MaryEva.todor
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Q: I've bought additional space on iCloud. When it will be available on my phone?

I've bought additional space on iCloud. Money were taken form card. But it still shows 5Gb. When it will be available on my phone?

Posted on Apr 30, 2015 1:45 PM

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MaryEva.todor

Q: I've bought additional space on iCloud. When it will be available on my phone?

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  • by joe_7399,

    joe_7399 joe_7399 May 2, 2015 1:09 PM in response to MaryEva.todor
    Community Specialists
    May 2, 2015 1:09 PM in response to MaryEva.todor

    Hi MaryEva.todor,

     

    Welcome to the Apple Support Communities!

     

    I understand that you purchased iCloud storage and see the charges reflected on your card, but do not see the added storage on your account. In this situation, it may be necessary to contact iCloud Support to see what the issue is. Please use the link provided toward the bottom of the attached article. 

     

    Get help using iCloud storage - Apple Support

     

    You might need to enter your credit card information again, then try to upgrade. You can't update your payment information or manage your storage from iCloud.com. If you still can't upgrade your storage, contact iCloud Support. 

     

    Best regards,

    Joe