Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: bklynguy05
bklynguy05 Author
User level: Level 1
0 points

Mac Reboots about 3 times a day

Need help diagnosing a panic. I have included system logs, system info, and panic log:



System info:



Hardware Overview:

10.10.2


Model Name: iMac



Model Identifier: iMac12,1



Processor Name: Intel
Core i5



Processor Speed: 2.7
GHz



Number of Processors: 1



Total Number of Cores: 4



L2 Cache (per Core): 256
KB



L3 Cache: 6
MB



Memory: 4
GB



Boot ROM Version: IM121.0047.B1F



SMC Version (system): 1.71f22



Serial Number
(system): D2*******HJN



Hardware UUID: 385AF232-0C02-50E5-A9EE-1019DE84A37E



Panic Log:::


SMMAC144:DiagnosticReports
SteveMaddenLtd$ cat Kernel_2015-04-29-162525_SMMAC144.panic



Anonymous UUID:
0F731159-4357-B2A4-4F98-F690CC01DFD4






Wed Apr 29 16:25:25 2015






*** Panic Report ***



panic(cpu 0 caller
0xffffff803041a46e): Kernel trap at 0xffffff803040d98f, type 13=general
protection, registers:



CR0: 0x0000000080010033, CR2:
0x00000001058a9000, CR3: 0x000000014ee54074, CR4: 0x00000000000626e0



RAX: 0xffffff8042148c30, RBX:
0xffffff80c9d91eb0, RCX: 0xffffff80417cda30, RDX: 0xffffff80494b0968



RSP: 0xffffff80c9d91e68, RBP:
0xffffff80c9d92ee0, RSI: 0x0000000000000000, RDI: 0x000103af09800201



R8: 0xffffff803e97d4f0,
R9: 0x000000000000000c, R10: 0x00000000000001b8, R11: 0x0000000000000003



R12: 0x0000000000000002, R13:
0x0000000000000000, R14: 0x000103af09800001, R15: 0xffffff80c9d926b8



RFL: 0x0000000000010202, RIP:
0xffffff803040d98f, CS: 0x0000000000000008, SS: 0x0000000000000010



Fault CR2: 0x00000001058a9000, Error
code: 0x0000000000000000, Fault CPU: 0x0






Backtrace (CPU 0), Frame : Return
Address



0xffffff80a3c22c70 :
0xffffff803032fe41



0xffffff80a3c22cf0 :
0xffffff803041a46e



0xffffff80a3c22eb0 :
0xffffff8030436683



0xffffff80a3c22ed0 : 0xffffff803040d98f



0xffffff80c9d92ee0 :
0xffffff7fb0e96b36



0xffffff80c9d92f20 :
0xffffff7fb0e86538



0xffffff80c9d92fc0 :
0xffffff7fb0e8ee67



0xffffff80c9d93030 :
0xffffff7fb0e8f36b



0xffffff80c9d93160 :
0xffffff7fb0e94051



0xffffff80c9d93200 : 0xffffff7fb0e5ff3e



0xffffff80c9d932f0 :
0xffffff7fb0e6edd6



0xffffff80c9d934e0 :
0xffffff7fb0e63075



0xffffff80c9d93810 :
0xffffff803057037c



0xffffff80c9d938f0 :
0xffffff80305640e6



0xffffff80c9d93990 :
0xffffff803054fa48



0xffffff80c9d93bd0 : 0xffffff8030550620



0xffffff80c9d93f50 :
0xffffff803084b386



0xffffff80c9d93fb0 :
0xffffff8030436e86



Kernel Extensions
in backtrace:




com.apple.filesystems.smbfs(3.0)[884457DB-D995-3F8B-A751-EA979558F67A]@0xffffff7 fb0e4a000->0xffffff7fb0ea2fff




dependency:
com.apple.kec.corecrypto(1.0)[0CB1D8BD-9EB7-3A02-8274-BCBB852B55B4]@0xffffff7fb0 da9000




dependency:
com.apple.kext.triggers(1.0)[B8D96C58-8F87-3C6D-A286-4B006D90FD94]@0xffffff7fb0e 45000






