THEBIGO
Level 1 (4 points)
iPhone

Q: After installing recent updates my computer is now killing me

I installed the updates several days and ago---since then my MacBook Pro freezes and am unable to do anything during the freeze.  Happens every minute or so and in between I am able to use Safari or other programs.  iTunes will stop playing and start up again when the beach ball goes away.   Funny thing is when I am working in CitrixViewer and I can keep on working with no issues.

 

Problem description:

system keeps hesitating, iTunes will stop though still in play mode, there is a cycle as it happens every minute or two.  Beach balls…..

 

EtreCheck version: 2.2 (132)

Report generated 4/30/15, 8:47 AM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

 

 

Click the [Click for details] links for more information about that line.

 

Hardware Information: ℹ️

    MacBook Pro (13-inch, Mid 2010) (Technical Specifications)

    MacBook Pro - model: MacBookPro7,1

    1 2.4 GHz Intel Core 2 Duo CPU: 2-core

    4 GB RAM Upgradeable

        BANK 0/DIMM0

            2 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 36 - SN = W00474SBXD3BA

 

Video Information: ℹ️

    NVIDIA GeForce 320M - VRAM: 256 MB

        Color LCD 1280 x 800

        VGA Display 1280 x 768 @ 60 Hz

 

System Software: ℹ️

    OS X 10.10.3 (14D136) - Time since boot: 16:6:32

 

Disk Information: ℹ️

    Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 249.20 GB (27.43 GB free) - 557 errors

 

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    MATSHITADVD-R   UJ-898 

 

USB Information: ℹ️

    Apple Internal Memory Card Reader

    Apple Inc. iPhone

    Apple Inc. Built-in iSight

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Computer, Inc. IR Receiver

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Launch Agents: ℹ️

    [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]

    [running]    com.citrix.ReceiverHelper.plist [Click for support]

    [running]    com.citrix.ServiceRecords.plist [Click for support]

    [loaded]    com.coupons.coupond.plist [Click for support]

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

    [loaded]    org.macosforge.xquartz.startx.plist [Click for support]

 

Launch Daemons: ℹ️

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

    [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [loaded]    com.facebook.videochat.[redacted].plist [Click for support]

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [running]    com.spotify.webhelper.plist [Click for support]

 

User Login Items: ℹ️

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    iTunesHelper    UNKNOWN Hidden (missing value)

    Mail    Application  (/Applications/Mail.app)

    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

 

Internet Plug-ins: ℹ️

    Google Earth Web Plug-in: Version: 6.0 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]

    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

    Silverlight: Version: 4.0.51204.0 [Click for support]

    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]

    iPhotoPhotocast: Version: 7.0 - SDK 10.8

    AdobePDFViewer: Version: 10.1.13 [Click for support]

    CouponPrinter-FireFox_v2: Version: 5.0.2 - SDK 10.6 [Click for support]

    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

    JavaAppletPlugin: Version: Java 8 Update 31 Check version

 

User internet Plug-ins: ℹ️

    npBcsMcTcIO: Version: Unknown [Click for support]

    WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

 

3rd Party Preference Panes: ℹ️

    Flash Player  [Click for support]

    Flip4Mac WMV  [Click for support]

    Java  [Click for support]

    Shades Preferences  [Click for support]

 

Time Machine: ℹ️

    Skip System Files: NO

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 249.20 GB Disk used: 221.77 GB

    Destinations:

        Iomega HDD [Local]

        Total size: 499.97 GB

        Total number of backups: 37

        Oldest backup: 2014-05-04 18:32:53 +0000

        Last backup: 2015-04-29 01:19:43 +0000

        Size of backup disk: Too small

            Backup size 499.97 GB < (Disk used 221.77 GB X 3)

 

Top Processes by CPU: ℹ️

        96%    iTunes

         9%    WindowServer

         1%    Citrix Viewer

         0%    Dropbox

         0%    taskgated

 

Top Processes by Memory: ℹ️

    856 MB    com.apple.WebKit.WebContent(7)

    439 MB    kernel_task

    119 MB    Mail

    86 MB    Finder

    86 MB    iTunes

 

Virtual Memory Information: ℹ️

    86 MB    Free RAM

    3.92 GB    Used RAM

    12 MB    Swap Used

 

