dooga
Level 1 (0 points)

Q: MacPro 2010 (5,1) graphics and kernel panics on Yosemite

I have a 2010 Mac Pro 8 core machine with 12GB of ram and the 5770 graphics card.  After the Yosemite (10.10) upgrade I had some random freezes and kernel panics.  I rebuilt the computer on a new harddrive and put a fresh install of Yosemite on it.  Re-installed the software and copied the data back (didn't do a time machine restore) and the problem kept happening.  Now after upgrading to 10.10.3 the machine has become unusable.  It boots up and shortly after logging into it, it freezes.  The freezes occur a few different ways

1) screen goes black and nothing can get it back

2) The screen freezes but the mouse still moves

3) The screen freezes and then the machine restarts

 

I've disconnected all peripherals (backup drive and scanner) and it still happens.  It happens regardless what software I have running although I would say that iTunes is always running.  There is no way to make it occur on demand although it has degraded to the point where I cannot use the computer at all.

 

I tried running diagnostics but Apple doesn't include it in the Yosemite install package when you install it yourself (I think with 10.10.3 they do now)

 

The diagnostics logs have tons of GPU restart logs and panics as well a kernel panic.

 

I am hesitant to bring this to Apple due to the age of the machine and figure I'd try here first.


Please help.

Mac Pro, OS X Yosemite (10.10.3), 2010 2.33Ghz 8 core 12GB RAM

Posted on May 1, 2015 12:59 PM

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dooga

Q: MacPro 2010 (5,1) graphics and kernel panics on Yosemite

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  • by EricMayes,

    EricMayes EricMayes Jun 16, 2015 8:49 AM in response to Grant Bennet-Alder
    Level 1 (0 points)
    Jun 16, 2015 8:49 AM in response to Grant Bennet-Alder

    Sorry, yes they are supported. However, I'm not sure the older hardware was actually tested well because of the issues I keep seeing out there like glitchy screens and freezing. I'm just thinking with Dooga using the old working card and getting the same problem, perhaps it is the driver that still has some issues.

     

    I also remember when I upgraded from Snow Leopard to Mountain Lion, my monitor wouldn't display anything due to a the newer video driver not working properly. I had to remote to that machine and install an older kext that still worked to be able to use my monitor again. Of course versions after that fixed that problem, but I still wonder how well the newer drivers work with the older hardware.

     

    Maybe the driver is fine and its the hardware itself that has failed. But do I search for another 5770, or try something else? Some of those cards seem hard to come by. Thank you for any more advice you can give on these issues!

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jun 16, 2015 9:02 AM in response to EricMayes
    Level 9 (61,390 points)
    Desktops
    Jun 16, 2015 9:02 AM in response to EricMayes

    That initial issue of inadequate Drivers has long since been fixed.

     

    issues I keep seeing out there like glitchy screens and freezing

    That sounds like you have a Hardware Problem.

     

    For a 2010 running current Mac OSX, you have many options. This article lays out the caveats, and lists SOME of the cards available.

     

    User Tip: Mac Pro silver tower (2006-2012) Replacement Graphics cards

     

    .

  • by EricMayes,

    EricMayes EricMayes Jun 16, 2015 9:05 AM in response to Grant Bennet-Alder
    Level 1 (0 points)
    Jun 16, 2015 9:05 AM in response to Grant Bennet-Alder

    Great! Thanks for the list Grant! Yes, it has to be a hardware failure. I think the only other option I have is trying a clean install of Snow Leopard (that came with the machine) and seeing if the issue still occurs. Then I know for sure its a hardware failure. But a new video card would be nice anyway, now I will just need purchase approval for that.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jun 16, 2015 10:19 AM in response to EricMayes
    Level 9 (61,390 points)
    Desktops
    Jun 16, 2015 10:19 AM in response to EricMayes

    The Apple Hardware test is good for GROSS failures, such as the Video memory has completely failed, but it has a long history of "no fault found" on graphics cards that are failing in system.

  • by EricMayes,

    EricMayes EricMayes Jul 6, 2015 3:12 PM in response to Grant Bennet-Alder
    Level 1 (0 points)
    Jul 6, 2015 3:12 PM in response to Grant Bennet-Alder

    Just wanted to give an update. The problem was indeed my video card. I ended up buying a cheaper EVGA GeForce GT 740 for $99 and the card works just fine except for not having the Apple boot menus (doesn't have Apple firmware). Just glad to have a stable machine once again. Thanks again for your help.

