Pictures are missing on all Friends

My Apple Watch does not show picture images for any of the contacts listed in the Friends button on the watch. In the Watch app on my iPhone 5s iOS8.3 it does not show pictures for the Friends in my list either. My contacts all have pictures for those listed as favorites but they aren't showing on the Watch or the iPhone Watch app. Is there some way to make them show?

iPhone 5s, iOS 8.3, paired with Apple Watch

Posted on Apr 28, 2015 10:35 AM

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20 replies

Apr 28, 2015 7:40 PM in response to ecw8780

I remember a while back that when the feature of full screen picture for Caller ID came out that some photos would not work. Maybe photos that your phone harvested from social media networks. So you could try creating a test contact with a photo taken by your iPhone. If this photo shows up in the friends app - and therefore on your watch, you might want to try this: On your iPhone, open up the photo of your friend that you want to use, take a screenshot of that photo. Set the screenshot as the image in contacts.

Apr 29, 2015 8:53 AM in response to Pinksteady

I tried doing a factory reset and chose the "start watch from sorted backup" - but that didn't make the problem go away.

I then did a factory reset and set it up as a new watch, which, unsurprisingly fixed the problem.


But I suspect a software glitch exists...maybe related to putting the watch on the low power mode and then restarting it while it was on my wrist???

Apr 29, 2015 10:25 AM in response to capack

Open the Watch app on your phone, scroll down to Friends, top right corner click EDIT. On the right you can drag a contact to move their position. On the left there is an red minus ➖ icon to remove a contact. Adding is easy too once the spot is free it prompts you to put something in there by clicking the "add friend".


I deleted and added the contacts back and hey look at that the pictures show. So deleting all the automatically added ones and adding them back may be the answer.

May 13, 2015 9:38 AM in response to morren

Same here. What's more, they were there previously then just disappeared and I can't get them back. Only 3 of the 12 are missing. Some of the photos are from Facebook, some manually added on the phone. I can't really find any rhyme or reason to it.


I turned my watch off and back on and they reappeared, though. So clearly they refresh when the watch boots up.

Sep 1, 2015 11:49 AM in response to MadDog956

Hi


Try restarting both devices:


Restart Apple Watch: Press and hold the side button until you see the Power Off slider; Drag the slider to turn off completely; Afterwards, press and hold the side button until you see the Apple logo.


Restart iPhone: Press and hold the Sleep/Wake button until the red slider appears; Drag the slider to turn your iPhone off; When it has finished turning off, press and hold the Sleep/Wake button again until you see the Apple logo.

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Pictures are missing on all Friends

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