Q: Why is my iPhone 5s not turning on?

Hi, I recently brought an iPhone 5S and after 3 months, I have been having strange problems with it. I have made many posts in the past, but none helped at all. Basically my iPhone 5S has been showing a faint purple screen whenever I try to turn it on. I have tried Holding Home + Lock, but neither helped. Every now and then, It will turn on and work fine, until I seem to lock it and it turns off and repeats that purple screen process.

Please help as I really need my phone to work.

iPhone 5s, iOS 8.1.3

Posted on Apr 30, 2015 9:59 AM

I have this question too

Q: Why is my iPhone 5s not turning on?

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by Luke.wilkins6,

Luke.wilkins6 May 1, 2015 11:32 AM in response to Luke.wilkins6
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May 1, 2015 11:32 AM in response to Luke.wilkins6

Anything?
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by brenden dv,

brenden dv May 1, 2015 2:52 PM in response to Luke.wilkins6
Community Specialists

May 1, 2015 2:52 PM in response to Luke.wilkins6

Hello Luke.wilkins6,

I'm sorry to hear you are having these issues with your new iPhone. If you are having intermittent but persistent discoloration issues with the display on your iPhone, you may find the troubleshooting steps outlined in the following article helpful, up to and including contacting Apple Support directly if necessary:

Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support

Sincerely,
- Brenden
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Q: Why is my iPhone 5s not turning on?

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by Luke.wilkins6,

by brenden dv,

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