  • by retofromche,

    retofromche retofromche Sep 12, 2015 12:19 AM in response to dooga
    Level 1 (0 points)
    Sep 12, 2015 12:19 AM in response to dooga

    Hello

     

    It seems I do have the same issue on a late 2010-imac - where I might not be able to "replace" the graphics card nor is there a question whether the GPU is supported. Anyone an idea what I could try?

     

    Anonymous UUID:       2BFDC452-83D5-5806-8F7E-163D7933FE54

     

    Sat Sep 12 03:19:14 2015

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff7f9cd3eafc): fmt@/SourceCache/GPUDriversAMD/GPUDriversAMD-1.32.25/Common/IONDRV/ATI/IOFrameb uffer/ATIFramebuffer/Abstraction/Sources/ATIController.cpp:1814

    Backtrace (CPU 0), Frame : Return Address

    0xffffff8034f83800 : 0xffffff801ad2ad21

    0xffffff8034f83880 : 0xffffff7f9cd3eafc

    0xffffff8034f838e0 : 0xffffff7f9d473ce2

    0xffffff8034f83910 : 0xffffff7f9d41fd8c

    0xffffff8034f83a10 : 0xffffff7f9d42063b

    0xffffff8034f83a40 : 0xffffff7f9d41fcd4

    0xffffff8034f83a80 : 0xffffff7f9d41f9ec

    0xffffff8034f83ac0 : 0xffffff7f9d418757

    0xffffff8034f83c70 : 0xffffff7f9d418cd8

    0xffffff8034f83e20 : 0xffffff7f9beac534

    0xffffff8034f83e60 : 0xffffff7f9beab792

    0xffffff8034f83e90 : 0xffffff7f9bea78e3

    0xffffff8034f83ef0 : 0xffffff801b2d595d

    0xffffff8034f83f40 : 0xffffff801b2d37cd

    0xffffff8034f83f80 : 0xffffff801b2d38c6

    0xffffff8034f83fb0 : 0xffffff801ae116e7

         Kernel Extensions in backtrace:

            com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f9be9c000->0xffffff7f9bed6fff

               dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f9b524000

            com.apple.kext.AMDSupport(1.3.2)[72A35B06-F4DE-339F-9264-DA1EC591F6D0]@0xffffff 7f9cd39000->0xffffff7f9ce5efff

               dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f9bdda000

               dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f9b524000

               dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f9be9c000

               dependency: com.apple.AppleGraphicsDeviceControl(3.10.25)[DFDCFB7E-74E4-397E-AA6F-6ECFC41D5 649]@0xffffff7f9cc1f000

            com.apple.kext.AMD5000Controller(1.3.2)[0B9A15EB-42CE-3BDE-8C4F-6E92BC6F4531]@0 xffffff7f9d447000->0xffffff7f9d917fff

               dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f9bdda000

               dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f9b524000

               dependency: com.apple.kext.AMDSupport(1.3.2)[72A35B06-F4DE-339F-9264-DA1EC591F6D0]@0xffffff 7f9cd39000

               dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f9be9c000

            com.apple.kext.AMDFramebuffer(1.3.2)[791D1F66-89BF-3828-9180-94E995FA534D]@0xff ffff7f9d410000->0xffffff7f9d433fff

               dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f9bdda000

               dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f9b524000

               dependency: com.apple.kext.AMDSupport(1.3.2)[72A35B06-F4DE-339F-9264-DA1EC591F6D0]@0xffffff 7f9cd39000

               dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f9be9c000

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    14F27

     

    Kernel version:

    Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

    Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

    Kernel slide:     0x000000001aa00000

    Kernel text base: 0xffffff801ac00000

    __HIB  text base: 0xffffff801ab00000

    System model name: iMac11,3 (Mac-F2238BAE)

     

