sirrogerfelgar

Q: Two annoying dialog boxes at startup

Quick question:

 

At startup after login, these two dialog boxes appear. For the keychain one, I have run Keychain FirstAid and have searched for this item to no avail. How can I get rid of this dialog box appearing automatically? I don't want to reset my Keychain for obvious reasons. For the coupond one, I have allowed this action in the Firewall settings but it keeps coming up. It is for an internet coupon printing thing I use sometimes.

 

Thanks.

Screen Shot 2015-04-26 at 1.51.24 PM.pngScreen Shot 2015-04-30 at 3.17.07 PM.png

Mac Pro, OS X Mavericks (10.9.5)

Posted on Apr 30, 2015 6:24 PM

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Q: Two annoying dialog boxes at startup

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  • Helpful answers

  • by Kurt Lang,

    Kurt Lang Kurt Lang May 1, 2015 7:53 AM in response to sirrogerfelgar
    Level 8 (37,837 points)
    Mac OS X
    May 1, 2015 7:53 AM in response to sirrogerfelgar

    A quick check would be to open the System Preferences and see if there's a Login Item under your account that has something to do with coupons. For the second one, anyway. No way to know if the first image is related to the second.

  • by sirrogerfelgar,

    sirrogerfelgar sirrogerfelgar May 1, 2015 1:07 PM in response to Kurt Lang
    Level 1 (0 points)
    May 1, 2015 1:07 PM in response to Kurt Lang

    Thanks for your reply, Kurt. Yes, I have checked and there is no Login Item related to the coupond item. I was not suggesting the two dialog boxes are related other than they both appear at startup and want to get rid of them by giving them the permissions the request permanently.

  • by Kurt Lang,Helpful

    Kurt Lang Kurt Lang May 1, 2015 2:09 PM in response to sirrogerfelgar
    Level 8 (37,837 points)
    Mac OS X
    May 1, 2015 2:09 PM in response to sirrogerfelgar

    Download and run EtreCheck. Paste the results here. It may give us a clue what's going on.

  • by sirrogerfelgar,

    sirrogerfelgar sirrogerfelgar May 1, 2015 2:10 PM in response to Kurt Lang
    Level 1 (0 points)
    May 1, 2015 2:10 PM in response to Kurt Lang

    Problem description:

    Two dialog boxes appear at startup.

     

    EtreCheck version: 2.2 (132)

    Report generated 5/1/15, 2:06 PM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        Mac Pro (Late 2013) (Technical Specifications)

        Mac Pro - model: MacPro6,1

        1 3.5 GHz 6-Core Intel Xeon E5 CPU: 6-core

        24 GB RAM Upgradeable

            DIMM1

                8 GB DDR3 ECC 1867 MHz ok

            DIMM2

                8 GB DDR3 ECC 1867 MHz ok

            DIMM3

                4 GB DDR3 ECC 1867 MHz ok

            DIMM4

                4 GB DDR3 ECC 1867 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en2: 802.11 a/b/g/n/ac

     

    Video Information: ℹ️

        AMD FirePro D500 - VRAM: 3072 MB

        AMD FirePro D500 - VRAM: 3072 MB

            DELL 2001FP 1600 x 1200 @ 60 Hz

            DELL2407WFPHC 1920 x 1200 @ 60 Hz

            DELL U2713HM 2560 x 1440 @ 59 Hz

     

    System Software: ℹ️

        OS X 10.9.5 (13F1077) - Time since boot: 22:48:51

     

    Disk Information: ℹ️

        APPLE SSD SM1024F disk0 : (1 TB)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 944.00 GB (206.21 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 55.70 GB (8.42 GB free)

     

    USB Information: ℹ️

        Western Digital Elements 107C 3 TB

            EFI (disk1s1) <not mounted> : 315 MB

            Time Machine (disk1s2) /Volumes/Time Machine : 3.00 TB (2.03 TB free)

        VIA Labs, Inc.          USB3.0 Hub             

            Seagate Backup+ Desk 4 TB

            disk5s1 (disk5s1) <not mounted> : 210 MB

            Seagate 4TB 1 (disk5s2) /Volumes/Seagate 4TB 1 : 4.00 TB (954.76 GB free)

            Western Digital My Book 1230 4 TB

            MyBook 4TB 1 (disk4s1) /Volumes/MyBook 4TB 1 : 4.00 TB (954.97 GB free)

