Q: Out of 2 LCI's in Iphone 5s one turned pink. I am 100% sure that the Iphone not in contact with water or any liquid. Any resolutions?
I recently bought an iphone5s (1month). Being honest, I didn't put the phone in water nor in any liquid. Not even a single drop of water allowed to touch the phone as it was always covered with the case. But yesterday when I was listening to songs out of a sudden the phone switched off. I could able to see the white screen on it with some pinkish background on the display. Nothing was working. I pressed power button and home button to shut it down. The screen turned black. After that when I tried to switch it on, the phone didn't turn on. I went to the authorised service center in Mysore, India. He checked the phone and told me that the phone was in contact with water and had triggerd the LCI. I was furious and asked him to show it to me as I am 100% sure that the phone was not in contact with water. He showed me 2 LCI's one on the board and one on the panel. Out of these 2 one on the board turned pink. The Display panel one is still white. He told me that the phone doesn't cover under warranty. I was very angry as I am sure that the phone was not in contact with water. Even if it was in contact my question is how come the other LCI didnt trigger to pink color.?? How come phone turn off suddenly out of a sudden?? Really disappointed to hear the phone didnt cover under warranty. Since I have to travel back to my workplace I didnt able to send it for review. I want some one to look into this and help me in resolving it. Does this cover under warranty? Please help..
iPhone 5s, iOS 8.3, Warranty Claim
Posted on May 1, 2015 12:02 AM