Diagnostics Information: ℹ️

    Apr 29, 2015, 04:58:11 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Photos_2015-04-29-165811_[reda cted].crash

    Apr 29, 2015, 04:29:53 PM    Self test - passed

    Apr 28, 2015, 08:17:22 PM    /Library/Logs/DiagnosticReports/Microsoft Word_2015-04-28-201722_[redacted].hang

    Apr 28, 2015, 04:19:07 PM    /Library/Logs/DiagnosticReports/AdobeReader_2015-04-28-161907_[redacted].cpu_re source.diag [Click for details]

    Apr 28, 2015, 01:50:37 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/MDCrashReportTool_2015-04-28-1 35037_[redacted].crash

    Apr 28, 2015, 01:58:04 AM    /Library/Logs/DiagnosticReports/backupd_2015-04-28-015804_[redacted].cpu_resour ce.diag [Click for details]

    Apr 27, 2015, 11:57:30 PM    /Library/Logs/DiagnosticReports/com.apple.photos.VideoConversionService_2015-04 -27-235730_[redacted].cpu_resource.diag [Click for details]

 

 

From my console

 

4/30/15 6:51:00.223 AM Mail[231]: AOSKit ERROR: XPC CLIENT: Connection [0x7fd0855eb970] event handler received event with type: [XPC_TYPE_ERROR].  Description: [Connection interrupted]

4/30/15 6:51:00.367 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

4/30/15 6:51:01.447 AM com.apple.iCloudHelper[1727]: objc[1727]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.

4/30/15 6:51:01.692 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

4/30/15 6:51:23.000 AM kernel[0]: disk0s2: I/O error.

4/30/15 6:51:42.000 AM kernel[0]: disk0s2: I/O error.

4/30/15 6:51:43.009 AM AddressBookSourceSync[1726]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweil er%40yahoo.com///sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweiler%40yahoo.com/] Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f98b1e6cef0 {NSUnderlyingError=0x7f98b1e694e0 "The request timed out.", NSErrorFailingURLStringKey=https://sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweil er%40yahoo.com/weiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweiler%40yahoo.com/, NSErrorFailingURLKey=https://sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweil er%40yahoo.com///sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweiler%40yahoo.com/, NSLocalizedDescription=The request timed out.}

4/30/15 6:51:43.012 AM AddressBookSourceSync[1726]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal///sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal/] Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f98b1f1bc90 {NSUnderlyingError=0x7f98b1e6a960 "The request timed out.", NSErrorFailingURLStringKey=https://sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal/, NSErrorFailingURLKey=https://sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal///sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal/, NSLocalizedDescription=The request timed out.}

4/30/15 6:51:43.013 AM AddressBookSourceSync[1726]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal///sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal/] Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f98b1df0f20 {NSUnderlyingError=0x7f98b1e5b4c0 "The request timed out.", NSErrorFailingURLStringKey=https://sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal/, NSErrorFailingURLKey=https://sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal///sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal/, NSLocalizedDescription=The request timed out.}

4/30/15 6:51:45.040 AM systemstatsd[394]: assertion failed: 14D136: systemstatsd + 3322 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

 

Mac Book Pro running extremely slow

 

Posted on Apr 30, 2015 7:20 AM

Close
THEBIGO

Q: After installing recent updates my computer is now killing me

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Apr 30, 2015 7:31 AM in response to THEBIGO
    Level 10 (208,037 points)
    Applications
    Apr 30, 2015 7:31 AM in response to THEBIGO

    When you get the freezing, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by CT,

    CT CT Apr 30, 2015 7:41 AM in response to THEBIGO
    Level 6 (17,883 points)
    Notebooks
    Apr 30, 2015 7:41 AM in response to THEBIGO

    Your disk is getting full and it appears to have some problems.  I would be using Disk Utility to verify or repair disks.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 30, 2015 7:51 AM in response to THEBIGO
    Level 9 (52,793 points)
    Mac OS X
    Apr 30, 2015 7:51 AM in response to THEBIGO

    It looks like iTunes has become a 'runaway application'. What happens when you shut it down?

