After installing recent updates my computer is now killing me

Question

Level 1

11 points

After installing recent updates my computer is now killing me

I installed the updates several days and ago---since then my MacBook Pro freezes and am unable to do anything during the freeze. Happens every minute or so and in between I am able to use Safari or other programs. iTunes will stop playing and start up again when the beach ball goes away. Funny thing is when I am working in CitrixViewer and I can keep on working with no issues.

Problem description:

system keeps hesitating, iTunes will stop though still in play mode, there is a cycle as it happens every minute or two. Beach balls…..

EtreCheck version: 2.2 (132)

Report generated 4/30/15, 8:47 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2010) (Technical Specifications)

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 36 - SN = W00474SBXD3BA

Video Information: ℹ️

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800

VGA Display 1280 x 768 @ 60 Hz

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 16:6:32

Disk Information: ℹ️

Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 249.20 GB (27.43 GB free) - 557 errors

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. iPhone

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Gatekeeper: ℹ️

Mac App Store and identified developers

Launch Agents: ℹ️

[loaded] com.citrix.AuthManager_Mac.plist [Click for support]

[running] com.citrix.ReceiverHelper.plist [Click for support]

[running] com.citrix.ServiceRecords.plist [Click for support]

[loaded] com.coupons.coupond.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] org.macosforge.xquartz.startx.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

iTunesHelper UNKNOWN Hidden (missing value)

Mail Application (/Applications/Mail.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Dropbox Application (/Applications/Dropbox.app)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 6.0 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]

AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Silverlight: Version: 4.0.51204.0 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.8

AdobePDFViewer: Version: 10.1.13 [Click for support]

CouponPrinter-FireFox_v2: Version: 5.0.2 - SDK 10.6 [Click for support]

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version

User internet Plug-ins: ℹ️

npBcsMcTcIO: Version: Unknown [Click for support]

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Shades Preferences [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.20 GB Disk used: 221.77 GB

Destinations:

Iomega HDD [Local]

Total size: 499.97 GB

Total number of backups: 37

Oldest backup: 2014-05-04 18:32:53 +0000

Last backup: 2015-04-29 01:19:43 +0000

Size of backup disk: Too small

Backup size 499.97 GB < (Disk used 221.77 GB X 3)

Top Processes by CPU: ℹ️

96% iTunes

9% WindowServer

1% Citrix Viewer

0% Dropbox

0% taskgated

Top Processes by Memory: ℹ️

856 MB com.apple.WebKit.WebContent(7)

439 MB kernel_task

119 MB Mail

86 MB Finder

86 MB iTunes

Virtual Memory Information: ℹ️

86 MB Free RAM

3.92 GB Used RAM

12 MB Swap Used

Diagnostics Information: ℹ️

Apr 29, 2015, 04:58:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Photos_2015-04-29-165811_[reda cted].crash

Apr 29, 2015, 04:29:53 PM Self test - passed

Apr 28, 2015, 08:17:22 PM /Library/Logs/DiagnosticReports/Microsoft Word_2015-04-28-201722_[redacted].hang

Apr 28, 2015, 04:19:07 PM /Library/Logs/DiagnosticReports/AdobeReader_2015-04-28-161907_[redacted].cpu_re source.diag [Click for details]

Apr 28, 2015, 01:50:37 PM /Users/[redacted]/Library/Logs/DiagnosticReports/MDCrashReportTool_2015-04-28-1 35037_[redacted].crash

Apr 28, 2015, 01:58:04 AM /Library/Logs/DiagnosticReports/backupd_2015-04-28-015804_[redacted].cpu_resour ce.diag [Click for details]

Apr 27, 2015, 11:57:30 PM /Library/Logs/DiagnosticReports/com.apple.photos.VideoConversionService_2015-04 -27-235730_[redacted].cpu_resource.diag [Click for details]

From my console

4/30/15 6:51:00.223 AM Mail[231]: AOSKit ERROR: XPC CLIENT: Connection [0x7fd0855eb970] event handler received event with type: [XPC_TYPE_ERROR]. Description: [Connection interrupted]

4/30/15 6:51:00.367 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

4/30/15 6:51:01.447 AM com.apple.iCloudHelper[1727]: objc[1727]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.

4/30/15 6:51:01.692 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

4/30/15 6:51:23.000 AM kernel[0]: disk0s2: I/O error.

4/30/15 6:51:42.000 AM kernel[0]: disk0s2: I/O error.

