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Macbook Pro Retina 13' Randomly crashing ever since Yosemite..

Product: Macbook Pro 13.3" Retina Display

Processor: 2.4 GHz Intel Core i5

Memory : 8 GB 1600 MHz DDR3

Graphics: Intel Iris 1536 MB

Storage Capacity: 251 Gb 189.73GB free

Operating System: OS X Yosemite version 10.10.3


The Computer will randomly crash and go to a black apple screen which says "press any key to continue" and the computer reboots and a error report comes up and says that it was an unexpected crash, I have hit report several times but I have the error Message to paste below, if anyone can give me any advice that would be great. Thank you.


Error Code:


Anonymous UUID: A36F67BB-2978-F24B-902C-35DA507D07DC


Sat Feb 21 14:38:30 2015


*** Panic Report ***

panic(cpu 0 caller 0xffffff8018570d0d): "a freed zone element has been modified in zone kalloc.128: expected 0xffffff802d379b00 but found 0xffffff802d369b00, bits changed 0x10000, at offset 0 of 128 in element 0xffffff803090df80, cookies 0x3f0011649f60510c 0x53521f716467fd3"@/SourceCache/xnu/xnu-2782.10.72/osfmk/kern/zalloc.c:496

Backtrace (CPU 0), Frame : Return Address

0xffffff81214ebdf0 : 0xffffff801852fe41

0xffffff81214ebe70 : 0xffffff8018570d0d

0xffffff81214ebee0 : 0xffffff801856ded2

0xffffff81214ebf90 : 0xffffff80185cc899

0xffffff81214ebfb0 : 0xffffff8018614dd7


BSD process name corresponding to current thread: kernel_task


Mac OS version:

14C109


Kernel version:

Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64

Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5

Kernel slide: 0x0000000018200000

Kernel text base: 0xffffff8018400000

__HIB text base: 0xffffff8018300000

System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)


System uptime in nanoseconds: 33146788701362

last loaded kext at 7314283916598: com.apple.driver.AppleMikeyHIDDriver 124 (addr 0xffffff7f99f93000, size 20480)

last unloaded kext at 7303364631829: com.apple.driver.AppleMikeyHIDDriver 124 (addr 0xffffff7f99f93000, size 12288)

loaded kexts:

com.symantec.kext.SymAPComm 12.7.1f4

com.symantec.kext.fw 5.3.1f4

com.Logitech.Control Center.HID Driver 3.9.1

com.symantec.kext.ips 3.9.2f1

com.symantec.kext.pf 5.7.1f4

com.symantec.kext.internetSecurity 5.4f4

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.filesystems.smbfs 3.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.3.2f6

com.apple.driver.ApplePlatformEnabler 2.1.7d1

com.apple.driver.AGPM 100.15.5

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelHD5000Graphics 10.0.2

com.apple.driver.AppleHDA 269.25

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleBacklight 170.5.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AirPort.Brcm4360 910.26.12

com.apple.driver.AppleHV 1

com.apple.driver.AppleCameraInterface 5.29.0

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleIntelFramebufferAzul 10.0.2

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.5.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.0

com.apple.driver.AppleAHCIPort 3.1.0

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.iokit.IOSurface 97

com.apple.driver.DspFuncLib 269.25

com.apple.kext.OSvKernDSPLib 1.15

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6

com.apple.driver.AppleHDAController 269.25

com.apple.iokit.IOHDAFamily 269.25

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IO80211Family 710.55

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOSerialFamily 11

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginFamily 5.8.1d38

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.AppleGraphicsDeviceControl 3.8.6

com.apple.iokit.IOAcceleratorFamily2 156.6

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.kext.triggers 1.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleUSBHIDKeyboard 176.2

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.3

com.apple.iokit.IOUSBMassStorageClass 3.7.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3

com.apple.driver.IOBluetoothHIDDriver 4.3.2f6

com.apple.iokit.IOBluetoothFamily 4.3.2f6

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.10.6

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.1

com.apple.iokit.IOUSBFamily 710.4.14

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro11,1, BootROM MBP111.0138.B14, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 2.16f68

Graphics: Intel Iris, Intel Iris, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.159.13.12)

Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256F, 251 GB

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB-PS/2 Optical Mouse

USB Device: Keyboard Hub

USB Device: Apple Keyboard

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

Let me know, Thank you!

MacBook Pro (Retina, 13-inch, Late 2013), OS X Yosemite (10.10.3)

Posted on Apr 28, 2015 9:47 AM

Reply
7 replies

Apr 28, 2015 10:15 AM in response to RobDiBiase

No, since there are no vulnerabilities in the wild other than browser pop-ups and phishing scams. OS X has built-in protection against most all concerns and is updated regularly as needed. If you use your computer on a public network (doesn't use password protection) then you may be at risk. In that case install VPN software and use it in those situations. Your home network should have security enabled so that protects you partly. Enabling the firewall also helps against some hacker attacks. You really don't need Symantec.


The Logitech software may be incompatible with the current version of OS X.


But you can't know if these removals will fix the problem until you do them.

Apr 28, 2015 10:33 AM in response to RobDiBiase

Did you use the Symantec and Logitech uninstallers to be sure the extensions are removed?


com.symantec.kext.SymAPComm 12.7.1f4

com.symantec.kext.fw 5.3.1f4

com.Logitech.Control Center.HID Driver 3.9.1

com.symantec.kext.ips 3.9.2f1

com.symantec.kext.pf 5.7.1f4

com.symantec.kext.internetSecurity 5.4f4


Restart the computer and use it to see if the panics cease.

Macbook Pro Retina 13' Randomly crashing ever since Yosemite..

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