how to unlock a generation 6 iPod touch? lockup happened during last ios upgrade

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Level 1

1 points

how to unlock a generation 6 iPod touch? lockup happened during last ios upgrade

while upgrading an iPod touch to the latest ios using my XP-Pro laptop the iPod lockup and will no longer connect to the computer. I actually have two iPods with this same issue.

one has a blue connect to iTunes icon and the other one has a red connect iTunes icon. the computers in question are running Windows XP with iTunes 12.

Nay ideas on how to resolve this issue?

iPod touch

Posted on May 1, 2015 2:54 PM

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Answer 1

Best reply

roaminggnome

Level 10

106,365 points

May 1, 2015 3:02 PM in response to 19whbj68

If you can't update or restore your iPhone, iPad, or iPod touch

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Answer 2

Sep 3, 2016 4:14 PM in response to 19whbj68

i forgot my password and dont know how to unlock my ipod 6 generation

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Answer 3

Sep 10, 2016 7:45 PM in response to 19whbj68

I had the same problem with 2 ipods. I ended up fixing it by deleting ALL apples software on the computer (Itunes, Updates, Quicktime etc) then re-installing itunes. Now it works.

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