Paid for Mountain Lion upgrade. Tried to download it through the Mac App Store. Received message:
We could not complete your request.
There was an error in the App Store. Please try again later. (13)
No response from Apple when I submitted and email support request. I cannot find any phone support.
1. Make sure you're still signed in to the App Store. If you are, sign out and sign back in.
2. Take the steps recommended in this support article.
3. If there's no change, continue as follows.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
~/Library/Cookies/com.apple.appstore.cookies
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Thanks,
I'm not having any problems downloading most apps and updates. The only thing that causes an error is my purchase of Mountain Lion.
I've been trying to contact Apple via email support but this has been going on for days now and still no response from Apple. Maybe all their attention is focused on the watch these days.
Thanks again.
Many people have reported that kind of problem. I don't know of anything you can do except to contact Apple customer service.
There was an error in the App Store. Please try again later. (13)
