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Forgot an Icloud password and security question answer . and the rescue mail is the email that i don't use... help pleaseForgot an Icloud password and security question answer . and the rescue mail is the email that i don't use... help please

Forgot an Icloud password and security question answer . and the rescue mail is the email that i don't use ... help please

iPhone 5c, iOS 8.3

Posted on May 2, 2015 2:49 AM

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Question marked as Best reply

Posted on May 2, 2015 3:58 AM

If you don't have access to your current rescue email account (you won't be able to change it until you can answer your questions) then you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset you can then update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

2 replies
Question marked as Best reply

May 2, 2015 3:58 AM in response to Ali Bassam

If you don't have access to your current rescue email account (you won't be able to change it until you can answer your questions) then you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset you can then update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Forgot an Icloud password and security question answer . and the rescue mail is the email that i don't use... help pleaseForgot an Icloud password and security question answer . and the rescue mail is the email that i don't use... help please

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