HP Envy 4502 Printer Issue In Conjunction With OS X Yosemite

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Level 1

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HP Envy 4502 Printer Issue In Conjunction With OS X Yosemite

Hello! I recently updated my operating system to Yosemite in an attempt to fix the grey screen boot-up issue that so many people have been complaining about.

I updated the driver for my printer to match my new OS, but my computer will not recognize or communicate with the printer anymore. I did a little online browsing and saw that repairing the disk permissions might help to solve the problem.

When I attempted to do this, I saw that the disk permissions are greyed out.

I have also given my printer a hard boot and unplugged/reconnected all cables from the peripheral device and my computer. I ran a system check on my printer and it is working as it should.

What are my options?

Thanks!

seräkare

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Apr 30, 2015 1:29 PM

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Answer 1

ShlomiL

Level 3

774 points

May 2, 2015 1:55 AM in response to seräkare

Hey seräkare,

Is the HP printer connected via USB, through a wireless network?

For a network connection, have you tried rebooting your router by unplugging its power for 10 seconds?

Allow it 2-3 minutes to start and reboot both the printer and the Mac, may you see any difference then?

For a USB, is it directly connected to your Mac? how long is the cable?

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Answer 2

seräkare Author

Level 1

0 points

May 2, 2015 6:21 AM in response to ShlomiL

Hey ShlomiL, thanks for reaching out.

I use a standard USB cable to connect from my printer to my computer, I also tried a backup cable.

Strangely enough, the issue resolved itself during a span of a few minutes when I was just hitting "print" over and over again in a blind rage.

Whatever ghost was in the machine might still be around, but I'll keep you posted.

Thanks again!

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Answer 3

May 2, 2015 7:49 AM in response to seräkare

I just brought a new Macbook Pro 13" 10,10.2 early 2015 and my old HP diskjet 3940 doesn't work, Yes I know its a cheap printer and worked with my old Macbook 13" late 2008 with 10.4. which the HD died.

Guess I will have to go buy another printer but why should I have to which up to 3 weeks ago it worked great. I will be watching to see if there are any work arounds for this problem.

------------

I might add that this new Macbook Pro 13" 10,10.2 early 2015 is outstanding with its boot up time, open up new apps speed and the new apps Apple has changed. Hats off to another great Apple product other than the old printer not working with 10.10.2

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Answer 4

Eric Root

Level 10

685,185 points

May 2, 2015 1:18 PM in response to Riverrat712

Have you checked for new drivers?

You might be able to find a driver here.

Gimp - Print

HPIJS for Mac OS X

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Answer 5

May 2, 2015 4:50 PM in response to Eric Root

Neither one worked-

Guess I will have to wait or go get a new printer

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Answer 6

May 11, 2015 10:48 PM in response to Riverrat712

I am happy to report that I upgraded my new Macbook Pro 13" early 2015 to 10.3.3 and now my HP Deskjet 3940 is working great https://support.apple.com/kb/SP715?locale=en_US&viewlocale=en_US

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Answer 7

Apr 26, 2016 8:08 PM in response to Riverrat712

latest drivers will fix this problem

download and install driver software according to your os ver

Method 1:
You may refer to the below links and download your driver:
http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-4500-e-All-in-One-Printe r-series/5304875/model/5368521

Method 2:
You may check if you have the latest drivers installed for the device. You may refer to the below link for getting the latest drivers and check

HP ENVY 4502 driver

Regards

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