Having issues with internal trackpad and keyboard.

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Having issues with internal trackpad and keyboard.

Hello,

I have a MacBook Pro (Retina, 13 inch, Mid 2014) and I've updated my system to Yosemite 10.10.3 yesterday.

Since then I've been experiencing a very uncommon and very annoying problem.

The internal trackpad and keyboard, freeze from time to time for a few seconds, then they work again, but only for a few seconds also.

Right now I'm using an external mouse and an external keyboard to ask this question.

After searching the Internet without success, I found out that whenever I "Turn Off Bluetooth", the internal trackpad stops working at all. The keyboard however still works as before - very laggy.

Also here are some of the loggs I got from the Console App:

02/05/15 10:20:55,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 4: device resetting

02/05/15 10:20:55,000 kernel[0]: USBF: 1270.927 IOUSBHIDDriver(AppleUSBMultitouchDriver)::RearmInterruptRead returning error 0xe00002c0 (no such device), not issuing any reads to device

02/05/15 10:20:56,000 kernel[0]: AppleUSBMultitouchDebug: ReportID is invalid in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp

02/05/15 10:20:56,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized

02/05/15 10:20:56,000 kernel[0]: AppleUSBMultitouchDebug: ReportID is invalid in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp

02/05/15 10:20:56,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying

02/05/15 10:20:56,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2

02/05/15 10:20:56,000 kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode

02/05/15 10:20:56,000 kernel[0]: AppleUSBMultitouchDebug: ReportID is invalid in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp

02/05/15 10:20:56,326 hidd[92]: MultitouchHID: Error 0xE00002C7 getting detection options

I've also searched for these errors on the Internet, however the mentioned Resets before the system boots didn't work nor has any restore or reinstall of the OS helped.

At this moment I'm pretty helpless and I cannot use my Macbook without external mouse or keyboard !

What can I do ?

Thank you !

Sincerely,

io

MacBook Pro with Retina display, OS X Yosemite (10.10.3), 13 inch, Mid 2014

Posted on May 2, 2015 1:24 AM

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Answer 1

Best reply

Linc Davis

Level 10

209,547 points

May 2, 2015 6:54 AM in response to meezwhite

Make a "Genius" a ppointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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