            Western Digital My Book 1140 3 TB

            MyBook 3TB 2 (disk3s1) /Volumes/MyBook 3TB 2 : 3.00 TB (38.38 GB free)

            Western Digital My Book 1140 3 TB

            MyBook 3TB 1 (disk2s1) /Volumes/MyBook 3TB 1 : 3.00 TB (38.38 GB free)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        American Power Conversion Back-UPS ES 750G FW:908.W3 .D USB FW:W3 

        Vimicro Corp. HP 3-MegaPixel Webcam GX607AA

        Hewlett-Packard HP LaserJet P2015 Series

        Apple, Inc. Keyboard Hub

            Apple Inc. Apple Keyboard

        VIA Labs, Inc.          USB2.0 Hub             

     

    Firewire Information: ℹ️

        SONY iLINK DRIVE 400mbit - 400mbit max

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus_2

            Apple Inc. Thunderbolt to FireWire Adapter

        Apple Inc. thunderbolt_bus_1

        Apple Inc. thunderbolt_bus_0

            Apple Inc. Thunderbolt to FireWire Adapter

     

    Configuration files: ℹ️

        /etc/sysctl.conf - Exists

        /etc/hosts - Count: 130 - Corrupt!

     

    Gatekeeper: ℹ️

        Anywhere

     

    Kernel Extensions: ℹ️

            /Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hypervisor (10.1.1 28614 - SDK 10.7) [Click for support]

        [not loaded]    com.parallels.kext.netbridge (10.1.1 28614 - SDK 10.7) [Click for support]

        [not loaded]    com.parallels.kext.usbconnect (10.1.1 28614 - SDK 10.7) [Click for support]

        [not loaded]    com.parallels.kext.vnic (10.1.1 28614 - SDK 10.7) [Click for support]

     

            /Applications/Toast 11 Titanium/Toast Titanium.app

        [not loaded]    com.roxio.TDIXController (2.0) [Click for support]

     

            /Applications/Utilities/DiskWarrior 4.4/DiskWarrior.app

        [not loaded]    com.alsoft.Preview (4.4) [Click for support]

     

            /Applications/Utilities/TechTool Pro 7.app

        [not loaded]    com.micromat.driver.spdKernel (1 - SDK 10.8) [Click for support]

     

            /Applications/Utilities/TemperatureMonitor.app

        [not loaded]    com.bresink.driver.BRESINKx86Monitoring (9.0) [Click for support]

     

            /Applications/Utilities/Western Digital Utilities/Extras/WD +TURBO Installer.app

        [not loaded]    com.wdc.driver.1394HP (1.0.9) [Click for support]

        [not loaded]    com.wdc.driver.USBHP (1.0.11) [Click for support]

     

            /Applications/VMware Fusion.app

        [not loaded]    com.vmware.kext.vmci (90.6.3) [Click for support]

        [not loaded]    com.vmware.kext.vmioplug.14.1.3 (14.1.3) [Click for support]

        [not loaded]    com.vmware.kext.vmnet (0207.55.34) [Click for support]

        [not loaded]    com.vmware.kext.vmx86 (0207.55.34) [Click for support]

        [not loaded]    com.vmware.kext.vsockets (90.6.0) [Click for support]

     

            /Library/Application Support/Hotspot Shield

        [not loaded]    com.anchorfree.tun (1.1.1 - SDK 10.8) [Click for support]

     

            /Library/Application Support/Symantec/AntiVirus

        [not loaded]    com.symantec.kext.SymAPComm (11.1.2f17) [Click for support]

     

            /Library/Application Support/VirtualBox

        [not loaded]    org.virtualbox.kext.VBoxDrv (4.3.16) [Click for support]

        [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.16) [Click for support]

        [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.16) [Click for support]

        [not loaded]    org.virtualbox.kext.VBoxUSB (4.3.16) [Click for support]

     

            /Library/Extensions

        [loaded]    at.obdev.nke.LittleSnitch (4094 - SDK 10.8) [Click for support]

        [loaded]    foo.tap (1.0) [Click for support]

        [loaded]    foo.tun (1.0) [Click for support]

     

            /System/Library/Extensions

        [not loaded]    com.cisco.nke.ipsec (2.0.1) [Click for support]

        [loaded]    com.hzsystems.terminus.driver (4) [Click for support]

        [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]

        [loaded]    com.symantec.kext.internetSecurity (1.3.2f5) [Click for support]

        [loaded]    com.symantec.kext.ips (3.2f8) [Click for support]

     

