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Q: iphone 5 turns off randomly, now will not start, will not hard reboot, will not restore in itunes (error 4014) all since latest up ... iphone 5 turns off randomly, now will not start, will not hard reboot, will not restore in itunes (error 4014) all since latest update more
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Helpful answers
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Apr 30, 2015 3:22 AM in response to looenowby Ingo2711,Did yopu already try these steps?
Try these steps to resolve the issue:
- Install the latest version of iTunes.
- Restart your computer.
- Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
- Restore using another USB cable.
- Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.
copied from iOS: Restore errors 4005, 4013, and 4014 - Apple Support