BSD process name corresponding to
current thread: Finder

Mac OS version:



14C109






Kernel version:



Darwin Kernel Version 14.1.0: Mon Dec
22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64



Kernel UUID:
DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5



Kernel slide:
0x0000000030000000



Kernel text base: 0xffffff8030200000



__HIB text base:
0xffffff8030100000



System model name: iMac12,1
(Mac-942B5BF58194151B)






System uptime in nanoseconds:
38597780649358



last loaded kext at 32825505354332:
com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fb2f54000, size 20480)



last unloaded kext at 32938509362443:
com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fb2f54000, size 16384)



loaded kexts:



  1. com.logmein.driver.LogMeInSoundDriver 4.1.48f99
  2. com.apple.filesystems.smbfs 3.0.0
  3. com.apple.filesystems.autofs 3.0
  4. com.apple.driver.AppleHWSensor 1.9.5d0
  5. com.apple.driver.AGPM 100.15.5
  6. com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
  7. com.apple.driver.AppleOSXWatchdog 1
  8. com.apple.driver.AppleMikeyHIDDriver 124
  9. com.apple.driver.AppleMikeyDriver 269.25
  10. com.apple.driver.AppleHDA 269.25
  11. com.apple.driver.AudioAUUC 1.70
  12. com.apple.driver.AppleUpstreamUserClient 3.6.1
  13. com.apple.kext.AMDFramebuffer 1.3.0
  14. com.apple.iokit.IOUserEthernet 1.0.1
  15. com.apple.AMDRadeonX3000 1.3.0
  16. com.apple.driver.AppleLPC 1.7.3
  17. com.apple.driver.AppleIntelHD3000Graphics 10.0.0
  18. com.apple.kext.AMD6000Controller 1.3.0
  19. com.apple.Dont_Steal_Mac_OS_X 7.0.0
  20. com.apple.driver.AppleHWAccess 1
  21. com.apple.driver.AppleHV 1
  22. com.apple.driver.AppleThunderboltIP 2.0.2
  23. com.apple.driver.AppleBacklight 170.5.0
  24. com.apple.driver.AppleMCCSControl 1.2.11
  25. com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
  26. com.apple.driver.AppleSMCPDRC 1.0.0
  27. com.apple.driver.AppleSMCLMU 2.0.7d0
  28. com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
  29. com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
  30. com.apple.driver.AppleIRController 327.5
  31. com.apple.iokit.SCSITaskUserClient 3.7.3
  32. com.apple.driver.AppleUSBCardReader 3.5.1
  33. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
  34. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
  35. com.apple.BootCache 35
  36. com.apple.driver.XsanFilter 404
  37. com.apple.driver.AppleUSBHub 705.4.2
  38. com.apple.iokit.IOAHCIBlockStorage 2.7.0
  39. com.apple.driver.AirPort.Atheros40 700.74.5
  40. com.apple.driver.AppleFWOHCI 5.5.2
  41. com.apple.driver.AppleAHCIPort 3.1.0
  42. com.apple.iokit.AppleBCM5701Ethernet 10.1.3
  43. com.apple.driver.AppleUSBEHCI 705.4.14
  44. com.apple.driver.AppleRTC 2.0
  45. com.apple.driver.AppleACPIButtons 3.1
  46. com.apple.driver.AppleHPET 1.8
  47. com.apple.driver.AppleSMBIOS 2.1
  48. com.apple.driver.AppleACPIEC 3.1
  49. com.apple.driver.AppleAPIC 1.7
  50. com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
  51. com.apple.nke.applicationfirewall 161
  52. com.apple.security.quarantine 3
  53. com.apple.security.TMSafetyNet 8
  54. com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
  55. com.apple.driver.AppleBluetoothHIDKeyboard 176.2
  56. com.apple.driver.IOBluetoothHIDDriver 4.3.2f6
  57. com.apple.driver.AppleHIDKeyboard 176.2
  58. com.apple.kext.triggers 1.0
  59. com.apple.iokit.IOSerialFamily 11
  60. com.apple.driver.DspFuncLib 269.25
  61. com.apple.kext.OSvKernDSPLib 1.15
  62. com.apple.iokit.IOAcceleratorFamily2 156.6
  63. com.apple.iokit.IOSurface 97
