I cant active facetime or imessage on new ipad

Question

I cant active facetime or imessage on new ipad

Hi

I have a new ipad and have set up a apple user ID for the first time - however I cant seem to active iMessage or Facetime. I have tried another user id and that works fine - it seems to be related to my user ID. Any suggestions?

Thanks

Posted on May 1, 2015 1:31 AM

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Answer 1

JimHdk

Level 7

28,874 points

May 1, 2015 1:38 AM in response to shirleyfromfarringdon

Did you receive a verification email when you set up your new Apple ID?

See here:

If you get an error when trying to activate iMessage or FaceTime - Apple Support

If you didn't receive your verification or reset email - Apple Support

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Answer 2

'shana

Level 1

55 points

May 1, 2015 7:35 AM in response to shirleyfromfarringdon

You need to call AppleCare. There's a known problem with new AppleIDs and signing into FaceTime And iMessage. The engineers are slowly sorting it out.

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