I have been experiencing this for the last day or so and I am not sure what to do. I have an ipod classic as one of several devices that I update with this version of itunes for Windows. After syncing my ipod the application freezes. It does not respond to any stimuli, no mouse, keyboard. It just gets stuck on the screen where I see the device. I have to kill the application to do anything from here.
iPod classic, Windows XP Pro, SP 3
Hello henryfrommorristown,
I'm sorry to hear you are having these issues with iTunes. If iTunes hangs or stops responding after an iPod sync, you may find the information and troubleshooting steps outlined in the following article helpful:
Fix unexpected quits or launch issues in iTunes for Windows - Apple Support
Sincerely,
- Brenden
My computer is running Windows 7 Pro SP1 with all updates and I do not see anything in that article other than perhaps uninstalling and reinstalling iTunes that helps. I do not have any third party apps related to Apple. I do have one or two third party applications that work with Microsoft Office products and they were installed long before iTunes stopped working, so I do not believe that they have anything to do with iTunes's problems.
I have verified that there are no third party apps working with iTunes. ITunes only freezes when I attempt to disconnect the ipod. It d
Question:
If I uninstall this current version of iTunes, I do not want to lose any of my playlists, including those created by Genius. Do I have to do anything in particular to ensure that this information is preserved so that I can restore it after a reinstall?
Hi henryfrommorristown,
An uninstall/reinstall of iTunes should not affect your playlists, but if you are concerned, you may find the following articles on backing up and/or recreating your playlists helpful:
Back up your iTunes library by copying it to an external drive - Apple Support
iTunes: How to re-create your iTunes library and playlists - Apple Support
Regards,
- Brenden
Itunes stops responding when I try to eject my ipod classic