  64. com.apple.kext.AMDSupport 1.3.0
  65. com.apple.AppleGraphicsDeviceControl 3.8.6
  66. com.apple.iokit.IOUSBUserClient 705.4.0
  67. com.apple.driver.AppleHDAController 269.25
  68. com.apple.iokit.IOHDAFamily 269.25
  69. com.apple.iokit.IOAudioFamily 203.3
  70. com.apple.vecLib.kext 1.2.0
  71. com.apple.driver.AppleSMBusPCI 1.0.12d1
  72. com.apple.driver.AppleThunderboltEDMSink 4.0.2
  73. com.apple.iokit.IOFireWireIP 2.2.6
  74. com.apple.driver.AppleBacklightExpert 1.1.0
  75. com.apple.iokit.IONDRVSupport 2.4.1
  76. com.apple.driver.AppleSMBusController 1.0.13d1
  77. com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
  78. com.apple.iokit.IOBluetoothFamily 4.3.2f6
  79. com.apple.driver.AppleSMC 3.1.9
  80. com.apple.driver.IOPlatformPluginLegacy 1.0.0
  81. com.apple.driver.IOPlatformPluginFamily 5.8.1d38
  82. com.apple.iokit.IOGraphicsFamily 2.4.1
  83. com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.3
  84. com.apple.iokit.IOBDStorageFamily 1.7
  85. com.apple.iokit.IODVDStorageFamily 1.7.1
  86. com.apple.iokit.IOCDStorageFamily 1.7.1
  87. com.apple.iokit.IOAHCISerialATAPI 2.6.1
  88. com.apple.iokit.IOUSBHIDDriver 705.4.0
  89. com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.3
  90. com.apple.iokit.IOUSBMassStorageClass 3.7.1
  91. com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
  92. com.apple.driver.AppleUSBMergeNub 705.4.0
  93. com.apple.driver.AppleUSBComposite 705.4.9
  94. com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
  95. com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
  96. com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
  97. com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
  98. com.apple.driver.AppleThunderboltNHI 3.1.7
  99. com.apple.iokit.IOThunderboltFamily 4.2.1
  100. com.apple.iokit.IO80211Family 710.55
  101. com.apple.iokit.IOFireWireFamily 4.5.6
  102. com.apple.iokit.IOAHCIFamily 2.7.5
  103. com.apple.iokit.IOEthernetAVBController 1.0.3b3
  104. com.apple.driver.mDNSOffloadUserClient 1.0.1b8
  105. com.apple.iokit.IONetworkingFamily 3.2
  106. com.apple.iokit.IOUSBFamily 710.4.14
  107. com.apple.driver.AppleEFINVRAM 2.0
  108. com.apple.driver.AppleEFIRuntime 2.0
  109. com.apple.iokit.IOHIDFamily 2.0.0
  110. com.apple.iokit.IOSMBusFamily 1.1
  111. com.apple.security.sandbox 300.0
  112. com.apple.kext.AppleMatch 1.0.0d1
  113. com.apple.driver.AppleKeyStore 2
  114. com.apple.driver.AppleMobileFileIntegrity 1.0.5
  115. com.apple.driver.AppleCredentialManager 1.0
  116. com.apple.driver.DiskImages 396
  117. com.apple.iokit.IOStorageFamily 2.0
  118. com.apple.iokit.IOReportFamily 31
  119. com.apple.driver.AppleFDEKeyStore 28.30
  120. com.apple.driver.AppleACPIPlatform 3.1
  121. com.apple.iokit.IOPCIFamily 2.9
  122. com.apple.iokit.IOACPIFamily 1.4
  123. com.apple.kec.Libm 1
  124. com.apple.kec.pthread 1
  125. com.apple.kec.corecrypto 1.0


SMMAC144:DiagnosticReports






System Log:


Right before Panic I get a ton of these not sure if it is related:




Apr 29 16:10:09 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:10:39 --- last message
repeated 16 times ---



Apr 29 16:10:39 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:11:09 --- last message
repeated 37 times ---



Apr 29 16:11:10 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:11:10 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:11:40 --- last message
repeated 28 times ---



Apr 29 16:11:52 SMMAC144.local
Finder[227]: CreateWithFileInfo failed to create URL with FSRef, falling back
to blank icon.



