Q: Mac Book Pro running extremely slow

Question

bwlynn94

Level 1 (0 points)

Q: Mac Book Pro running extremely slow

My macbook pro randomly began running extremely slow a few days ago. Beach balls almost every time I click on something. Here's the etrecheck not sure if the problem is there. Thank you!

EtreCheck version: 2.2 (132)Report generated 4/29/15, 12:24 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 512 - SN = 9G2260EJ6D3MB

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.1 (14B25) - Time since boot: 0:11:20

Disk Information: ℹ️

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 748.93 GB (590.72 GB free)

Core Storage: disk0s2 749.30 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Startup Items: ℹ️

iCoreService: Path: /Library/StartupItems/iCoreService

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] com.trendmicro.itis.loginmgr.agent.plist [Click for support]

[running] Safe.Connect.client.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.trendmicro.itis.icore.agent.plist [Click for support]

[running] Safe.Connect.plist [Click for support]

User Launch Agents: ℹ️

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

[failed] com.facebook.videochat.[redacted].plist [Click for support] [Click for details]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Fantastical Application (/Applications/Fantastical.app)

Dropbox Application (/Applications/Dropbox.app)

Spotify Application Hidden (/Applications/Spotify.app)

TmLoginMgr Application (/Library/Application Support/TrendMicro/TmccMac/TmLoginMgr.app)

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.2.3 - SDK 10.6 [Click for support]

Unity Web Player: Version: UnityPlayer version 4.6.1f1 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.10516.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

23% com.apple.WebKit.WebContent(3)

7% WindowServer

6% Safari

6% Spotify Helper(2)

3% hidd

Top Processes by Memory: ℹ️

596 MB kernel_task

360 MB com.apple.WebKit.WebContent(3)

213 MB Spotify Helper(2)

123 MB mdworker(11)

106 MB Safari

Virtual Memory Information: ℹ️

3.23 GB Free RAM

4.77 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

Apr 29, 2015, 12:03:39 AM Self test - passed

Apr 27, 2015, 07:31:12 PM /Library/Logs/DiagnosticReports/Microsoft Word_2015-04-27-193112_[redacted].hang

Apr 26, 2015, 02:48:19 PM /Library/Logs/DiagnosticReports/Safari_2015-04-26-144819_[redacted].hang

Apr 26, 2015, 02:48:14 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-04-26-144814_[ redacted].hang

Posted on Apr 29, 2015 9:25 PM

I have this question too

Q: Mac Book Pro running extremely slow

All replies

Helpful answers

by lllaass,

lllaass Apr 30, 2015 1:13 AM in response to bwlynn94
Level 10 (190,832 points)

Apple Watch

Apr 30, 2015 1:13 AM in response to bwlynn94

The only thing that look bad is that you have TrendMicro software install. I suspect that it is securitye software. Try unnstalling using the manufactuer's instructions.

If still problem note the time of a beachball and then go to the Console app in Finder>Applications>Utilities and look for suspicious log entries at that time.
Also keep the Activity app open on the side so it can be viewed when using other apps. Set Activity monitor to look at CPU usage and when you see beach balls what is using CPU?
Reply options

Link to this post

by OGELTHORPE,

OGELTHORPE Apr 30, 2015 3:21 AM in response to bwlynn94
Level 9 (52,793 points)

Mac OS X

Apr 30, 2015 3:21 AM in response to bwlynn94

Check you HDD as well. Boot into the recovery partition and from the 4 option menu select Disk Utility. Run Disk Utility>First Aid.

Ciao.
Reply options

Link to this post

by THEBIGO,

THEBIGO Apr 30, 2015 5:00 AM in response to bwlynn94
Level 1 (4 points)

iPhone

Apr 30, 2015 5:00 AM in response to bwlynn94

I am getting the same thing, just started in the last few days, after I installed the updates from Apple. iTunes plays haltingly and I get the beach balls... l use this laptop for work and it is killing me.

I opened Console and this is what I am am getting.

4/30/15 6:51:00.223 AM Mail[231]: AOSKit ERROR: XPC CLIENT: Connection [0x7fd0855eb970] event handler received event with type: [XPC_TYPE_ERROR]. Description: [Connection interrupted]
4/30/15 6:51:00.367 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
4/30/15 6:51:01.447 AM com.apple.iCloudHelper[1727]: objc[1727]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.
4/30/15 6:51:01.692 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
4/30/15 6:51:23.000 AM kernel[0]: disk0s2: I/O error.
4/30/15 6:51:42.000 AM kernel[0]: disk0s2: I/O error.
4/30/15 6:51:43.009 AM AddressBookSourceSync[1726]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweil er%40yahoo.com///sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweiler%40yahoo.com/] Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f98b1e6cef0 {NSUnderlyingError=0x7f98b1e694e0 "The request timed out.", NSErrorFailingURLStringKey=https://sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweil er%40yahoo.com/weiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweiler%40yahoo.com/, NSErrorFailingURLKey=https://sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweil er%40yahoo.com///sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweiler%40yahoo.com/, NSLocalizedDescription=The request timed out.}
4/30/15 6:51:43.012 AM AddressBookSourceSync[1726]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal///sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal/] Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f98b1f1bc90 {NSUnderlyingError=0x7f98b1e6a960 "The request timed out.", NSErrorFailingURLStringKey=https://sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal/, NSErrorFailingURLKey=https://sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal///sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal/, NSLocalizedDescription=The request timed out.}
4/30/15 6:51:43.013 AM AddressBookSourceSync[1726]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal///sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal/] Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f98b1df0f20 {NSUnderlyingError=0x7f98b1e5b4c0 "The request timed out.", NSErrorFailingURLStringKey=https://sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal/, NSErrorFailingURLKey=https://sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal///sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal/, NSLocalizedDescription=The request timed out.}
4/30/15 6:51:45.040 AM systemstatsd[394]: assertion failed: 14D136: systemstatsd + 3322 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa
Reply options

Link to this post

by miguelc1221,

miguelc1221 Apr 30, 2015 6:40 AM in response to THEBIGO
Level 1 (0 points)

Apr 30, 2015 6:40 AM in response to THEBIGO

Same thing is happening to me, i just updated my macbook pro yesterday because i didn't have time to update it before. Now everything is going slow, beachball everywhere and the fan keeps going on and over heating with just having the browser open.
Reply options

Link to this post

by lllaass,

lllaass Apr 30, 2015 6:48 AM in response to THEBIGO
Level 10 (190,832 points)

Apple Watch

Apr 30, 2015 6:48 AM in response to THEBIGO

Based on
/30/15 6:51:23.000 AM kernel[0]: disk0s2: I/O error.
4/30/15 6:51:42.000 AM kernel[0]: disk0s2: I/O error.
your disk may be failing causing other problems
Reply options

Link to this post

Q: Mac Book Pro running extremely slow

All replies Helpful answers

by lllaass,

by OGELTHORPE,

by THEBIGO,

by miguelc1221,

by lllaass,

All replies

Helpful answers