Harkey013
Level 1 (0 points)

Q: camera on iphone 5s freezing

Went to use my camera yesterday and the picture was frozen, switched to the front camera and it was blurred, went to switch back and the app had frozen. Quit out of the app and tried again, same result.

Restored to a fresh factory reset, still brokenl. Reinstalled iCloud backup, still broken. Tried a Facetime call, all working fine, camera okay, for 1.5 hours. Now broken again.

I've seen this problem going back over 2 or 3 updates is Apple doing ajything about it.

 

If it aint broken, your not trying hard enough.

Ken

iPhone 5s, iOS 8.3, 27 days out of warrantee

Posted on Apr 30, 2015 11:08 AM

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Harkey013

Q: camera on iphone 5s freezing

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  • Helpful answers

  • by pedro d,Helpful

    pedro d pedro d May 3, 2015 4:25 AM in response to Harkey013
    Community Specialists
    May 3, 2015 4:25 AM in response to Harkey013

    Hello there, Ken.

     

    Sounds like you've done some great troubleshooting steps to resolve your issues with the camera on your iPhone. The following Knowledge Base aritcle provides some additional information for you:

     

    Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

    You see a closed lens or black screen

    If you see a closed lens or black screen when you open the Camera app, try these steps:

    1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
    2. Force the app to close, then open the Camera app again.
    3. Restart your device, then open the Camera app again.
    4. If your device has a front and rear camera, try both cameras by tapping Camera swap icon (camera swap icon). If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.

     

    Thanks for reaching out to the Apple Support Communities.

     

    Kind Regards,

    Pedro.

  • by modular747,

    modular747 modular747 May 2, 2015 11:11 AM in response to Harkey013
    Level 6 (19,343 points)
    iPad
    May 2, 2015 11:11 AM in response to Harkey013
    I've seen this problem going back over 2 or 3 updates is Apple doing ajything about it.

    Since this isn't happening to the rest of us and has continued for you after restoring to factory settings without using a backup, you clearly have a hardware problem that needs evaluation by Apple.

  • by Harkey013,

    Harkey013 Harkey013 May 3, 2015 4:33 AM in response to Harkey013
    Level 1 (0 points)
    May 3, 2015 4:33 AM in response to Harkey013

    Went to the Apple Store, the Guru said he'd seen this before and was a HW fault in the front camera. As the front camera and screen are combined it would need replaced at a cost of £99 as it was 27 days out of warrantee, I therefore took it back to the Phone shop I got it from who also said it was out of warrantee until i reminded him it was covered for 2 years under the sale of goods act. He still wasn't sure but filled out the repair form which confirmed what I said. Result, don't always take the sales assistants word for it, do your own research.