Q: My iPhone no longer uses my phone number for iMessage or FaceTime

I'm not sure exactly when this happened but I suspect it may be related to one of the later iOS upgrades (I am now using iOS 8.3 on an iPhone 5). iMessage and FaceTime no longer work with my phone number (activation fails). The only way I can use them is with my email address. I have tried resetting my phone and turning off my Apple ID but to no avail.

Posted on Apr 28, 2015 1:05 PM

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by mario49,

mario49 Apr 30, 2015 9:07 AM in response to Jonathan Klein3
Community Specialists

Apr 30, 2015 9:07 AM in response to Jonathan Klein3

Hi Jonathan Klein3,

Thanks for using Apple Support Communities. Based on what you stated, it sounds like Activation is failing with those two applications. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

If you get an error when trying to activate iMessage or FaceTime - Apple Support

iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support

Cheers,
Mario
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Q: My iPhone no longer uses my phone number for iMessage or FaceTime

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by mario49,

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