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Mail Application frequently freezes and has to be forced quit.

It seems as of the last couple updates to Yosemite, my Mail Application frequently freezes and has to be forced quit.

I have Yosemite, version 10.10.3 currently installed. MacBook Air 11 inch, Mid 2012 model.

I have run the Apple repair utility ro repair permissions, zapped the PRAM.

Any other ideas?

MacBook Air (11-inch Mid 2012), Mac OS X (10.0.x)

Posted on May 2, 2015 9:49 AM

Reply
1 reply

May 2, 2015 4:52 PM in response to jrdonn

Please take these steps to delete the Mail "sandbox" folders.

Step 1

Back up all data.

Triple-click anywhere in the line below on this page to select it:

~/Library/Containers/com.apple.mail

Right-click or control-click the highlighted line and select

Services Reveal

from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder—not just its contents—to the Desktop. Leave the Finder window open for now.

Restart the computer. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. Any custom stationery that you created may be lost. Ask for instructions if you want to preserve that data. You can then delete the folder you moved and close the Finder window.

Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

Step 2

If Step 1 doesn't solve the problem, repeat with this line:

~/Library/Containers/com.apple.MailServiceAgent

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Mail Application frequently freezes and has to be forced quit.

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