HELP!! My iphone 6 keeps dropping calls and I have a verizon extender

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HELP!! My iphone 6 keeps dropping calls and I have a verizon extender

Hi,

My iPhone 6 my Carrier is Verizon my iPhone 6 has been dropping calls I think it’s only when I’m home and also we have a cellphone booster aka Verizon Extender and it does connect to that also but when someone calls me it connects then drops right away and then I try right away to call them back and then the call goes though. I have tried a hard reset on my iPhone 6 I have tried just by turning on and off the airplane mode and I have tried resetting the network settings which I just did. I thought of maybe doing the part when you take your sim card out and put that back in but I have not done that yet! I don't know what to do if this keeps happing it is really annoying! Can you please help me! Thanks Also I have looked online of how to fix it but have not come up with anything yet

How do I stop my iPhone 6 from dropping calls?

Also

my iphone 6 keeps dropping calls and I have a verizon extender and it says that my iphone is on it but it is not working and I have either 2 or 3 LTE bars.

Thanks

iPhone 6, iOS 8.3, iPhone 6, Dropped Calls

Posted on May 2, 2015 10:15 AM

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Answer 1

jeremy_v

Community Specialist

May 4, 2015 11:03 AM in response to Sparychess

Hi Sparychess,

Thanks for contributing to the Apple Support Communities.

It sounds like you're not able to receive calls on your iPhone 6 when you're at home, although you can make calls.

You've tried several good troubleshooting steps, and if the behavior continues I would recommend removing and reinserting the SIM card next. See this article for guidance on completing this step:

Remove the SIM card from your iPhone or iPad - Apple Support

If calls still disconnect, try these steps from If you can't make or receive calls on your iPhone:

Update your software

Check for a carrier settings update.
Check for an iOS software update. Some updates might require a Wi-Fi connection.

Update your Preferred Roaming List (PRL)

The PRL determines the cellular towers that your iPhone uses for cell service and selects those with the best signal strength.

If you're on the Verizon network, dial *228 and select option 2.
If you're on the Sprint network, dial ##873283#.

Contact your carrier

When you contact your carrier, check the following:

Your account is set up to use your iPhone.
There aren't any localized service outages.
Your account doesn't have a billing-related block.
Your calls don't have errors on the carrier system.

Sincerely,

Jeremy

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