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Apr 30, 2015 2:19 PM in response to melaniePLFby bobby_d,Greetings melaniePLF,
It seems you are experiencing an issue with your Apple ID. If you do not have access to the email address and therefore can not reset the password, you can follow the steps in this article:
If you didn't receive your verification or reset email - Apple Support
Contact us
Go to System Status and see if Apple ID is available. If you still can't find the reset email or verification email, contact Apple Support.
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D