mac restarts whilst asleep

Question

Level 1

45 points

mac restarts whilst asleep

Hi all

I'm having problems with a mac pro (early 2008) - last 3 days I have found it has restarted during the night whilst asleep because of a 'problem'

had a similar thing happen some months ago due to bad RAM but I'm not sure of the culprit this time

here is the report (I'm afraid it means nothing to me =(

any advice would be greatly appreciated

running os x 10.8.5

thanks in advance

steve

Interval Since Last Panic Report: 5745261 sec

Panics Since Last Report: 3

Anonymous UUID: DF9F1A62-4AAD-3F57-DEDF-DB70E6567471

Sat May 2 18:19:20 2015

Machine-check capabilities 0x0000000000000806:

family: 6 model: 23 stepping: 6 microcode: 1547

Intel(R) Xeon(R) CPU E5462 @ 2.80GHz

6 error-reporting banks

threshold-based error status present

Processor 0: no machine-check status reported

Processor 1: no machine-check status reported

Processor 2: no machine-check status reported

Processor 3: no machine-check status reported

Processor 4: machine-check status 0x0000000000000005:

restart IP valid

machine-check in progress

MCA error-reporting registers:

IA32_MC0_STATUS(0x401): 0xb200004000000800 valid

MCA error code: 0x0800

Model specific error code: 0x0000

Other information: 0x00000040

Threshold-based status: Undefined

Status bits:

Processor context corrupt

Error enabled

Uncorrected error

IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid

IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

IA32_MC3_STATUS(0x40d): 0x0020000000000000 invalid

IA32_MC4_STATUS(0x411): 0x0000000000000011 invalid

IA32_MC5_STATUS(0x415): 0xb200221024080400 valid

MCA error code: 0x0400

Model specific error code: 0x2408

Other information: 0x00002210

Threshold-based status: Undefined

Status bits:

Processor context corrupt

Error enabled

Uncorrected error

Processor 5: no machine-check status reported

Processor 6: no machine-check status reported

Processor 7: no machine-check status reported

panic(cpu 4 caller 0xffffff801b2b94b9): "Machine Check at 0xffffff7f9ca0a3ce, registers:\n" "CR0: 0x000000008001003b, CR2: 0x0000000101bc9000, CR3: 0x000000001d922000, CR4: 0x0000000000000660\n" "RAX: 0x0000000000000000, RBX: 0xffffff803bf3b800, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff81ec4abcc0, RBP: 0xffffff81ec4abcf0, RSI: 0x0000000000000001, RDI: 0xffffff81e1de6148\n" "R8: 0x1000000000000000, R9: 0x7ffffffffffffffe, R10: 0xffffff801b8f3b00, R11: 0x00000000ffffff80\n" "R12: 0x0000000000000001, R13: 0xffffff803bd915c0, R14: 0x0000000000000000, R15: 0x0000000000000148\n" "RFL: 0x0000000000000046, RIP: 0xffffff7f9ca0a3ce, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2050.48.15/osfmk/i386/trap_native.c: 280

Backtrace (CPU 4), Frame : Return Address

0xffffff81e1d5dec0 : 0xffffff801b21d6d6

0xffffff81e1d5df30 : 0xffffff801b2b94b9

0xffffff81e1d5e0a0 : 0xffffff801b2cf92f

0xffffff81ec4abcf0 : 0xffffff7f9ca036d2

0xffffff81ec4abdd0 : 0xffffff7f9ca02a6e

0xffffff81ec4abe80 : 0xffffff801b2ba49a

0xffffff81ec4abea0 : 0xffffff801b22f46d

0xffffff81ec4abee0 : 0xffffff801b22df21

0xffffff81ec4abf40 : 0xffffff801b22dc93

0xffffff81ec4abf80 : 0xffffff801b64fb9d

0xffffff81ec4abfb0 : 0xffffff801b2b34b7

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelCPUPowerManagement(214.0)[3B20B0E5-0D48-36D9-BA2C-B6 208BC6E795]@0xffffff7f9ca00000->0xffffff7f9ca2dfff

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12F45

Kernel version:

Darwin Kernel Version 12.6.0: Wed Dec 17 19:11:40 PST 2014; root:xnu-2050.48.15~1/RELEASE_X86_64

Kernel UUID: 2C802015-932B-3BDF-8ACF-DA75BE3F81AD

Kernel slide: 0x000000001b000000

Kernel text base: 0xffffff801b200000

System model name: MacPro3,1 (Mac-F42C88C8)