    Startup Items: ℹ️

        Portfolio Server: Path: /Library/StartupItems/Portfolio Server

        tap: Path: /Library/StartupItems/tap

        tun: Path: /Library/StartupItems/tun

        Startup items are obsolete in OS X Yosemite

     

    Launch Agents: ℹ️

        [running]    at.obdev.LittleSnitchUIAgent.plist [Click for support]

        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [loaded]    com.coupons.coupond.plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [running]    com.micromat.TechToolProAgent.plist [Click for support]

        [running]    com.symantec.uiagent.application.plist [Click for support]

        [running]    com.trusteer.rapport.rapportd.plist [Click for support]

        [loaded]    org.macosforge.xquartz.startx.plist [Click for support]

     

    Launch Daemons: ℹ️

        [running]    at.obdev.littlesnitchd.plist [Click for support]

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.adobe.SwitchBoard.plist [Click for support]

        [loaded]    com.anchorfree.ajaxserver.plist [Click for support]

        [loaded]    com.ea.origin.ESHelper.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [loaded]    com.lsreset.plist [Click for support]

        [running]    com.micromat.TechToolProDaemon.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [loaded]    com.quark.quarkupdate.plist [Click for support]

        [loaded]    com.symantec.avscandaemon.plist [Click for support]

        [running]    com.symantec.diskMountNotify.plist [Click for support]

        [failed]    com.symantec.MissedTasks.plist [Click for support]

        [loaded]    com.symantec.navapd.plist [Click for support]

        [loaded]    com.symantec.navapdaemonsl.plist [Click for support]

        [failed]    com.symantec.Sched502-2.plist [Click for support]

        [running]    com.symantec.sharedsettings.plist [Click for support]

        [running]    com.symantec.symdaemon.plist [Click for support]

        [failed]    com.symantec.symSchedDaemon.plist [Click for support]

        [running]    com.trusteer.rooks.rooksd.plist [Click for support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

        [failed]    com.adobe.ARM.[...].plist [Click for support] [Click for details]

        [failed]    com.adobe.ARM.[...].plist [Click for support]

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

        [running]    com.amazon.music.plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

        [not loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

        [not loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

        [running]    com.spotify.webhelper.plist [Click for support]

        [not loaded]    com.valvesoftware.steam.ipctool.plist [Click for support]

        [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]

     

    User Login Items: ℹ️

        Dropbox    Application  (/Applications/Internet Apps/Dropbox.app)

        MenuTab for Facebook    Application  (/Applications/MenuTab for Facebook.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        VMware Fusion Start Menu    Application  (/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        ClamXav Sentry    Application  (/Applications/Utilities/ClamXav.app/Contents/Resources/ClamXav Sentry.app)

        Canon IJ Network Scanner Selector2    Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

     

    Internet Plug-ins: ℹ️

        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

        Anark Client 2: Version: Unknown

        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        AdobePDFViewer: Version: 9.1.0 [Click for support]

        LogMeInSafari32: Version: 1.0.562 [Click for support]

        EPPEX Plugin: Version: 10.0 [Click for support]

        OfficeLiveBrowserPlugin: Version: 12.3.0 [Click for support]

        googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        MacCouponPrinter2: Version: Unknown

        AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

        iPhotoPhotocast: Version: 7.0 - SDK 10.7

        Photo Center Plugin: Version: Upload Plugin 1.0.0.4 [Click for support]

        Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 [Click for support]

        PDF Browser Plugin: Version: 2.3.2 [Click for support]

        LogMeInSafari64: Version: 1.0.562 [Click for support]

        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

        CouponPrinter-FireFox_v2: Version: 5.1.4 - SDK 10.6 [Click for support]

        LogMeIn: Version: 1.0.562 [Click for support]

        Google Earth Web Plug-in: Version: 7.1 [Click for support]

        Default Browser: Version: 537 - SDK 10.9

        SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 [Click for support]

        o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        ContentUploaderPlugin: Version: 1.2 [Click for support]

        JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

     

    User internet Plug-ins: ℹ️

        Move-Media-Player: Version: npmnqmp 071705000010 [Click for support]

        npBcsMcTcIO: Version: Unknown [Click for support]

        Picasa: Version: 1.0 - SDK 10.4 [Click for support]

     

    Safari Extensions: ℹ️

        GmailThis

        Open in Internet Explorer

        Ghostery

        Facebook Photo Zoom

        KeySearch

        Facebook Ads Blocker

        The New York Times

        AdBlock

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        FUSE for OS X (OSXFUSE)  [Click for support]