    System uptime in nanoseconds: 209282423589457

    last loaded kext at 244779171206: com.apple.filesystems.msdosfs  1.10 (addr 0xffffff7f9b8ed000, size 69632)

    loaded kexts:

    com.avira.kext.FileAccessControl  1.0.0d1

    com.apple.filesystems.msdosfs  1.10

    com.apple.filesystems.afpfs  11.0

    com.apple.nke.asp-tcp  8.0.0

    com.apple.filesystems.autofs  3.0

    com.apple.driver.AppleHWSensor  1.9.5d0

    com.apple.driver.AudioAUUC  1.70

    com.apple.iokit.IOBluetoothSerialManager  4.3.6f3

    com.apple.driver.AGPM  110.19.6

    com.apple.driver.AppleTyMCEDriver  1.0.2d2

    com.apple.driver.AppleOSXWatchdog  1

    com.apple.driver.AppleMikeyHIDDriver  124

    com.apple.driver.AppleMikeyDriver  272.18.1

    com.apple.driver.AppleHDAHardwareConfigDriver  272.18.1

    com.apple.driver.AppleHDA  272.18.1

    com.apple.iokit.IOUserEthernet  1.0.1

    com.apple.Dont_Steal_Mac_OS_X  7.0.0

    com.apple.driver.AppleHWAccess  1

    com.apple.driver.AppleHV  1

    com.apple.iokit.IOBluetoothUSBDFU  4.3.6f3

    com.apple.driver.AppleUpstreamUserClient  3.6.1

    com.apple.driver.AppleLPC  1.7.3

    com.apple.driver.AppleIntelSlowAdaptiveClocking  4.0.0

    com.apple.driver.AppleFIVRDriver  4.1.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport  4.3.6f3

    com.apple.driver.ACPI_SMC_PlatformPlugin  1.0.0

    com.apple.kext.AMDFramebuffer  1.3.2

    com.apple.AMDRadeonX3000  1.3.2

    com.apple.kext.AMD5000Controller  1.3.2

    com.apple.driver.AppleMuxControl  3.10.25

    com.apple.driver.AppleBacklight  170.7.4

    com.apple.driver.AppleMCCSControl  1.2.12

    com.apple.driver.AppleIRController  327.5

    com.apple.driver.AppleUSBCardReader  3.5.5

    com.apple.driver.AppleFileSystemDriver  3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless  1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0

    com.apple.BootCache  36

    com.apple.iokit.SCSITaskUserClient  3.7.5

    com.apple.driver.XsanFilter  404

    com.apple.iokit.IOAHCIBlockStorage  2.7.1

    com.apple.iokit.IOAHCIPassThrough  1.0.3

    com.apple.driver.AppleUSBHub  705.4.2

    com.apple.driver.AppleFWOHCI  5.5.2

    com.apple.driver.AirPort.Atheros40  700.74.5

    com.apple.iokit.AppleBCM5701Ethernet  10.1.3

    com.apple.driver.AppleAHCIPort  3.1.2

    com.apple.driver.AppleUSBUHCI  656.4.1

    com.apple.driver.AppleUSBEHCI  705.4.14

    com.apple.driver.AppleACPIButtons  3.1

    com.apple.driver.AppleRTC  2.0

    com.apple.driver.AppleHPET  1.8

    com.apple.driver.AppleSMBIOS  2.1

    com.apple.driver.AppleACPIEC  3.1

    com.apple.driver.AppleAPIC  1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient  218.0.0

    com.apple.nke.applicationfirewall  161

    com.apple.security.quarantine  3

    com.apple.security.TMSafetyNet  8

    com.apple.driver.AppleIntelCPUPowerManagement  218.0.0

    com.apple.security.SecureRemotePassword  1.0

    com.apple.kext.triggers  1.0

    com.apple.iokit.IOSerialFamily  11

    com.apple.driver.DspFuncLib  272.18.1

    com.apple.kext.OSvKernDSPLib  1.15

    com.apple.iokit.IOFireWireIP  2.2.6

    com.apple.iokit.IOSurface  97.4

    com.apple.iokit.IOSlowAdaptiveClockingFamily  1.0.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport  4.3.6f3

