PandaRicky
Level 1 (4 points)
iCloud

Q: I can't receive keychain code via SMS

I restored my iPhone a few days ago. And I also restore my backup from iTunes.

Now I try to enable my keychain, It says verification code will send to my phone number and I wait for a day with nothing.

I can receive and send SMS normally, but just can't receive the code. please help

iPhone 5s, iOS 8.3

Posted on Apr 29, 2015 3:46 AM

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PandaRicky

Q: I can't receive keychain code via SMS

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  • by brenden dv,

    brenden dv brenden dv Apr 30, 2015 1:56 PM in response to PandaRicky
    Community Specialists
    Apr 30, 2015 1:56 PM in response to PandaRicky

    Hi PandaRicky,

     

    I'm sorry to hear you are having this issue with your iPhone. If you are having issues receving the verification code when setting up iCloud Keychain, you may find the troublehsooting steps outlined in the following article helpful:

     

    If you didn't receive the verification code via SMS

    1. Make sure that you have a strong cellular network connection on your phone.
    2. Make sure that your phone number can get SMS messages. To check, ask someone to send you a text message.
    3. Make sure that the correct phone number is associated with your account:
      • On your iPhone, iPad, or iPod touch, tap Settings > iCloud > Keychain > Advanced. (In iOS 7, tap Settings > iCloud > Account > Keychain.) Make sure the phone number under Verification Number is correct. If not, enter another phone number. 
      • On your Mac, choose Apple menu > System Preferences. Click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Make sure the phone number under Verification number is correct. If not, enter another phone number.

     

    If you can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help setting up iCloud Keychain.

     

    Get help using iCloud Keychain - Apple Support

     

    Regards,

    - Brenden

  • by Mark Gammon,

    Mark Gammon Mark Gammon Jun 9, 2015 12:57 PM in response to brenden dv
    Level 1 (16 points)
    Photos for Mac
    Jun 9, 2015 12:57 PM in response to brenden dv

    I also am not getting the SMS code.

     

    Is this even a valid navigation? tap Settings > iCloud > Keychain > Advanced

     

    I don't see an 'advanced' option.

     

    Any other suggestions? How do you actually contact apple support?!