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want to access my account need help forgotten security answers

need to access my account to change date of credit card security question answer wrong. what do I do?

iPad (3rd gen) Wi-Fi, iOS 8.3, also on my computer Itunes

Posted on May 1, 2015 9:52 AM

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1 reply

May 1, 2015 9:57 AM in response to scrapaholicvjk

Read this about how to change the security questions: http://support.apple.com/kb/HT5312


If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699


You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.


You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

want to access my account need help forgotten security answers

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