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My chat will not send messages

I open Messages, select a recipient, and it won't even let me "click" in the body of the chat, I have to "tab" to move the cursor to the body. I am able to type a message. After typing the message, I cannot send the message, it won't allow me to "click" on send. I can hover over send and click but nothing happens. I can hit enter/return and nothing happens. The message just sits there. It started doing this weeks ago and ever since, I have been unable to send messages on my Airbook. Please help.

MacBook Air (13-inch Mid 2013), OS X Mavericks (10.9.1)

Posted on Apr 28, 2015 9:11 PM

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Question marked as Best reply

Posted on Apr 29, 2015 9:56 AM

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.


Safe Mode - Mavericks also Yosemite


Safe Mode - About

1 reply
Question marked as Best reply

Apr 29, 2015 9:56 AM in response to WeaverJim

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.


Safe Mode - Mavericks also Yosemite


Safe Mode - About

My chat will not send messages

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