delo1982

Q: Disconnect wifi , iphone 6

iphone 6 disconnect from my wifi , idont know why ?

iPhone 6 Plus, iOS 8.3

Posted on Apr 28, 2015 11:00 AM

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Q: Disconnect wifi , iphone 6

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  • by Jason L,

    Jason L Jason L Apr 30, 2015 8:35 AM in response to delo1982
    Community Specialists
    Apr 30, 2015 8:35 AM in response to delo1982

    Hello delo1982,

     

    From what I gather, your iPhone 6 Plus connects to your Wi-Fi network but there’s an issue with the device staying connected to the network. Take a look at the article linked below which provides a lot of great information about settings for Wi-Fi routers and access points that will resolve most issues like this one.

    Recommended settings for Wi-Fi routers and access points - Apple Support

     

    Take care,

    -Jason

  • by DancingInvisible,

    DancingInvisible DancingInvisible Apr 30, 2015 8:54 AM in response to Jason L
    Level 1 (0 points)
    Apr 30, 2015 8:54 AM in response to Jason L

    Hi Jason,

    I too have been having the same issue for over a month now. 

    I have an iPhone 6 update to iOS 8.3 

    As with others, I can connect to my wifi, stay connected for an inconsistent amount of time and then become disconnected.  I can sometimes cause the wifi to reconnect by opening an app that is only allowed to use wifi connection.  However, that is short lived an I am inevitably getting the "turn of cellular data" message.

    I have tried MANY things, including:

    Resetting the router (firmware was already up to date)

    resetting network settings on the phone

    doing a complete erase and set up the phone as new.

    Among other "weird" things I had come across on Mac forums that other users claimed "worked"

    Are there any known issues with the phone? 

    I am very frustrated as it is my primary phone and I do a lot of work with it.  I can't have the data running all the apps over cellular. I also use it as an apple TV remote and as you can imagine, if it won't stay connected to wifi it doesn't work.  Sometimes i have to shut the app down three times and reconnect wifi just to put on a show for the kids. 
    Any help would be greatly appreciated. 

    I do have Apple Care, but am hesitant to call as I only have 200 anytime minutes and I can't troubleshoot a phone I am having to use lol.

    I'm hoping to get to an Apple Store / Genius bar next week.

    Thanks

    Mandy