sobarrie
Level 1 (0 points)

Q: mail and notes

Hi,

I added a new Google business mail to my Mail App using Yosemite 10.10.3 but each time i want to check the Mail and Notes blank squarein the set up window  it won't let me do it.

WHAT IS GOING ON????

 

Please help me with this issue.

 

Thanks.

iMac, OS X Yosemite (10.10.3)

Posted on Apr 28, 2015 10:28 PM

by dianeoforegon,Solvedanswer
dianeoforegon dianeoforegon
Level 5 (5,758 points)
Mac OS X
A:

In Mail, under Window in the Menu bar select Connection Doctor. Do you see red or green by your accounts?

 

You will see green to indicate a connection and red to show there is a problem. Except for iCloud and Exchange accounts you'll see two entries for each account 1) incoming and 2) SMTP for sending.

 

Generally, if you see red, Mail has lost the password.

 

Identify if it's the incoming password or the outgoing password that needs to be reset.

 

Incoming (Account type = IMAP or POP) is set in the main account window under Account Information tab. Click out of the account to save.

 

Outgoing (Account type = SMTP)

EDIT SMTP SETTINGS

 

In Accounts window > Outgoing Mail Server SMTP:  select to Edit SMTP Server list... from popup.

 

Select account in the list.(It's not uncommon to find extra SMTP servers listed. When you remove account, Mail does not delete the smtp info. You might need to do some clean up in the list to remove the extras.)

 

Under Advanced Tab:

Apple defaults to the default ports (25,465, 587) but some servers prefer a custom port. Check to see what port they recommend. Gmail for example likes 465, Outlook.com 587.

 

Verify if your server require SSL.

 

User Name. Enter full email address  eg.  UserName@gmail.com

Add password if it is blank.(If you have two step authentication setup, you'll need to get an app specific password  more info)

 

http://www.google.com/landing/2step/

 

Open Connection Doctor under Window in the Menu bar.

Do you see green light now for your account SMTP?

 

Other options to fix

1) If the above fails, you can remove the account in Mail and add it back.

2) With Mail quit....

Go to the User's Library folder. This folder is hidden by default. To unhide: Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.


• Go to Containers.  Drag the com.apple.mail folder to the Desktop

• Go to Mail folder.

            Select the V2 > MailData folder.

            Delete any files in MailData with envelope in the name. (should be 3)

• Go to Preferences. If you find any com.apple.mail.plist files, delete these.

 

Log out under the Apple in the Menu bar

Log in

Open Mail.

Mail will reindex your files.

Posted on May 4, 2015 7:18 PM

Close
sobarrie

Q: mail and notes

  • All replies
  • Helpful answers

  • by braden85,

    braden85 braden85 Apr 30, 2015 12:41 PM in response to sobarrie
    Community Specialists
    Apr 30, 2015 12:41 PM in response to sobarrie

    Hi sobarrie,

     

    I see that you are experiencing some issues with Mail on your Mac. Here is an article that can help you troubleshoot these issues:

     

    If you can’t send or receive email on your Mac - Apple Support

    https://support.apple.com/en-us/HT204075

     

    You can also find further troubleshooting suggestions in this article:

     

    Mail (Yosemite): Mail troubleshooting

    https://support.apple.com/kb/PH19179

     

    Thanks for coming to the Apple Support Communities!

     

    Cheers,

     

    Braden

  • by sobarrie,

    sobarrie sobarrie Apr 30, 2015 2:41 PM in response to braden85
    Level 1 (0 points)
    Apr 30, 2015 2:41 PM in response to braden85

    Hello Braden,

    Unfortunately, any of your suggestions solve the problem. I have 3 accounts in my Mail app.: Hotmail, Google, and Google for Business. the fist too work fine. the problem is with the third one. (it works fine in my iPhone) when I set up the account in my Mac, there is a screen asking me to check five blank squares:

    Mail, Contacts, Calendar, Messages and Notes.  I have no problem marking Contacts, Calendar and Messages, but when I try to put the check in Mail and Notes, then it won´t let me do so.