Apr 29 16:11:54 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:12:24 --- last message
repeated 1 time ---



Apr 29 16:13:58 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:13:58 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:14:14 --- last message
repeated 12 times ---



Apr 29 16:14:14 SMMAC144.local
Finder[227]: CreateWithFileInfo failed to create URL with FSRef, falling back
to blank icon.



Apr 29 16:14:24 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:14:57 --- last message
repeated 21 times ---



Apr 29 16:14:57 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype], /SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:15:27 --- last message
repeated 22 times ---



Apr 29 16:15:29 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:15:29 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:15:59 --- last message
repeated 38 times ---



Apr 29 16:16:01 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:16:01 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype], /SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:16:31 --- last message
repeated 41 times ---



Apr 29 16:16:31 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:17:01 --- last message
repeated 35 times ---



Apr 29 16:17:03 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:17:03 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:17:33 --- last message
repeated 20 times ---



Apr 29 16:17:37 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:17:40 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:18:10 --- last message
repeated 9 times ---



Apr 29 16:18:13 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:18:13 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:18:44 --- last message
repeated 12 times ---



Apr 29 16:18:44 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:18:46 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:19:16 --- last message
repeated 32 times ---



Apr 29 16:19:16 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:19:46 --- last message
repeated 50 times ---



Apr 29 16:19:46 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:20:16 --- last message
repeated 40 times ---



Apr 29 16:20:19 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:20:19 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:20:49 --- last message
repeated 11 times ---



Apr 29 16:20:49 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:21:19 --- last message
repeated 33 times ---



Apr 29 16:21:19 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:21:49 --- last message
repeated 36 times ---



Apr 29 16:21:49 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:22:19 --- last message
repeated 27 times ---



Apr 29 16:22:19 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:22:50 --- last message
repeated 42 times ---



Apr 29 16:22:50 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:22:50 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype], /SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:23:10 --- last message
repeated 31 times ---



Apr 29 16:23:10 SMMAC144 kernel[0]:
Google Chrome He (map: 0xffffff804a73c000) triggered DYLD shared region unnest
for map: 0xffffff804a73c000, region 0x7fff86000000->0x7fff86200000. While
not abnormal for debuggers, this increases system memory footprint until the
target exits.



Apr 29 16:23:13 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype], /SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:23:19 --- last message
repeated 9 times ---



Apr 29 16:23:19 SMMAC144.local
nsurlstoraged[124]: realpath() returned NULL for /var/root/Library/Caches/ocspd



Apr 29 16:23:19 SMMAC144.local
nsurlstoraged[124]: The read-connection to the
DB=/var/root/Library/Caches/ocspd/Cache.db is NOT valid. Unable to
determine schema version.



Apr 29 16:23:19 SMMAC144.local
nsurlstoraged[124]: realpath() returned NULL for /var/root/Library/Caches/ocspd



Apr 29 16:23:19 --- last message
repeated 1 time ---



Apr 29 16:23:19 SMMAC144.local
nsurlstoraged[124]: ERROR: unable to determine file-system usage for FS-backed
cache at /var/root/Library/Caches/ocspd/fsCachedData. Errno=13



Apr 29 16:23:32 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:24:02 --- last message
repeated 25 times ---



Apr 29 16:24:03 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481



Apr 29 16:24:03 SMMAC144.local Adobe
Illustrator[206]: *** Assertion failure in -[NSEvent subtype],
/SourceCache/AppKit/AppKit-1344.72/AppKit.subproj/NSEvent.m:2481

<Personal Information Edited by Host>

iMac, OS X Yosemite (10.10.2), null

Posted on Apr 29, 2015 2:24 PM

Reply
2 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,541 points

Apr 29, 2015 6:05 PM in response to bklynguy05

Uninstall "LogMeIn" and see whether there's an improvement.

Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

Reply

Mac Reboots about 3 times a day

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up