        MediaLink  [Click for support]

        Norton\nQuickMenu  [Click for support]

        Perian  [Click for support]

        Quark Update Preferences  [Click for support]

        TechTool Protection  [Click for support]

        Trusteer Endpoint Protection  [Click for support]

        Tuxera NTFS  [Click for support]

        Witch  [Click for support]

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 944.00 GB Disk used: 737.79 GB

        Destinations:

            Time Machine [Local]

            Total size: 3.00 TB

            Total number of backups: 24

            Oldest backup: 2014-11-02 15:39:31 +0000

            Last backup: 2015-05-01 20:39:14 +0000

            Size of backup disk: Excellent

                Backup size 3.00 TB > (Disk size 944.00 GB X 3)

     

    Top Processes by CPU: ℹ️

             4%    WindowServer

             2%    fontd

             1%    Little Snitch Agent

             1%    amule

             0%    DashboardClient(5)

     

    Top Processes by Memory: ℹ️

        2.78 GB    Google Chrome Helper(24)

        1.38 GB    kernel_task

        369 MB    Google Chrome

        319 MB    com.apple.IconServicesAgent(2)

        295 MB    DashboardClient(5)

     

    Virtual Memory Information: ℹ️

        13.00 GB    Free RAM

        11.00 GB    Used RAM

        0 B    Swap Used

     

    Diagnostics Information: ℹ️

        Apr 30, 2015, 03:16:50 PM    Self test - passed

        Apr 28, 2015, 05:05:07 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/amule_2015-04-28-170507_[redac ted].crash

        Apr 28, 2015, 02:38:14 PM    /Library/Logs/DiagnosticReports/firefox_2015-04-28-143814_[redacted].hang

        Apr 28, 2015, 02:38:09 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-04-28-14 3809_[redacted].crash

        Apr 28, 2015, 02:34:51 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/PluginProcess_2015-04-28-14345 1_[redacted].crash

        Apr 28, 2015, 02:31:53 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/PluginProcess_2015-04-28-14315 3_[redacted].crash

        Apr 28, 2015, 02:31:32 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/PluginProcess_2015-04-28-14313 2_[redacted].crash

        Apr 28, 2015, 02:31:24 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/PluginProcess_2015-04-28-14312 4_[redacted].crash

        Apr 28, 2015, 02:31:22 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/PluginProcess_2015-04-28-14312 2_[redacted].crash

        Apr 25, 2015, 07:45:52 PM    /Library/Logs/DiagnosticReports/Kernel_2015-04-25-194552_[redacted].panic [Click for details]

        Apr 25, 2015, 04:05:47 PM    /Library/Logs/DiagnosticReports/Kernel_2015-04-25-160547_[redacted].panic [Click for details]

        Apr 25, 2015, 03:59:47 PM    /Library/Logs/DiagnosticReports/Kernel_2015-04-25-155947_[redacted].panic [Click for details]

        Apr 23, 2015, 09:58:43 PM    /Library/Logs/DiagnosticReports/Kernel_2015-04-23-215843_[redacted].panic [Click for details]

        Apr 23, 2015, 09:55:06 PM    /Library/Logs/DiagnosticReports/Kernel_2015-04-23-215506_[redacted].panic [Click for details]

        Apr 22, 2015, 10:23:52 PM    /Library/Logs/DiagnosticReports/Kernel_2015-04-22-222352_[redacted].panic [Click for details]

        Apr 8, 2015, 10:03:42 PM    /Library/Logs/DiagnosticReports/Kernel_2015-04-08-220342_[redacted].panic [Click for details]

  • by Kurt Lang,

    Kurt Lang Kurt Lang May 1, 2015 2:53 PM in response to sirrogerfelgar
    Level 8 (37,837 points)
    Mac OS X
    May 1, 2015 2:53 PM in response to sirrogerfelgar

    Oye! There's a LOT of junk on your Mac. OS X does not need the help of any kind of anti virus or other such software. Apps like CleanMyMac are all some of the worst things you can use. They are all known to inadvertently remove system files. Symantec Internet Security isn't doing anything OS X's built in firewall can't do for free, and without anywhere near as much RAM usage. And you don't even need that if your router has its own firewall. I also see at least two items the coupon popups could be coming from. I would remove at least these items:

     

    Kernel Extensions: ℹ️

        /Applications/Utilities/Western Digital Utilities/Extras/WD +TURBO Installer.app

        [not loaded]    com.wdc.driver.1394HP (1.0.9) [Click for support]

        [not loaded]    com.wdc.driver.USBHP (1.0.11) [Click for support]\


    OS X does not need the help of any software of any kind to read/write its own file system. These types of add-ons have been know to cause data loss. I'd get rid of these before anything else. Never install the garbage software that comes with hard drives.


