Encountered error 6 when upgrading Iphone 5s from 7.1.2 to 8.3

Question

kenduck Author

Level 1

0 points

Encountered error 6 when upgrading Iphone 5s from 7.1.2 to 8.3

I encountered error 6 when upgrading Iphone 5s from 7.1.2 to 8.3

I've tried upgrade iphone on three computers , the results are all the same.

One of the computers successfully upgrade my ipad to 8.3.

There are 2GB left on IPhone 5S before I perform the upgrade.

It should be enough for iTunes to finish the process, right?

But in the log, it says "copier_file_error: /mnt2/mobile/Library/PreinstalledAssets/com_apple_MobileAsset_Font.cpio: No space left on device"

why is that?

Any way for me to continue the upgrade? it seems it's almost done.

Thank you

the end of the log is as below:

[10:36:29.0714] Could not find libAppleSWDHIDFlashUpdater.dylib

[10:36:29.0714] entering fixup_var

[10:36:29.0714] entering update_var_directory_hierarchy

[10:36:29.0714] replace_data_partition_path: moving /mnt1/private/var/mobile/Library/PreinstalledAssets to /mnt2/mobile/Library/PreinstalledAssets

[10:36:29.0714] copier_file_error: /mnt2/mobile/Library/PreinstalledAssets/com_apple_MobileAsset_Font.cpio: No space left on device

[10:36:29.0714] copy /mnt1/private/var/mobile/Library/PreinstalledAssets to /mnt2/mobile/Library/PreinstalledAssets failed: 0x2

[10:36:29.0714] unable to copy directory: 2

[10:36:29.0714] failed to replace path mobile/Library/PreinstalledAssets: 2

[10:36:29.0714]

[10:36:29.0714] ==== end of device restore output ====

[10:36:30.0280] AMRAuthInstallDeletePersonalizedBundle

[10:36:30.0421] <Restore Device <<<<<IMEI>>>>>>0>: Restore failed (result = 6)

[10:36:30.0542] Restore completed, status:6

[10:36:30.0542] Failure Description:

[10:36:30.0542] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: 6

[10:36:30.0542] Depth:1 Error:無法完成作業。（AMRestoreErrorDomain 錯誤 6 - Failed to handle message type StatusMsg）

[10:36:30.0542] Depth:2 Error:無法完成作業。（AMRestoreErrorDomain 錯誤 6 - failed to fixup var）

iPhone 5s, iOS 7.1.2

Posted on Apr 29, 2015 4:47 AM

Reply

Answer 1

pedro d

Community Specialist

Apr 30, 2015 2:23 PM in response to kenduck

Hello there, Kenduck.

It sounds like you are trying to update your iPhone 5s to the most current version of iOS and are getting an Error 6 message. The following Knowledge Base article offers up some great information in regards to that very error message:

Get help with iOS update and restore errors - Apple Support

Particularly:

Check your security software

Errors: 2, 4, 6, 9, 1611, 9006.

Sometimes security software can stop your device from communicating with either the Apple update server or with your device.

Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.

If you still see the error message, check for USB connection issues.

Thanks for reaching out to Apple Support Communities.

Kind Regards,

Pedro.

Reply

Answer 2

kenduck Author

Level 1

0 points

May 4, 2015 12:08 AM in response to pedro d

There was an error of winsock when I try to upgrade at first .

I was able to upgrade once after I removed a dll file of third party,

When the upgrade process almost reach the end, I got error 6 message .

Then I tried to uninstall the security software , disable firewall.

The results are all the same.

As I mentioned, I did the upgrade process on three computers, one of it always successfully upgrade my IPad.

The error messages are all the same. This doesn't look like an issue caused by computer environment.

The log also shows , the failed is caused by copier_file_error: /mnt2/mobile/Library/PreinstalledAssets/com_apple_MobileAsset_Font.cpio: No space left on device

In the end , I had to recover the device, it became 8.3 version system with default settings.

And then I had to use the backup to recover my data again.

I checked the free space on itunes(latest version). It doesn't my available space on the device.

I wonder if Itunes wrongly calculate the free space and cause my upgrade process fail?

Reply