    com.apple.iokit.IOBluetoothFamily  4.3.6f3

    com.apple.driver.AppleSMBusPCI  1.0.12d1

    com.apple.driver.IOPlatformPluginLegacy  1.0.0

    com.apple.driver.IOPlatformPluginFamily  5.9.1d7

    com.apple.driver.AppleHDAController  272.18.1

    com.apple.iokit.IOHDAFamily  272.18.1

    com.apple.iokit.IOAudioFamily  203.3

    com.apple.vecLib.kext  1.2.0

    com.apple.iokit.IOAcceleratorFamily2  156.16

    com.apple.kext.AMDSupport  1.3.2

    com.apple.AppleGraphicsDeviceControl  3.10.25

    com.apple.iokit.IOUSBUserClient  705.4.0

    com.apple.driver.AppleGraphicsControl  3.10.25

    com.apple.driver.AppleBacklightExpert  1.1.0

    com.apple.driver.AppleSMC  3.1.9

    com.apple.iokit.IONDRVSupport  2.4.1

    com.apple.driver.AppleSMBusController  1.0.13d1

    com.apple.iokit.IOGraphicsFamily  2.4.1

    com.apple.driver.AppleUSBHIDKeyboard  176.2

    com.apple.driver.AppleHIDKeyboard  176.2

    com.apple.iokit.IOUSBHIDDriver  705.4.0

    com.apple.iokit.IOSCSIBlockCommandsDevice  3.7.5

    com.apple.iokit.IOUSBMassStorageClass  3.7.2

    com.apple.driver.AppleUSBMergeNub  705.4.0

    com.apple.driver.AppleUSBComposite  705.4.9

    com.apple.iokit.IOSCSIMultimediaCommandsDevice  3.7.5

    com.apple.iokit.IOBDStorageFamily  1.7

    com.apple.iokit.IODVDStorageFamily  1.7.1

    com.apple.iokit.IOCDStorageFamily  1.7.1

    com.apple.iokit.IOAHCISerialATAPI  2.6.1

    com.apple.iokit.IOSCSIArchitectureModelFamily  3.7.5

    com.apple.iokit.IOFireWireFamily  4.5.8

    com.apple.iokit.IO80211Family  730.60

    com.apple.iokit.IOEthernetAVBController  1.0.3b3

    com.apple.driver.mDNSOffloadUserClient  1.0.1b8

    com.apple.iokit.IONetworkingFamily  3.2

    com.apple.iokit.IOAHCIFamily  2.7.5

    com.apple.iokit.IOUSBFamily  720.4.4

    com.apple.driver.AppleEFINVRAM  2.0

    com.apple.iokit.IOHIDFamily  2.0.0

    com.apple.driver.AppleEFIRuntime  2.0

    com.apple.iokit.IOSMBusFamily  1.1

    com.apple.security.sandbox  300.0

    com.apple.kext.AppleMatch  1.0.0d1

    com.apple.driver.AppleKeyStore  2

    com.apple.driver.AppleMobileFileIntegrity  1.0.5

    com.apple.driver.AppleCredentialManager  1.0

    com.apple.driver.DiskImages  398

    com.apple.iokit.IOStorageFamily  2.0

    com.apple.iokit.IOReportFamily  31

    com.apple.driver.AppleFDEKeyStore  28.30

    com.apple.driver.AppleACPIPlatform  3.1

    com.apple.iokit.IOPCIFamily  2.9

    com.apple.iokit.IOACPIFamily  1.4

    com.apple.kec.Libm  1

    com.apple.kec.pthread  1

    com.apple.kec.corecrypto  1.0

    Model: iMac11,3, BootROM IM112.0057.B01, 4 processors, Intel Core i5, 2.8 GHz, 20 GB, SMC 1.59f2

    Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920

    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P

    Bluetooth: Version 4.3.6f3 16238, 3 services, 19 devices, 1 incoming serial ports

    Network Service: Ethernet, Ethernet, en0

    Serial ATA Device: WDC WD30EZRX-00DC0B0, 3 TB

    Serial ATA Device: HL-DT-STDVDRW  GA32N

    Serial ATA Device: OCZ-VERTEX4, 512.11 GB

    USB Device: Hub

    USB Device: Keyboard Hub

    USB Device: USB Receiver

    USB Device: Apple Keyboard

    USB Device: Internal Memory Card Reader

    USB Device: BRCM2046 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Hub

    USB Device: Built-in iSight

    USB Device: IR Receiver

    Thunderbolt Bus:

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Sep 12, 2015 7:48 AM in response to retofromche
    Level 9 (61,390 points)
    Desktops
    Sep 12, 2015 7:48 AM in response to retofromche

    You will first need to un-Install this:

     

    com.avira.kext.FileAccessControl  1.0.0d1

    If that is their so-called Anti-Virus, you should leave it un-Installed permanently. Virus scanners are a leading cause of instability on the Mac, and they make a Big Show of scanning files for items that are NOT an Issue on the Mac.

     

    In addition, they give you the feeling you are somehow protected from something. Scanning for files that are not a problem on the Mac does not protect you from other very real threats that depend on your lack of attention to invade your Mac and steal your data.

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