            /Library/Application Support/Symantec/AntiVirus

        [not loaded]    com.symantec.kext.SymAPComm (11.1.2f17) [Click for support]

     

            /System/Library/Extensions

        [loaded]    com.symantec.kext.internetSecurity (1.3.2f5) [Click for support]

        [loaded]    com.symantec.kext.ips (3.2f8) [Click for support]

     

    Launch Agents: ℹ️

        [loaded]    com.coupons.coupond.plist [Click for support]

        [running]    com.micromat.TechToolProAgent.plist [Click for support]

        [running]    com.symantec.uiagent.application.plist [Click for support]

     

    Launch Daemons: ℹ️

     

        [running]    com.micromat.TechToolProDaemon.plist [Click for support]

        [loaded]    com.symantec.avscandaemon.plist [Click for support]

        [running]    com.symantec.diskMountNotify.plist [Click for support]

        [failed]    com.symantec.MissedTasks.plist [Click for support]

        [loaded]    com.symantec.navapd.plist [Click for support]

        [loaded]    com.symantec.navapdaemonsl.plist [Click for support]

        [failed]    com.symantec.Sched502-2.plist [Click for support]

        [running]    com.symantec.sharedsettings.plist [Click for support]

        [running]    com.symantec.symdaemon.plist [Click for support]

        [failed]    com.symantec.symSchedDaemon.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

        [not loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

        [not loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

     

    Internet Plug-ins: ℹ️

        MacCouponPrinter2: Version: Unknown

        CouponPrinter-FireFox_v2: Version: 5.1.4 - SDK 10.6 [Click for support]

     

    3rd Party Preference Panes: ℹ️

     

        Norton\nQuickMenu  [Click for support]

        TechTool Protection  [Click for support]

  • by thomas_r.,

    thomas_r. thomas_r. May 1, 2015 7:27 PM in response to sirrogerfelgar
    Level 7 (30,924 points)
    Mac OS X
    May 1, 2015 7:27 PM in response to sirrogerfelgar

    I'd agree with Kurt... it's been a while since I've seen a machine with so much junk installed! There's so much that just plain shouldn't be installed. It may be easier for you to just erase the hard drive, reinstall the system, and then reinstall only those few apps on your system that aren't junk.

     

    The list of junk to not reinstall includes Norton (or anything else by Symantec), Trusteer Rapport, CleanMyMac and any Western Digital software. Apps like Tech Tool Pro and Disk Warrior are completely unnecessary, since a modern drive that needs repair probably actually needs replacement. Disk Utility will do everything that actually needs to be done in this area. You also have three different virtual machine apps installed; only one is needed, or none if you aren't using them at this point. You should minimize the number of internet plug-ins and browser extensions you install, since the more you have, the more chances of browser instability or security vulnerabilities.

  • by sirrogerfelgar,

    sirrogerfelgar sirrogerfelgar May 1, 2015 10:34 PM in response to Kurt Lang
    Level 1 (0 points)
    May 1, 2015 10:34 PM in response to Kurt Lang

    Kurt,

     

    I know you meant well, but all that chastising really didn't address my questions regarding the two dialog boxes. Yiddish exclamations aside, I feel like I have to justify my system to you now.

     

    If you had actually looked at the Western Digital driver listings, you would have seen they have not been installed and I just kept them in a folder for archival purposes.

     

    I use Clean My Mac for old preference files and the like- very judiciously, but I will reconsider the keeping background tasks installed.

     

    While there are no viruses for the Mac per se, I don't want to pass on viruses to my Windows partition or to my friends who use Windows. Plus the Norton Internet Security has actually prevented some malicious attacks that the Apple Firewall did not, resource hog or not.

     

    As for my two questions about the dialog boxes, I'm still not sure why coupond always asks for permissions I have already given it in my firewall settings. I actually use the service, and don't want to delete it if possible. Lastly, how can I grant com.apple.internetaccounts permanent access to my keychain, preventing the other dialog box from showing up?

     

    Best,

    Nick

  • by sirrogerfelgar,

    sirrogerfelgar sirrogerfelgar May 1, 2015 10:47 PM in response to thomas_r.
    Level 1 (0 points)
    May 1, 2015 10:47 PM in response to thomas_r.

