I got an iCloud helper message on my iPhone and now I can't use the internet

update. I can now use the internet on my phone since I cleared the website data.

I don't seem to be getting any pop ups or issues when using my computer or phone. Do I have a virus or was it just a scam?

I never paid any money or gave any information-she did have remote access, but I could still see what she was doing? So I guess I'm just wondering if I did something stupid and they could have installed a virus?

I have a macbook pro with retina software version 10.9 for reference

I don't know if I installed software, there was an internet page that I clicked to open, and then she had remote access.

I used the Clamx AV that I saw on previous forum posts and deleted infected files.

So would I still be at risk from them now?

Yes they did.

She showed me the console and all these error messages.

I then cleared my safari history, deleted all downloads, reset safari, cleared all the website data and did the security update.

I completed another scan last night with the Clamx av, and nothing came up.

I'm not really sure how else to explain it.

There was a login.helper page after I called the phone number.

They gave me a six digit access code which I punched in. A message box about an application from the internet was trying to open and I clicked open.

She then could move the cursor and showed me the console on my computer with links and error messages.

If I reinstall will I lose things such as photos?

I have my wedding photos on my computer.

I cleared all my website data and reset safari and used the Clamx av and I don't have any infected files.

So am I somewhat okay?

I did change my passwords, and deleted credit card information from websites and my keychain.

Everything seems to be working okay.

I'm sorry for all the questions and thank you very much for your help.

I'm not sure how to back it up? I don't have an external hard drive?

I did complete the security update yesterday so I'm now at software 10.9

Okay, that's what I thought.

Thank you again, I just feel so silly. I'm usually more aware, but I had never seen the message pop on before and I didn't know why or where it came from and I guess I just froze.

I didn't give them any information or money, so at least there's a small consolation?

Everytime I do a scan now, I don't see any infected files come up. Don't know if that is valid information at all.

You've been really helpful, I appreciate it greatly!