4/30/15 6:51:43.009 AM AddressBookSourceSync[1726]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweil er%40yahoo.com///sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweiler%40yahoo.com/] Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f98b1e6cef0 {NSUnderlyingError=0x7f98b1e694e0 "The request timed out.", NSErrorFailingURLStringKey=https://sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweil er%40yahoo.com/weiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweiler%40yahoo.com/, NSErrorFailingURLKey=https://sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweil er%40yahoo.com///sosweiler%40yahoo.com@carddav.address.yahoo.com/principals/users/sosweiler%40yahoo.com/, NSLocalizedDescription=The request timed out.}

4/30/15 6:51:43.012 AM AddressBookSourceSync[1726]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal///sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal/] Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f98b1f1bc90 {NSUnderlyingError=0x7f98b1e6a960 "The request timed out.", NSErrorFailingURLStringKey=https://sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal/, NSErrorFailingURLKey=https://sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal///sdl39fan%40me.com@p03-contacts.icloud.com/10978228/principal/, NSLocalizedDescription=The request timed out.}

4/30/15 6:51:43.013 AM AddressBookSourceSync[1726]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal///sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal/] Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f98b1df0f20 {NSUnderlyingError=0x7f98b1e5b4c0 "The request timed out.", NSErrorFailingURLStringKey=https://sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal/, NSErrorFailingURLKey=https://sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal///sdl39fan%40gmail.com@p03-contacts.icloud.com/10978228/principal/, NSLocalizedDescription=The request timed out.}

4/30/15 6:51:45.040 AM systemstatsd[394]: assertion failed: 14D136: systemstatsd + 3322 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

Mac Book Pro running extremely slow

Posted on Apr 30, 2015 7:20 AM

Reply

Answer 1

Linc Davis

Level 10

209,739 points

Apr 30, 2015 7:31 AM in response to THEBIGO

When you get the freezing, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Reply

Answer 2

CT

Level 7

24,251 points

Apr 30, 2015 7:41 AM in response to THEBIGO

Your disk is getting full and it appears to have some problems. I would be using Disk Utility to verify or repair disks.

Reply

Answer 3

OGELTHORPE

Level 9

57,329 points

Apr 30, 2015 7:51 AM in response to THEBIGO

It looks like iTunes has become a 'runaway application'. What happens when you shut it down?

https://support.apple.com/en-us/HT203184

In addition if you want to run Yosemite efficiently, install at least 8 GB RAM on your MBP (The Maximum it will accept is 16 GB). The best sources of Mac compatible RAM are OWC and Crucial.

Ciao.

Reply

Answer 4

Linc Davis

Level 10

209,739 points

Apr 30, 2015 8:17 AM in response to THEBIGO

I overlooked the log extract at the bottom of your comment. It shows what the problem is.

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Reply

Answer 5

THEBIGO Author

Level 1

11 points

Apr 30, 2015 8:22 AM in response to Linc Davis

Linc,

This is the consistent message populating Consol All Message

4/30/15 10:10:18.000 AM kernel[0]: disk0s2: I/O error.

4/30/15 10:10:37.000 AM kernel[0]: disk0s2: I/O error.

4/30/15 10:10:37.307 AM systemstatsd[394]: assertion failed: 14D136: systemstatsd + 3322 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

This just in the last two minutes and I am backing up now.

4/30/15 10:20:10.000 AM kernel[0]: disk0s2: I/O error.

4/30/15 10:20:10.136 AM systemstatsd[394]: assertion failed: 14D136: systemstatsd + 3283 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

4/30/15 10:20:11.804 AM AppleSpell[353]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

4/30/15 10:20:11.805 AM AppleSpell[353]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

4/30/15 10:20:30.000 AM kernel[0]: disk0s2: I/O error.

4/30/15 10:20:30.868 AM AppleSpell[353]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

4/30/15 10:20:51.000 AM kernel[0]: disk0s2: I/O error.

4/30/15 10:20:51.636 AM systemstatsd[394]: assertion failed: 14D136: systemstatsd + 3322 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

4/30/15 10:20:55.000 AM kernel[0]: USBMSC Identifier (non-unique): 0x00000000 0x59b 0x374 0x1, 2

4/30/15 10:20:56.000 AM kernel[0]: hfs: mounted Iomega HDD on device disk1s3

4/30/15 10:20:58.938 AM mds_stores[205]: (Permissions.Error:1719) Failed stat on perm journal with error 9

4/30/15 10:21:08.781 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

4/30/15 10:21:22.220 AM mds[59]: (ImportServer.Normal:1707) Ignoring blacklisted Spotlight importer plugin:/Library/Spotlight/Finale.mdimporter uuid:8F7AD1E0-0DB3-11D9-95E0-000A95BA3EA2 version:1.1

4/30/15 10:21:22.238 AM mds[59]: (ImportServer.Normal:1707) Ignoring blacklisted Spotlight importer plugin:/Library/Spotlight/Finale.mdimporter uuid:8F7AD1E0-0DB3-11D9-95E0-000A95BA3EA2 version:1.1

4/30/15 10:21:27.033 AM com.apple.backupd[2207]: Starting automatic backup

4/30/15 10:21:27.000 AM kernel[0]: nspace-handler-set-snapshot-time: 1430407289

4/30/15 10:21:27.329 AM com.apple.mtmd[48]: Set snapshot time: 2015-04-30 10:21:29 -0500 (current time: 2015-04-30 10:21:27 -0500)

Reply