My iTunes has been freezing every time I open it on my iMac. Has anyone had this issue? I'm using 10.7.5 OS.
I wanted to uninstall then reinstall the program, but I can't find Mac instructions for this procedure (only Windows). Does anyone know how to do this?
Thanks for your help.
Apr. 2015 Niel post: Re-install iTunes application - https://discussions.apple.com/thread/6990002?answerId=28055467022#28055467022 - delete the old application first, with instructions on how to do that.
April 2015 LincDavis post with a bit more detail on the method Niel outlines - https://discussions.apple.com/thread/7002727?answerId=28101611022#28101611022
A similar technique by Ben.d using Terminal to delete the application - https://discussions.apple.com/thread/6985231?answerId=28036630022#28036630022 Normally you don't have to delete an old application but this time it seems to be necessary for some.
Apr. 2015 Niel post: Re-install iTunes application - https://discussions.apple.com/thread/6990002?answerId=28055467022#28055467022 - delete the old application first, with instructions on how to do that.
April 2015 LincDavis post with a bit more detail on the method Niel outlines - https://discussions.apple.com/thread/7002727?answerId=28101611022#28101611022
A similar technique by Ben.d using Terminal to delete the application - https://discussions.apple.com/thread/6985231?answerId=28036630022#28036630022 Normally you don't have to delete an old application but this time it seems to be necessary for some.
Thank you for the links, but upon deleting and reinstalling this hasn't solved the issue. The newly installed iTunes still freezes after being open for a few minutes. I have to force quit to close it.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
4/30/15 11:25:33.765 AM iTunes: Failed to create replacement string
4/30/15 11:25:33.765 AM iTunes: *** process 2577 exceeded 500 log message per second limit - remaining messages this second discarded ***
4/30/15 11:25:34.680 AM [0x0-0x56056].com.apple.iTunes: 2015-04-30 11:25:34.680 The plugin “Quartz Composer Visualizer” failed to load because it has the wrong CPU architecture for this version of iTunes. (3585)
4/30/15 11:29:09.387 AM iTunes: Failed to create replacement string
4/30/15 11:29:09.387 AM iTunes: Failed to create replacement string
4/30/15 11:29:09.387 AM iTunes: *** process 2639 exceeded 500 log message per second limit - remaining messages this second discarded ***
4/30/15 11:29:10.041 AM [0x0-0x5a05a].com.apple.iTunes: 2015-04-30 11:29:10.039 The plugin “Quartz Composer Visualizer” failed to load because it has the wrong CPU architecture for this version of iTunes. (3585)
I removed the plug-in, also tried checking the box for iTunes to open in 32-bit mode, but it still froze both times.
This is what the console says now:
4/30/15 1:13:47.484 PM iTunes: Failed to create replacement string
4/30/15 1:13:47.484 PM iTunes: Failed to create replacement string
4/30/15 1:13:47.484 PM iTunes: Failed to create replacement string
4/30/15 1:13:47.484 PM iTunes: *** process 4191 exceeded 500 log message per second limit - remaining messages this second discarded ***
4/30/15 1:13:49.595 PM Firewall: iTunes is listening from XXXXXXXX
4/30/15 1:13:49.661 PM Firewall: iTunes is listening from XXXXXXXX
Have you installed "MacKeeper" or some other so-called "anti-virus" or "security" software?
I do have Symantec installed, but have had it for the entire time I've had the computer. No problems until this past week.
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
uninstall and reinstall itunes on a mac