     

    https://support.apple.com/en-us/HT203184

     

    In addition if you want to run Yosemite efficiently, install at least 8 GB RAM on your MBP (The Maximum it will accept is 16 GB).  The best sources of Mac compatible RAM are OWC and Crucial.

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 30, 2015 8:17 AM in response to THEBIGO
    Level 10 (208,037 points)
    Applications
    Apr 30, 2015 8:17 AM in response to THEBIGO

    I overlooked the log extract at the bottom of your comment. It shows what the problem is.

    The startup drive is failing, or there is some other internal hardware fault.

    Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by THEBIGO,

    THEBIGO THEBIGO Apr 30, 2015 8:22 AM in response to Linc Davis
    Level 1 (4 points)
    iPhone
    Apr 30, 2015 8:22 AM in response to Linc Davis

    Linc,

     

    This is the consistent message populating Consol All Message

     

    4/30/15 10:10:18.000 AM kernel[0]: disk0s2: I/O error.

    4/30/15 10:10:37.000 AM kernel[0]: disk0s2: I/O error.

    4/30/15 10:10:37.307 AM systemstatsd[394]: assertion failed: 14D136: systemstatsd + 3322 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

     

    This just in the last two minutes and I am backing up now.

     

    4/30/15 10:20:10.000 AM kernel[0]: disk0s2: I/O error.

    4/30/15 10:20:10.136 AM systemstatsd[394]: assertion failed: 14D136: systemstatsd + 3283 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

    4/30/15 10:20:11.804 AM AppleSpell[353]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

    4/30/15 10:20:11.804 AM AppleSpell[353]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

    4/30/15 10:20:11.804 AM AppleSpell[353]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

    4/30/15 10:20:11.805 AM AppleSpell[353]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

    4/30/15 10:20:11.805 AM AppleSpell[353]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

    4/30/15 10:20:30.000 AM kernel[0]: disk0s2: I/O error.

    4/30/15 10:20:30.868 AM AppleSpell[353]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

    4/30/15 10:20:51.000 AM kernel[0]: disk0s2: I/O error.

    4/30/15 10:20:51.636 AM systemstatsd[394]: assertion failed: 14D136: systemstatsd + 3322 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

    4/30/15 10:20:55.000 AM kernel[0]: USBMSC Identifier (non-unique): 0x00000000 0x59b 0x374 0x1, 2

    4/30/15 10:20:56.000 AM kernel[0]: hfs: mounted Iomega HDD on device disk1s3

    4/30/15 10:20:58.938 AM mds_stores[205]: (Permissions.Error:1719) Failed stat on perm journal with error 9

    4/30/15 10:21:08.781 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    4/30/15 10:21:22.220 AM mds[59]: (ImportServer.Normal:1707) Ignoring blacklisted Spotlight importer plugin:/Library/Spotlight/Finale.mdimporter uuid:8F7AD1E0-0DB3-11D9-95E0-000A95BA3EA2 version:1.1

    4/30/15 10:21:22.238 AM mds[59]: (ImportServer.Normal:1707) Ignoring blacklisted Spotlight importer plugin:/Library/Spotlight/Finale.mdimporter uuid:8F7AD1E0-0DB3-11D9-95E0-000A95BA3EA2 version:1.1

    4/30/15 10:21:27.033 AM com.apple.backupd[2207]: Starting automatic backup

    4/30/15 10:21:27.000 AM kernel[0]: nspace-handler-set-snapshot-time: 1430407289

    4/30/15 10:21:27.329 AM com.apple.mtmd[48]: Set snapshot time: 2015-04-30 10:21:29 -0500 (current time: 2015-04-30 10:21:27 -0500)

  • by Linc Davis,

    Linc Davis Linc Davis Apr 30, 2015 8:31 AM in response to THEBIGO
    Level 10 (208,037 points)
    Applications
    Apr 30, 2015 8:31 AM in response to THEBIGO

    As stated in my last comment, I missed the log extract in your original post. That's where the answer is.

  • by THEBIGO,

    THEBIGO THEBIGO Apr 30, 2015 8:35 AM in response to Linc Davis
    Level 1 (4 points)
    iPhone
    Apr 30, 2015 8:35 AM in response to Linc Davis

    Ok,  just though I would double check.  Thank you for your help.