System uptime in nanoseconds: 25182856427685

last loaded kext at 12260539227420: com.apple.filesystems.smbfs 1.8.4 (addr 0xffffff7f9d242000, size 229376)

last unloaded kext at 347575482790: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f9d234000, size 57344)

loaded kexts:

com.apple.filesystems.smbfs 1.8.4

com.apple.driver.AppleBluetoothMultitouch 75.19

com.apple.driver.AudioAUUC 1.60

com.apple.driver.IOBluetoothSCOAudioDriver 4.1.7f5

com.apple.driver.IOBluetoothA2DPAudioDriver 4.1.7f5

com.apple.iokit.IOBluetoothSerialManager 4.1.7f5

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHDA 2.4.7fc4

com.apple.driver.AppleUpstreamUserClient 3.5.12

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.kext.AMDFramebuffer 8.1.6

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.AMDRadeonAccelerator 1.0.8

com.apple.iokit.CSRBluetoothHostControllerUSBTransport 4.1.7f5

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleLPC 1.6.3

com.apple.driver.AppleMCEDriver 1.1.9

com.apple.driver.ApplePolicyControl 3.4.5

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.iokit.SCSITaskUserClient 3.5.6

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.3.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.AppleIntel8254XEthernet 3.1.1b1

com.apple.driver.AppleUSBHub 635.4.0

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AppleAHCIPort 2.6.6

com.apple.driver.AppleIntelPIIXATA 2.5.1

com.apple.driver.AppleUSBEHCI 621.4.6

com.apple.driver.AppleUSBUHCI 621.4.0

com.apple.driver.AppleACPIButtons 1.8

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.8

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2.1

com.apple.driver.AppleIntelCPUPowerManagement 214.0.0

com.apple.driver.IOBluetoothHIDDriver 4.1.7f5

com.apple.driver.AppleMultitouchDriver 237.4

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.4.7fc4

com.apple.iokit.IOAudioFamily 1.9.2fc7

com.apple.kext.OSvKernDSPLib 1.12

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOSurface 86.0.4

com.apple.iokit.IOAcceleratorFamily 74.18

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f5

com.apple.iokit.IOBluetoothFamily 4.1.7f5

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.4.7fc4

com.apple.iokit.IOHDAFamily 2.4.7fc4

com.apple.kext.AMD5000Controller 8.1.6

com.apple.kext.AMDSupport 8.1.6

com.apple.driver.AppleGraphicsControl 3.4.5

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.driver.AppleSMC 3.1.5d4

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.4.1d13

com.apple.driver.AppleUSBHIDKeyboard 170.2.4

com.apple.driver.AppleHIDKeyboard 170.2.4

com.apple.iokit.IOUSBHIDDriver 623.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.6

com.apple.iokit.IOUSBMassStorageClass 3.5.2

com.apple.driver.AppleUSBMergeNub 621.4.6

com.apple.driver.AppleUSBComposite 621.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOATAPIProtocolTransport 3.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBUserClient 630.4.4

com.apple.iokit.IOAHCIFamily 2.5.1

com.apple.iokit.IOATAFamily 2.5.1

com.apple.iokit.IOUSBFamily 635.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.4

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.8

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Mac Pro (Early 2008), Mac OS X (10.5.8)

Posted on May 2, 2015 10:33 AM

Reply

Answer 1

lllaass

Level 10

210,411 points

May 2, 2015 1:23 PM in response to Steve Jones2

You have bad memory.

Click on the Apple icon in upper right and select Get Info.

Then click on system report or similar (in yur early OSX version it may be something else) to get a listing of hardware and other things. Clcik on Memory and iS there an OK by each memory stick and are all stick listed?

If some not listed or some do not say OK remove those sticks.

If not plems listed remove one bank of memory and see if you still have the problem. If no problem replace that bank and remove another bank. Repeat as necessary.

Reply

Answer 2

Steve Jones2 Author

Level 1

45 points

May 3, 2015 1:15 AM in response to lllaass

thanks IIIaass

I have checked and my system shows 4 sticks of 4GB RAM (2+2) 16GB total which is correct. I don't see an 'ok' anywhere but I'm not sure if I should? I just see 4 greyed out slots with RAM and 4 empty

if it's not RAM are there any clues from the report?

thanks again

Reply

Answer 3

lllaass

Level 10

210,411 points

May 3, 2015 2:05 AM in response to Steve Jones2

You should something like this

Reply

Answer 4

Steve Jones2 Author

Level 1

45 points

May 3, 2015 2:37 AM in response to lllaass

yes I see it now, all 4 DIMMS are ok

Reply

Answer 5

lllaass

Level 10

210,411 points

May 3, 2015 2:52 AM in response to Steve Jones2

Try reseating the memory sticks.

Next, remove the last stick and try again.

If still problem remove one stick and replace with previously removed stick.

Repeat if still problem.

Reply

Answer 6

Steve Jones2 Author

Level 1

45 points

May 3, 2015 2:56 AM in response to lllaass

thanks, will give it a go

can you tell this problem from the report?

Reply

Answer 7

lllaass

Level 10

210,411 points

May 3, 2015 3:07 AM in response to Steve Jones2

Typically when you get machine check on more than one processor that indicates a memory problem.

The Mac Pro has error correcting memory and thus it can have some memory which can be corrected and thus it can pass the boot up memory check and say OK in System Report.

Reply