problems with itunes

hi i have some problems to sync my new iphone with itunes, i got a message that i must authorize this computer, also is a new one.


i dont have access to any other computer, how may i deauthorize all of computer i i dont have access to any of then,...



tnaks

Posted on May 2, 2015 12:43 PM

Reply
1 reply

May 4, 2015 12:18 PM in response to rmorales

Greetings rmorales,


Thank you for participating in the Apple Support Communities.


It sounds like you have authorized iTunes on a new computer, and you want to deauthorize your old computer(s).


You can use this method to deauthorize all computers, including ones you don't have access to anymore:


Deauthorize your computer using iTunes - Apple Support

  1. Click Store > Sign In.
  2. Enter your Apple ID and password.
  3. Click Deauthorize All.
    The Deauthorize All button appears only if you have more than 2 authorized computers. If you don't see the Deauthorize All button, that means you only have one authorized computer.

If you're being repeatedly asked to authorize your new computer, the troubleshooting steps in this article can help:


If iTunes repeatedly prompts you to authorize your computer - Apple Support


Sincerely,


Jeremy

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problems with itunes

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