    Any other suggestion?

     

    Thank you.

     

    Sergio.

  • by braden85,

    braden85 braden85 May 1, 2015 12:40 PM in response to sobarrie
    Community Specialists
    May 1, 2015 12:40 PM in response to sobarrie

    Hi again sobarrie,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

     

    Cheers,

    Braden

  • by dianeoforegon,

    dianeoforegon dianeoforegon May 1, 2015 1:29 PM in response to sobarrie
    Level 5 (5,758 points)
    Mac OS X
    May 1, 2015 1:29 PM in response to sobarrie

    If you add two iCloud accounts, only the first account will allow you to make all selections on what to sync. I'm guessing the same might be true for your two Google accounts. Remove the one that is not default then make your selections. Add the secondary Google account and select from the limited options.

  • by sobarrie,

    sobarrie sobarrie May 3, 2015 7:47 PM in response to sobarrie
    Level 1 (0 points)
    May 3, 2015 7:47 PM in response to sobarrie

    Hello again,

    Nop, nothing works... the strange thing is that in my iphone 5S all the 3 accounts (hotmail, google, and google for business)  work fine.

     

    Thank you

     

    Sobarrie

  • by dianeoforegon,Solvedanswer

    dianeoforegon dianeoforegon May 4, 2015 7:18 PM in response to sobarrie
    Level 5 (5,758 points)
    Mac OS X
    May 4, 2015 7:18 PM in response to sobarrie

    In Mail, under Window in the Menu bar select Connection Doctor. Do you see red or green by your accounts?

     

    You will see green to indicate a connection and red to show there is a problem. Except for iCloud and Exchange accounts you'll see two entries for each account 1) incoming and 2) SMTP for sending.

     

    Generally, if you see red, Mail has lost the password.

     

    Identify if it's the incoming password or the outgoing password that needs to be reset.

     

    Incoming (Account type = IMAP or POP) is set in the main account window under Account Information tab. Click out of the account to save.

     

    Outgoing (Account type = SMTP)

    EDIT SMTP SETTINGS

     

    In Accounts window > Outgoing Mail Server SMTP:  select to Edit SMTP Server list... from popup.

     

    Select account in the list.(It's not uncommon to find extra SMTP servers listed. When you remove account, Mail does not delete the smtp info. You might need to do some clean up in the list to remove the extras.)

     

    Under Advanced Tab:

    Apple defaults to the default ports (25,465, 587) but some servers prefer a custom port. Check to see what port they recommend. Gmail for example likes 465, Outlook.com 587.

     

    Verify if your server require SSL.

     

    User Name. Enter full email address  eg.  UserName@gmail.com

    Add password if it is blank.(If you have two step authentication setup, you'll need to get an app specific password  more info)

     

    http://www.google.com/landing/2step/

     

    Open Connection Doctor under Window in the Menu bar.

    Do you see green light now for your account SMTP?

     

    Other options to fix

    1) If the above fails, you can remove the account in Mail and add it back.

    2) With Mail quit....

    Go to the User's Library folder. This folder is hidden by default. To unhide: Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.


    • Go to Containers.  Drag the com.apple.mail folder to the Desktop

    • Go to Mail folder.

                Select the V2 > MailData folder.

                Delete any files in MailData with envelope in the name. (should be 3)

    • Go to Preferences. If you find any com.apple.mail.plist files, delete these.

     

    Log out under the Apple in the Menu bar

    Log in

    Open Mail.

    Mail will reindex your files.

  • by sobarrie,

    sobarrie sobarrie May 5, 2015 10:36 AM in response to dianeoforegon
    Level 1 (0 points)
    May 5, 2015 10:36 AM in response to dianeoforegon

    THANK YOU SO MUCH....PROBLEM SOLVED!!!!!

  • by dianeoforegon,

    dianeoforegon dianeoforegon May 5, 2015 1:13 PM in response to sobarrie
    Level 5 (5,758 points)
    Mac OS X
    May 5, 2015 1:13 PM in response to sobarrie

    Was it a password issue or did you have to do the repair options?