anitafromok
Level 1 (0 points)

Q: When I try to back up iCloud on my iPhone 5, it will not complete, no reason given

I have backed up iCloud on my iPhone 5 many times but lately it won't complete. It goes for a while looking like it is working & then comes up & says it cannot complete, no reason given.

Posted on Apr 28, 2015 9:50 AM

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anitafromok

Q: When I try to back up iCloud on my iPhone 5, it will not complete, no reason given

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  • Helpful answers

  • by damaag,Helpful

    damaag damaag Apr 29, 2015 10:05 AM in response to anitafromok
    Level 2 (497 points)
    Apr 29, 2015 10:05 AM in response to anitafromok

    I have seen a space issue cause this.

    You will want to check for space, on the iCloud and what it requires of the next backup.

    Setting > iCloud > Backup

    When you turn on the Backup and Backup now it will, it might take a bit, show the space required for the backup.

    If the space required is greater then you space available, there is you problem.

     

     

    Best of Luck

  • by anitafromok,

    anitafromok anitafromok Apr 29, 2015 10:11 AM in response to damaag
    Level 1 (0 points)
    Apr 29, 2015 10:11 AM in response to damaag

    When I start the backup, it says there is 2.9 GB of space available. The times it would not complete, it never gave progress. I tried again this morning (7am) & it showed progress & I considered that an improvement. It is still plugged in ( noon ) & running (or appears to be) & says about 2 days left.....  I will leave it a while & see what happens & then try your instructions if it still does not backup. I was reading the FAQs on this & it said something about deleting old photos that are on iCloud. I have moved all pics I want into iPhoto. If I delete old ones from iCloud, will it leave the ones in iPhoto?

    Thanks!

  • by brenden dv,Helpful

    brenden dv brenden dv Apr 30, 2015 5:07 PM in response to anitafromok
    Community Specialists
    Apr 30, 2015 5:07 PM in response to anitafromok

    Hi anitafromok,

     

    I'm sorry to hear you are having these issues with your iPhone. If you are having issues backing up to iCloud, or are seeing an error or alert message when you try to back up, you may find the troubleshooting steps outlined in the following article helpful:

     

    Get help backing up your device in iCloud - Apple Support

     

    Regards,

    - Brenden

  • by anitafromok,

    anitafromok anitafromok Apr 30, 2015 12:50 PM in response to damaag
    Level 1 (0 points)
    Apr 30, 2015 12:50 PM in response to damaag

    I went ahead & deleted a lot of old pics from my iPhone & reran iCloud backup & it ran, so it was a matter of space. I take a lot of pics & they are also on iPhoto. I do like to have them on my iPhone but really probably only show the most recent ones. Thank you for your help.

  • by anitafromok,

    anitafromok anitafromok Apr 30, 2015 12:57 PM in response to brenden dv
    Level 1 (0 points)
    Apr 30, 2015 12:57 PM in response to brenden dv

    I did delete a lot of pics from my iPhone & that allowed the backup to run. I did go to the article you included & unchecked apps that I didn't think needed backing up, so maybe that will help next time. I take a lot of pics & had wondered when it would cause a problem.

    I decided I should backup & remove old pics from my iPhoto on my MacBook Pro. I followed the instructions on how to export them, but then I couldn't find them when I wanted to burn them to a DVD! So, now I need to learn how to do that.....

    Thank you for your help.