has improved the crown, I have to do it daily. Unfortunately the fix doesn't return the watch to new, and it has never been as smooth as it was straight out of the box. Relatedly, every other rotation, I feel a little "tick", as though there's something in the crown, but regardless of whether or not I feel the tick, it's not a smooth rotation. I also feel like a downward motion is smoother than an upward one, but that's hard to verify with just my subjective impression.

     

    If anyone else has another suggestion for how to return the crown's motion to new, I'd love to hear it. Otherwise, I'm considering returning this in exchange for a new one (though that may not fix the problem).

  • by zorkor,

    zorkor zorkor Jul 9, 2015 10:25 AM in response to chimphouse
    Level 1 (5 points)
    Jul 9, 2015 10:25 AM in response to chimphouse

    You're welcome. I am not the exercising type nor I sweat wearing my Apple Watch and this thing has been sticking from day one. Even right now I am finding the crown sticking again after washing it a few days ago which made it a little smoother.

     

    Seems like it needs to be constantly washed with warm water to make the digital crown work smoother. I am dead sure it has nothing to do with sweat.

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