    Thomas,

     

    Please see my reply to Kurt above so I don't have to repeat myself too much.

     

    To address your concerns about TechToolPro and Disk Warrior, I'm not really sure what the issue is. I have found that sometimes errors in the directory and elsewhere can only be fixed with programs other than Apple's own Disk Utility. Plus, TechToolPro can run other tests besides the disk systems as well.

     

    I will reconsider the Trusteer Rapport software. I installed it for my online banking sessions. If I find that it has no benefit I will consider removing it.

     

    As for my virtualization software, I have different environments running under different machines because each one runs certain environments better than others. Plus, I need to test websites and software in Windows and like to test as many permutations as possible. Not sure what the harm is in all that. Should I delete one of my solitaire programs because I have two different apps? Maybe I like having both.

     

    I'll look through my browser plug-ins when I get a chance. There may be a few I don't recognize.

     

    But after all that, I am still no closer to getting my original questions answered. Any thoughts on those in specific?

     

    best,

    Nick

  • by thomas_r.,

    thomas_r. thomas_r. May 2, 2015 1:09 PM in response to sirrogerfelgar
    Level 7 (30,924 points)
    Mac OS X
    May 2, 2015 1:09 PM in response to sirrogerfelgar

    sirrogerfelgar wrote:

     

    If you had actually looked at the Western Digital driver listings, you would have seen they have not been installed and I just kept them in a folder for archival purposes.

     

    Western Digital software was recently responsible for data loss following a Mac OS X update, due to improper coding by Western Digital. It should never be used, for anything, and really serves no real purpose. There is no need for any vendor-specific software in order to use a hard drive. The kernel extensions may not be loaded currently, but the software is on your computer, and poses potential risks if you should open it at some point in the future.

     

    I use Clean My Mac for old preference files and the like- very judiciously, but I will reconsider the keeping background tasks installed.

     

    You shouldn't use it for anything. It has also been known to cause data loss and even system damage requiring a reinstall. That's a lot to risk to remove a few dozen kilobytes of old preference files that aren't doing you any harm.

     

    While there are no viruses for the Mac per se, I don't want to pass on viruses to my Windows partition or to my friends who use Windows. Plus the Norton Internet Security has actually prevented some malicious attacks that the Apple Firewall did not, resource hog or not.

     

    No it didn't. Norton is well-known for reporting false positives in that area. It's also well-known for causing moderate to severe performance and stability problems.

     

    As for the Windows malware, get ClamXav. It's small and unobtrusive, and will let you scan files that you receive from Windows users to screen them for malware. That's the only thing you need anti-virus software for, you don't need some behemoth constantly chewing away in the background.

     

    To address your concerns about TechToolPro and Disk Warrior, I'm not really sure what the issue is. I have found that sometimes errors in the directory and elsewhere can only be fixed with programs other than Apple's own Disk Utility. Plus, TechToolPro can run other tests besides the disk systems as well.

     

    Once upon a time, hard drives could be easily corrupted, and these kinds of utilities were useful. On any modern hard drive, if it has errors, it is at least in the early stages of hardware failure. If Disk Utility can't repair it, the drive should be replaced. Even if Disk Utility can repair it, the drive should be treated with suspicion from then on; data on it should be backed up religiously, and even then runs the risk of becoming corrupt (and having that corruption propagate into your backups).

     

    I will reconsider the Trusteer Rapport software. I installed it for my online banking sessions. If I find that it has no benefit I will consider removing it.

     

    I'm a security guy. I have never heard of a single case of Trusteer Rapport protecting a Mac user from anything. It is known to cause performance problems, crashes and other odd behavior in Safari.

     

    As for my virtualization software, I have different environments running under different machines because each one runs certain environments better than others.

     

    If you have a specific reason to keep all three, then keep them. I've never encountered anyone who had two or more installed who actually used more than one of them, thus the recommendation to remove the ones you don't use.

     

    But after all that, I am still no closer to getting my original questions answered. Any thoughts on those in specific?


    It is my opinion that trying to give advice on that is a waste of time, given the current state of your system.  As it stands now, your system is unmaintainable.


    I recommended erasing your hard drive and reinstalling for good reason. That will not only clean up your system, and put it back into a state where it can be relied on to work properly, but it will also likely fix the problem you are having. If the problem continues after doing this and reinstalling that coupon software, it is likely something that you will need to ask the maker of that coupon software about.