Rngifnindifndifne
Level 1 (0 points)

Q: Apple Keyboard not working

HI, I have an iMac from late 2009, when I tried to type in my password it did not register letters. I tried all the usual things, replaced batteries, turned things off and on again but still no luck. I then connected it to my iPad Air 2 and it worked fine, so the keyboard is still functional however i have no clue what else I can do!

 

Any help would be much appreciate,

Thanks

Tom

iMac (21.5-inch Late 2009), Apple wireless keyboard

Posted on Apr 29, 2015 12:05 PM

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Rngifnindifndifne

Q: Apple Keyboard not working

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  • Helpful answers

  • by K Shaffer,Helpful

    K Shaffer K Shaffer Apr 29, 2015 10:57 PM in response to Rngifnindifndifne
    Level 6 (14,350 points)
    Desktops
    Apr 29, 2015 10:57 PM in response to Rngifnindifndifne

    You may use a wired USB keyboard which could also help troubleshoot the computer.

     

    If there is a hardware reason inside the computer for the failure of Bluetooth, then you

    may seek to have it looked into at an Apple Store genius bar (with appointment) so as

    to see what may be the cause of this symptomatic failure. And if the iMac is under

    warranty, they can refer you to repair; the diagnostic is usually without cost at official

    Store. And if no official Apple Store with genius bar is available, an authorized Apple

    service provider location or specialist may be able to help resolve issues.

     

    If the keyboard isn't syncing with the iMac, there may be other things to be done, but

    a working USB keyboard is first in the line of troubleshooting items to have on hand.

     

    If you have an Apple USB keyboard, that's best. You could use Windows PC keyboard

    but some keys are different; these are linked sources to read and understand how to

    use a windows keyboard where certain keys have other meaning...

     

    From apple, covers most keyboard issues, also helpful with windows on Mac:

    •Boot Camp: About keyboards and key assignment for Microsoft Windows - Apple Support

     

    From microsoft:

    •Keyboard Mappings using PC Keyboard on a Macintosh:

    https://support.microsoft.com/en-us/kb/970299

     

    There is a reset, usually best done with USB wired keyboard, that may help, the SMC

    or system management controller could help items work that aren't doing well. Or if

    the problem relates, there is different reset NVRAM that does some other stuff.

    •Resetting the System Management Controller (SMC) on your Mac - Apple Support

     

    In any event...

    Good luck & happy computing!